PR · On-site
Through these direct reports, the Patient Services Manager oversees teams responsible for patient and stakeholder communications, call center service levels, registry intake, initial patient ...
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PR · On-site
Through these direct reports, the Patient Services Manager oversees teams responsible for patient and stakeholder communications, call center service levels, registry intake, initial patient ...
PR · On-site
Through these direct reports, the Patient Services Manager oversees teams responsible for patient and stakeholder communications, call center service levels, registry intake, initial patient ...
Quick apply
PR · On-site
Through these direct reports, the Patient Services Manager oversees teams responsible for patient and stakeholder communications, call center service levels, registry intake, initial patient ...
Customer Service Specialist
$15 - $17/hr
As a Customer Service Specialist, you will provide professional call center support for participants of the CDBG-DR/MIT R3-BRR, SFH, Resurge, and CEWRI-CI Programs. This role requires excellent ...
Customer Service Specialist
$15 - $17/hr
As a Customer Service Specialist, you will provide professional call center support for participants of the CDBG-DR/MIT R3-BRR, SFH, Resurge, and CEWRI-CI Programs. This role requires excellent ...
Customer Service Specialist
Ponce, PR · On-site
$15 - $17/hr
As a Customer Service Specialist, you will provide professional call center support for participants of the CDBG-DR/MIT R3-BRR, SFH, Resurge, and CEWRI-CI Programs. This role requires excellent ...
Customer Service Specialist
Ponce, PR · On-site
$15 - $17/hr
As a Customer Service Specialist, you will provide professional call center support for participants of the CDBG-DR/MIT R3-BRR, SFH, Resurge, and CEWRI-CI Programs. This role requires excellent ...
Conduct initial client intake interviews to gather relevant information and assess case viability * Compile and organize necessary documentation, including medical records, work history, and other ...
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Conduct initial client intake interviews to gather relevant information and assess case viability * Compile and organize necessary documentation, including medical records, work history, and other ...
PR · On-site
$15/hr
... call center services, and other essential functions. At Fora, employment is more than a job. It's a ... The Employment Specialist collaborates with employers, community organizations, and training ...
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PR · On-site
$15/hr
... call center services, and other essential functions. At Fora, employment is more than a job. It's a ... The Employment Specialist collaborates with employers, community organizations, and training ...
PR · On-site
$15/hr
... call center services, and other essential functions. At Fora, employment is more than a job. It's a ... The Employment Specialist collaborates with employers, community organizations, and training ...
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PR · On-site
$15/hr
... call center services, and other essential functions. At Fora, employment is more than a job. It's a ... The Employment Specialist collaborates with employers, community organizations, and training ...
Parts Specialist
Arroyo, PR · On-site
$17.25 - $23.50/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
Arroyo, PR · On-site
$17.25 - $23.50/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
$15.75 - $21.25/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
$15.75 - $21.25/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
San Juan, PR · On-site
$17.50 - $23.75/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
San Juan, PR · On-site
$17.50 - $23.75/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
$15.50 - $20.75/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
$15.50 - $20.75/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
San Juan, PR · On-site
$17.25 - $23.25/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
San Juan, PR · On-site
$17.25 - $23.25/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
$18 - $24.25/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
$18 - $24.25/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
Caguas, PR · On-site
$17.50 - $23.75/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
Caguas, PR · On-site
$17.50 - $23.75/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
Ponce, PR · On-site
$17.50 - $23.75/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
Ponce, PR · On-site
$17.50 - $23.75/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
$17.50 - $23.50/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
$17.50 - $23.50/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
$17.50 - $23.75/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
$17.50 - $23.75/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
$18 - $24.50/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
$18 - $24.50/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
Las Piedras, PR · On-site
$18 - $24.25/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
Las Piedras, PR · On-site
$18 - $24.25/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
$16.75 - $22.50/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Parts Specialist
$16.75 - $22.50/hr
Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Intake Specialist Call Center information
What is an intake specialist call center?
An Intake Specialist in a call center is a professional responsible for answering incoming calls, gathering important information from clients or customers, and determining the appropriate next steps. They typically serve as the first point of contact, collecting details about the caller's needs or issues before routing them to the appropriate department or providing initial assistance. Intake Specialists play a crucial role in ensuring that callers receive timely and accurate support, and they often work in fields like healthcare, legal services, or customer service.
What are the key skills and qualifications needed to thrive as an intake specialist call center?
To thrive as an Intake Specialist Call Center, you need strong communication skills, attention to detail, and experience in customer service or healthcare administration, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and electronic intake forms is typically required. Active listening, empathy, multitasking, and problem-solving abilities help you excel in this role. These skills ensure accurate information gathering, positive caller experiences, and efficient case processing in a high-volume environment.
What are some common challenges intake specialist call center professionals face, and how can they be managed?
Intake Specialist Call Center professionals often encounter high call volumes and emotionally charged conversations, especially when dealing with clients in distress or needing urgent assistance. Managing these challenges requires strong organizational skills, emotional resilience, and effective time management. Utilizing clear communication techniques and maintaining accurate records help streamline the intake process, while regular team debriefings and support from supervisors can alleviate stress and promote a positive work environment. Many organizations also provide ongoing training to help intake specialists handle complex situations more confidently.
What is the difference between Intake Specialist Call Center vs Customer Service Representative?
| Aspect | Intake Specialist Call Center | Customer Service Representative |
|---|---|---|
| Primary Role | Gathering client information and scheduling appointments | Assisting customers with inquiries, troubleshooting, and support |
| Work Environment | Call center setting, often in healthcare or insurance industries | Various industries, including retail, telecom, and service sectors |
| Credentials | High school diploma; some roles prefer healthcare or industry-specific certifications | High school diploma; customer service experience often preferred |
Intake Specialist Call Center roles focus on collecting client information and scheduling, often within healthcare or insurance sectors, requiring specific industry knowledge. Customer Service Representatives handle broader customer inquiries across various industries, emphasizing support and problem-solving. While both roles involve phone communication, their primary functions and environments differ.
How do you become an intake specialist call center?
To become an intake specialist in a call center, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare, along with proficiency in computer systems and data entry, can improve job prospects. Some positions may require specific certifications or training provided by the employer.
What are popular job titles related to Intake Specialist Call Center jobs in Puerto Rico?
For Intake Specialist Call Center jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Intake Specialist Call Center jobs in Puerto Rico look for?
The top searched job categories for Intake Specialist Call Center jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Intake Specialist Call Center jobs?
Cities in Puerto Rico with the most Intake Specialist Call Center job openings:
Full-time
Posted 7 days ago
Job description
The Patient Services Manager is responsible for overseeing and optimizing daily operations across the Call Center and Registry functions within Alivia Specialty Pharmacy (ASP). Reporting directly to the Senior Manager Patient Services & Support, this role ensures that patient service operations are executed with quality, efficiency, consistency, and a strong patient-centered approach.
The position provides direct leadership to 3 supervisory roles: the Call Center Supervisors and the Registry Supervisor. Through these direct reports, the Patient Services Manager oversees teams responsible for patient and stakeholder communications, call center service levels, registry intake, initial patient interviews, follow-up with patients or physician offices for missing information or documentation, referral processing support, and medication refill workflows.
The Patient Services Manager manages operational performance, staffing, scheduling, process execution, service quality, escalations, employee development, and continuous improvement initiatives to support timely referral turnaround, high-quality service delivery, and effective collaboration with internal and external stakeholders.
Key Responsibilities
- Oversee daily operations of the Call Center and Registry functions, ensuring alignment with ASP operational standards, service expectations, and patient-care priorities.
- Provide direct supervision, coaching, performance management, and operational guidance to the Call Center Supervisor and Registry Supervisor.
- Ensure teams meet or exceed productivity, service level, quality, turnaround-time, and customer-service standards.
- Monitor and analyze team performance, identify performance gaps, and develop action plans in collaboration with supervisors to improve results.
- Ensure effective handling of incoming calls from patients, healthcare providers, payers, and other key stakeholders while maintaining a high level of customer service.
- Oversee Registry workflows related to patient intake, initial interviews, referral processing, follow-up with patients or physician offices, missing information and documentation, and medication refill support.
- Support quick and accurate referral turnaround by partnering with other Operations teams and internal stakeholders.
- Oversee call center metrics, tracking systems, service levels, operational dashboards, and other performance monitoring tools used to manage daily operations.
- Review and resolve escalated customer-service or operational issues, ensuring timely follow-up, appropriate documentation, and root-cause awareness.
- Develop, refine, and implement processes, procedures, and operational improvements to enhance efficiency, effectiveness, consistency, and service quality.
- Ensure policies, procedures, business standards, call metrics, productivity expectations, and quality requirements are consistently applied across assigned areas.
- Partner with supervisors to maintain appropriate staffing, scheduling, attendance, punctuality, use of time off, and daily workforce coverage.
- Promote employee engagement, accountability, teamwork, and ownership for high-quality and timely results.
- Support hiring, selection, onboarding, initial training, ongoing training, coaching, and employee-development activities in collaboration with supervisors and applicable support functions.
- Monitor and assess staff compliance with company rules and procedures related to behavior with patients and coworkers, attendance, dress code, productivity standards, and other management instructions.
- Collaborate with key business partners, operational leaders, Quality, Compliance, Pharmacy, and other stakeholders to address operational needs and implement improvement initiatives.
- Manage or support patient communication initiatives and operational communication strategies, as assigned.
- Make informed decisions by applying operational knowledge, analyzing problems, evaluating risks, and selecting solutions that support high-quality outcomes.
- Lead change by supporting organizational initiatives, communicating expectations clearly, and helping teams adapt to new processes, systems, or business needs.
- Perform other duties as assigned.
SUPERVISORY RESPONSABiLITIES
Manager Level
Knowledge, Skills, and Abilities
- Knowledge of patient services, call center, registry, referral intake, case management, or specialty pharmacy operations preferred.
- Knowledge of operational performance management, service levels, productivity standards, quality monitoring, and process improvement principles.
- Strong leadership and people-management skills, including the ability to coach supervisors, resolve conflicts, and promote team accountability.
- Strong customer-service orientation and ability to promote excellent service delivery to patients, healthcare providers, payers, and internal stakeholders.
- Ability to analyze performance data, identify trends, determine root causes, and implement practical action plans.
- Ability to develop, refine, and enforce processes, procedures, workflows, and business standards.
- Ability to manage multiple priorities, meet deadlines, and maintain organization in a fast-paced operational environment.
- Strong problem-solving, decision-making, and change-management skills.
- Ability to collaborate effectively with cross-functional teams, including Operations, Pharmacy, Quality, Compliance, Human Resources, and Information Technology.
- Ability to maintain confidentiality and handle sensitive patient, employee, and business information appropriately.
- Proficiency in Microsoft Office programs, including Word, Excel, Outlook, PowerPoint, and Teams.
- Knowledge of CPR+ or similar pharmacy management systems preferred.
EDUCATION REQUIRED
Bachelor's degree or relevant experience
EXPERIENCE
4 to 6 years of experience in similar functions
***EEOC F/M/D/V***