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Intake Case Manager Jobs in Lancaster, PA (NOW HIRING)

YWCA York

ACCESS York Case Manager

York, PA · On-site

$19.75 - $25.25/hr

Conduct intake, needs assessments, safety planning, and individualized service planning. * Provide ongoing case management, crisis support, advocacy, referrals, and follow-up services. * Assist ...

Kitay Law Offices

Intake Specialist

Reading, PA · On-site

$17 - $22.75/hr

Maintain complete and organized records within the case management system. * Ensure intake information is accurate, compliant, and ready for attorney review. * Track all communications, follow-up ...

Kitay Law Offices

Intake Specialist

Wyomissing, PA · On-site

$17 - $20/hr

Maintain complete and organized records within the case management system. * Ensure intake information is accurate, compliant, and ready for attorney review. * Track all communications, follow-up ...

Kitay Law Offices

Intake Specialist

Wyomissing, PA · On-site

$17 - $20/hr

Maintain complete and organized records within the case management system.Ensure intake information is accurate, compliant, and ready for attorney review.Track all communications, follow-up efforts ...

CGA Law Firm P C

Intake Specialist

York, PA · On-site

$17.50 - $23.25/hr

As an Intake Specialist you will manage new client inquiries, gather essential information, screen ... Enter and maintain accurate information within the firm's case management and CRM systems.

The Hershey Company

Mgr Intake Transition

Hershey, PA · On-site

S50 The GCC Manager - Intake, Transition & Organizational Change Management (OCM) is responsible ... This role oversees demand intake, business case development, transition execution, stakeholder ...

Hersheys

Mgr Intake Transition

Hershey, PA · On-site

S50 The GCC Manager - Intake, Transition & Organizational Change Management (OCM) is responsible ... This role oversees demand intake, business case development, transition execution, stakeholder ...

Gentiva

RN Clinical Liaison

Wyomissing, PA

$62K - $84K/yr

In this role, you will ensure that intake and referral processes are completed efficiently and ... Receive and respond to referrals from hospitals, home health, physicians, case managers, skilled ...

Heartland Hospice

RN Clinical Liaison

Wyomissing, PA

$62K - $84K/yr

In this role, you will ensure that intake and referral processes are completed efficiently and ... Receive and respond to referrals from hospitals, home health, physicians, case managers, skilled ...

Heartland Hospice

Hospice Clinical Liaison

Wyomissing, PA · On-site

$62K - $84K/yr

In this role, you will ensure that intake and referral processes are completed efficiently and ... Receive and respond to referrals from hospitals, home health, physicians, case managers, skilled ...

L&W Recruiting, Inc

Personal Injury Attorney

Lancaster, PA · On-site

$150K - $175K/yr

Manage a substantial caseload of personal injury defense matters, including case intake, investigation, discovery, motions, and trial preparation. * Draft and respond to pleadings, motions, discovery ...

Kitay Law Offices

Personal Injury Attorney

Wyomissing, PA · On-site

$85K - $125K/yr

Position Summary We are searching for a Personal Injury Attorney who can independently manage a full caseload from intake through resolution, including litigation. This role requires strong case ...

Kitay Law Offices

Personal Injury Attorney

Reading, PA · On-site

Position Summary We are searching for a Personal Injury Attorney who can independently manage a full caseload from intake through resolution, including litigation. This role requires strong case ...

YMCA of the Roses

Red Cross Instructor

Lancaster, PA · On-site

$13 - $16/hr

Collaborate with case managers and other staff members to assess residents' needs, identify ... intake procedures, crisis intervention, or responding to emergencies during overnight shelter ...

YMCA of the Roses

Red Cross Instructor

Lancaster, PA · On-site

$13 - $16/hr

Collaborate with case managers and other staff members to assess residents' needs, identify ... intake procedures, crisis intervention, or responding to emergencies during overnight shelter ...

YMCA of the Roses

Red Cross Instructor

Lancaster, PA

$17.50 - $21.75/hr

Collaborate with case managers and other staff members to assess residents' needs, identify ... intake procedures, crisis intervention, or responding to emergencies during overnight shelter ...

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Intake Case Manager information

See Lancaster, PA salary details

$14

$24

$36

How much do intake case manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for intake case manager in Lancaster, PA is $24.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $30.14 per hour, depending on experience, location, and employer.

What is an intake case manager?

Intake Case Managers are professionals who assess and evaluate new clients or patients to determine their needs and eligibility for services. They are typically the first point of contact in settings such as healthcare, social services, or mental health organizations. Intake Case Managers gather detailed information, complete necessary paperwork, and coordinate initial referrals or support services to ensure individuals receive appropriate care. Their role is essential for connecting clients with the resources and programs that best fit their situation.

What skills and qualifications are needed to be an intake case manager?

To thrive as an Intake Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and documentation systems is typically required. Strong interpersonal skills, active listening, and the ability to multitask help Intake Case Managers build rapport and efficiently assess client needs. These skills ensure accurate initial assessments and connect clients to appropriate services, which is critical for effective case management.

What challenges do intake case managers face when handling multiple client cases?

Intake Case Managers often manage a high volume of cases at once, which can make prioritization and time management challenging. Balancing urgent client needs, thorough documentation, and communication with various service providers requires strong organizational skills. Additionally, Intake Case Managers must remain empathetic while maintaining professional boundaries, and navigate complex eligibility criteria for services. Success in this role often depends on effective multitasking, adaptability, and collaboration with interdisciplinary teams.

What is the difference between Intake Case Manager vs Social Worker?

AspectIntake Case ManagerSocial Worker
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in social work or related fieldRequires a bachelor's or master's degree in social work (BSW or MSW) and licensure in many states
Work EnvironmentOften works in healthcare, insurance, or community organizations, focusing on initial client assessmentsWorks in hospitals, clinics, or social service agencies, providing ongoing client support and intervention
Job FocusInitial intake, eligibility assessment, and referral coordinationClient counseling, case management, and long-term support

While both roles involve client interaction and assessment, Intake Case Managers primarily handle initial screenings and referrals, whereas Social Workers provide ongoing support and intervention. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Intake Case Manager jobs in Lancaster, PA?

For Intake Case Manager jobs in Lancaster, PA, the most frequently searched job titles are:

What job categories do people searching Intake Case Manager jobs in Lancaster, PA look for?

The top searched job categories for Intake Case Manager jobs in Lancaster, PA are:

What cities near Lancaster, PA are hiring for Intake Case Manager jobs?

Cities near Lancaster, PA with the most Intake Case Manager job openings:

Intake Case Manager jobs near you
Infographic showing various Intake Case Manager job openings in Lancaster, PA as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $50,996 per year, or $24.5 per hour.

ACCESS York Case Manager

YWCA York

York, PA • On-site

$19.75 - $25.25/hr

Full-time

Posted 7 days ago

Key responsibilities

  • Conduct intake, needs assessments, safety planning, and individualized service planning for survivors.

  • Provide ongoing case management, crisis support, advocacy, referrals, and follow-up services to survivors.

  • Coordinate referrals and warm handoffs to YWCA York programs and community partners.

Job description

 YWCA YORKJOB DESCRIPTION


Job Title: ACCESS York Case Manager

Department: Case Management/Community Engagement

Reports to: Case Management/Community Engagement Coordinator

FLSA: Non-Exempt, full time, 40 hours/week

Level: 5

Date: August 2026

Summary: The ACCESS York Case Manager provides trauma-informed, survivor-centered case management and advocacy to individuals and families impacted by domestic violence. The position supports survivor safety, stability, self-sufficiency, and access to community resources while maintaining confidentiality and survivor choice.

ESSENTIAL DUTIES

  • Conduct intake, needs assessments, safety planning, and individualized service planning.
  • Provide ongoing case management, crisis support, advocacy, referrals, and follow-up services.
  • Assist survivors with housing, employment, education, benefits, transportation, childcare, legal resources, and other identified needs.
  • Coordinate referrals and warm handoffs to YWCA York programs and community partners.
  • Support eligible participants with housing and supportive-service programs, including the Next Door Program when applicable.
  • Maintain timely, accurate, objective, and confidential case documentation and required program data.
  • Participate in case conferencing, supervision, staff meetings, training, and program improvement activities.
  • Maintain knowledge of community resources and perform other related duties consistent with the position and YWCA York mission.
  • Participate in external community activities, outreach initiatives, and events that promote communication, awareness, and education regarding domestic violence, available services, and community resources.

CONFIDENTIALITY AND SURVIVOR-CENTERED PRACTICE

  • Protect survivor information and follow applicable confidentiality, VAWA, mandated reporting, and organizational requirements.
  • Provide services that promote safety, dignity, cultural responsiveness, empowerment, voice, and choice.
  • Respect each survivor's right to make decisions regarding relationships, housing, legal action, and participation in services.

QUALIFICATIONS

  • College degree preferred.
  • Experience in case management, advocacy, crisis response, housing services, victim services, or related human services preferred.
  • Knowledge of domestic violence, trauma-informed care, housing instability, and community resources preferred.
  • Strong communication, organization, documentation, problem-solving, and time-management skills.
  • Ability to maintain confidentiality, professional boundaries, and sound judgment while working with individuals experiencing crisis.
  • Ability to work independently and collaboratively and to use standard electronic documentation and office technology.

WORK EXPECTATIONS

The Case Manager is expected to demonstrate professionalism, reliability, flexibility, and respect; follow YWCA York policies and safety practices; and support the organization's mission of eliminating racism and empowering women. Some local travel and schedule flexibility may be required.

PHYSICAL REQUIREMENTS

  • Ability to lift, push, and/or pull up to 25 pounds.
  • May require driving in inclement weather.
  • Frequent walking, sitting, standing and typing.

EEO STATEMENT 

YWCA York is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any kind without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, compensation, training, benefits, and termination.