Intake Call Center Jobs in Nevada (NOW HIRING)

Spring Mountain Treatment Center is a 110-bed mental health facility providing acute crisis stabilization services for adults, teens, and children in a secure inpatient setting since 2001. Our individualized treatment includes a structured, therapeutic environment, intensive physician involvement and oversight, and daily group and educational programs. We provide a caring and healthy environment that gives individuals a chance to make positive changes.

We are currently seeking a dynamic professional to join our team as a PRN Intake Counselor & Mobile Assessor. The Intake Counselor & Mobile Assessor supports the purpose and procedure of the entire admission process. The Intake Coordinator is essential in creating and maintaining department procedures in the following areas:  daily census records, inquiry calls, referrals phone log and ensures that the level of treatment and clinical services is appropriate to all patient needs. They present good communication and observation skills as well as the ability to accurately process and document information.

For each six-hour on-call period during which no call is received, Mobile Assessors will be compensated at a rate of $50.00. For completed assessments, Mobile Assessors will be compensated at a rate of $100.00 per patient assessed in lieu of the on-call rate.

Job Duties/Responsibilities

• Facilitate admissions and assessment processes for incoming patients.
• Respond to inquiries about the facility within facility policy timeframes.
• Schedule/complete pre-admission assessments and communicate recommendations to patients or their families.
• Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations and admissions.
• Communicate projected admissions to designated internal representative in a timely manner.
• Coordinate admission and transfer between levels of care within the facility.
• Perform insurance benefit verifications, disseminating the information gathered to patient, their families and other appropriate facility staff.
• Ensure all medical admission documentation is gathered from external sources prior to patient admission and secure initial pre-authorization for treatment and admission.
• Provide accurate and ongoing assessment of patient status in the admissions process.
• Communicate treatment recommendations to and coordinate with other treatment teams.
• Travel to different hospitals and facilities around the valley. 
• Performs other duties as assigned/required by this position.

This opportunity offers the following:

• Challenging and rewarding work environment
• Competitive Compensation
• Generous Paid Time Off for full and part-time positions
• Excellent Medical, Dental, Vision and Prescription Drug Plans for full and part-time positions
• 401(K) with company match
• Career development opportunities within UHS and its subsidiaries! 

About Universal Health Services, Inc. (UHS)

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues  during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.  

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com. 

Requirements

• Masters required with major academic studies in psychology, social work or health/counseling field.
• Must have three (3) years’ experience working in a clinical setting, providing direct patient care and/or previous admission experience.
• Must have marketing and sales abilities, as well as, the ability to complete clinical assessments.
• Understand and honor the established hospital rules, regulations and Policy and Procedures.
• Good communication skills, i.e., reading, writing, and speaking
• Ability to follow both written and verbal instructions
• Good leadership qualities which includes self-control, patience, and empathy
• Obtain BLS Basic Life Support certification
• New hires are required to attend 1 full week of New Employee Orientation on day shift, normally 8:00 am – 4:30 pm Monday through Friday
• Must successfully pass background check (includes criminal history, Child Abuse and Neglect Registry, and ABI/FBI fingerprint check)

EEO Statement  

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. 

Avoid and Report Recruitment Scams  

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. 

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. 

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.