Intake Coordinator Jobs in Ridgefield, CT (NOW HIRING)

About the RWA:

At the South-Central Connecticut Regional Water Authority (RWA), we provide more than just water—we deliver life-sustaining resources to nearly 430,000 consumers every day. As a nonprofit public corporation driven by our commitment to excellence and community, we take pride in being responsible stewards of over 28,000 acres of watershed land, ensuring the sustainability of our environment for future generations. Guided by the principles of Conscious Capitalism, we believe in the power of business to make a positive impact on the region we serve.
When you join RWA, you have more than a job, you have a purpose and will become part of a team that values integrity, environmental stewardship, and community service. You’ll work with purpose, knowing that every drop of water we deliver makes a difference, and that our customers trust us to uphold the highest standards of reliability, sustainability, and care.

JOB SUMMARY:

Administers day-to-day operational activities related to water services and main extensions, ensuring accurate, timely, and customer-focused processing of inquiries, contracts, revenues, and service coordination.

Responsibilities:

Customer Service & Intake Coordination

• Serve as the primary point technical resource for internal and external customers regarding water applications, main extensions, hydrants, and related infrastructure 
• Provide guidance and resolve complex customer inquiries regarding interpretation of RWA policies, engineering standards, and Rules & Regulations. 
• Independently evaluate customer requests and recommend solutions for non-routine service issues.

Contract Preparation & Documentation

• Prepare contracts and process all documentation associated with:
  • Water service connections
  • Hydrant
  • Main extensions
• Verify technical accuracy, completeness, regulatory compliance, and financial requirements prior to execution
• Identify contract risks or discrepancies and recommend corrective action.

Revenue Collection & Routine Accounting

•  Monitor, reconcile, and account for revenues, refunds, liabilities, and deposits associated with water services and construction projects.
• Research and resolve financial discrepancies involving contracts, customer accounts, and project costs.
• Prepare financial reports and supporting documentation for management review.
• Assist with revenue forecasting and trend analysis..

Invoice & Payment Processing

• Coordinate billing activities for:r:
  • Main extensions
  • Large and small services
  • Meter yokes, vaults, and copper setters
  • Over the counter material sales
• Coordinate with Finance and Engineering to resolve billing discrepancies.

Mapping and Servicing Requests

• Review and maintain mapping requests and infrastructure records to ensure accuracy between GIS, SAP, engineering drawings, and field documentation.
• Coordinate corrections to service records and mapping information with Engineering and Operations.

Support ongoing improvements to digital records management and data integrity.

Service Demolition Coordination

• Coordinate demolition of water services by:
  • Verifying compliance with state, municipal, and RWA regulations
  • Confirming required approvals and documentation are in place
• Prepare and distribute notification letters to:
  • Property owners
  • Municipal officials
  • Demolition contractors

Interdepartmental & External Coordination

• Coordinate with Engineering, Capital Planning, Operations, Billing, and other RWA divisions to support service installations and project execution.
• Ensure accurate and timely information flow between internal teams and external stakeholders.
• Serve as liaison among Engineering, Operations, Capital Planning, municipalities, contractors, developers, and customers.

Cross-Coverage & Administrative Support

• Provide cross-coverage for positions within:
  • Contracts and New Services
• Provide technical cross-coverage for Contracts & New Services and Capital Planning functions.
• Exercise independent judgment to maintain operational continuity during supervisor or staff absences.r.

General & Organizational Support

• Perform other duties as necessary to support:
  • Departmental strategic initiatives
  • Operational efficiency
  • RWA’s mission, vision, and values

QUALIFICATIONS:

Educational Requirements:

• Associate degree in technical or business-related field (Bachelor’s degree preferred).

Experience/Skills/Abilities:

• Five to seven years of progressively responsible experience in a water utility dealing with issues of a technical nature, experience with contract administration in a business environment, or equivalent experience in a related field.
• Strong organizational, customer service, and communication skills.
• Proficiency in standard office software and departmental financial systems.

•  Demonstrated experience administering contracts, interpreting utility policies, coordinating complex infrastructure projects, and resolving customer issues.
•   Working knowledge of GIS, SAP, engineering records, financial reconciliation, and utility regulations.

Why Join the RWA?

• Be part of a forward-thinking organization that values innovation, collaboration, and continuous improvement.
• Enjoy opportunities for career growth and professional development.
• Competitive benefits package

The RWA’s comprehensive benefits package includes:

• Medical, dental, vision, and life insurance
• Generous paid time off

• Short-term and long-term disability coverage
• 401k and tuition reimbursement plans
• Wellness Program & Incentives