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Intake Associate Jobs in Franklin, TN (NOW HIRING)

Goodwill

Intake Specialist

Nashville, TN · On-site

$17.25 - $23/hr

Intake Specialist The Intake Specialist serves as the primary point of contact for individuals ... Associate's degree preferred. Experience * Three years of administrative, enrollment, admissions ...

Little Words Project

Sales Associate

Nashville, TN · On-site

$13.50 - $18.25/hr

Overview: We're looking for Sales Associates to join our team in Nashville! This role is perfect ... Help with inventory intake, visual merchandising, clienteling, and KPIs to keep the store thriving.

Little Words Project

Sales Associate

Nashville, TN · On-site

$13.50 - $18.25/hr

Overview: We're looking for Sales Associates to join our team in Nashville! This role is perfect ... Help with inventory intake, visual merchandising, clienteling, and KPIs to keep the store thriving.

Little Words Project

Sales Associate

Nashville, TN · On-site

$13.50 - $18.25/hr

Overview: We're looking for Sales Associates to join our team in Nashville! This role is perfect ... Help with inventory intake, visual merchandising, clienteling, and KPIs to keep the store thriving.

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All JobsIntake Associate JobsIntake Associate Jobs in Franklin, TN

Intake Associate information

See Franklin, TN salary details

$13

$25

$39

How much do intake associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for intake associate in Franklin, TN is $25.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $31.83 per hour, depending on experience, location, and employer.

What is an intake associate?

Intake Associates are professionals primarily responsible for greeting clients, collecting initial information, and ensuring all documentation is complete when individuals seek services from an organization, such as a law firm, healthcare provider, or social service agency. They are often the first point of contact and play a crucial role in assessing client needs, verifying eligibility, and preparing files for further processing. Their work helps ensure a smooth onboarding process and efficient workflow for the team. Strong communication, organizational, and interpersonal skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an intake associate, and why are they important?

To thrive as an Intake Associate, you need strong organizational skills, attention to detail, and experience with client or patient intake processes, often supported by a high school diploma or relevant administrative background. Familiarity with data entry software, customer relationship management (CRM) systems, and electronic records is typically required. Exceptional communication, empathy, and problem-solving abilities help Intake Associates effectively interact with clients and coordinate with team members. These skills are crucial for accurately gathering information, ensuring smooth onboarding, and maintaining high-quality client service.

What are some common challenges intake associates face when managing high volumes of new client cases?

Intake Associates often encounter periods of high demand, where they must efficiently process a large number of new client intakes while maintaining accuracy and professionalism. Balancing thorough data collection with timely responses can be challenging, especially when working with sensitive or urgent cases. Strong organizational skills, attention to detail, and effective communication with both clients and internal teams are essential to navigating these busy periods successfully.

What is the difference between Intake Associate vs Medical Secretary?

AspectIntake AssociateMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office administration certification often preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, hospitals
Primary ResponsibilitiesGathering patient information, scheduling, initial data entryManaging correspondence, scheduling, medical record management
Common UsagePatient intake, insurance verificationAdministrative support, appointment coordination

While both roles support healthcare operations, Intake Associates focus on patient intake and data collection, whereas Medical Secretaries handle administrative tasks like scheduling and correspondence. Both positions require strong organizational skills and familiarity with medical environments, but their specific duties differ based on patient interaction versus administrative support.

What are the most commonly searched types of Intake jobs in Franklin, TN?

The most popular types of Intake jobs in Franklin, TN are:

What cities near Franklin, TN are hiring for Intake Associate jobs?

Cities near Franklin, TN with the most Intake Associate job openings:

Intake Associate jobs near you

Intake Specialist

Goodwill Industries of Middle Tennessee, Inc.

Nashville, TN • On-site

$17.25 - $23/hr

Other

Posted 13 days ago

Goodwill Industries Of Middle Tennessee rating

6.8

Company rating: 6.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

421st of 786 rated non-profit organizations

Job description

Job Location
Lifsey Building - Career Solutions
Job Summary:
The Intake Specialist serves as the primary point of contact for individuals entering Goodwill's Career & Technical Academy (GCTA) training programs. This position manages the intake and enrollment process for prospective students, ensuring participants complete all required documentation, assessments, eligibility requirements, and onboarding activities before beginning training.
The Intake Specialist works closely with instructors, the Registrar, Career Navigators, employers, and external partners to provide an exceptional student experience from initial interest through the first day of class. This position also maintains accurate student records, coordinates enrollment logistics, and supports continuous improvement of enrollment processes.
The Intake Specialist will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.
Job Description
Essential Functions
Student Recruitment & Intake
  • Serves as a point of contact for prospective GCTA students.
  • Responds to inquiries regarding training programs, eligibility requirements, schedules, and enrollment.
  • Conducts intake interviews to determine program fit and readiness.
  • Explains program expectations, attendance requirements, and career pathways.
  • Assists students in completing enrollment paperwork and required documentation.
Enrollment Coordination
  • Coordinates enrollment for all GCTA training programs including Construction, Welding, Forklift, Healthcare, and future programs
  • Tracks applicant progress through the enrollment pipeline.
  • Ensures all required forms, releases, identification, and eligibility documentation are received
  • Verifies students have completed all pre-enrollment requirements.
  • Maintains waitlists and communicates enrollment status to applicants.
  • Coordinates orientation sessions and onboarding activities.
Assessment & Testing Coordination
  • Schedules physical abilities testing and other required assessments.
  • Coordinates drug screens, background checks, or other program-specific requirements when applicable.
  • Tracks completion of required assessments.
  • Communicates results and next steps to students.
Student Records & Data Management
  • Maintains accurate electronic student records.
  • Enters enrollment data into organizational systems.
  • Tracks enrollment metrics, completion of intake milestones, and reporting requirements.
  • Prepares reports regarding enrollment, class capacity, and applicant status.
  • Ensures confidentiality of student information.
Program Coordination
  • Coordinates with instructors regarding class rosters and enrollment numbers.
  • Assists with scheduling new cohorts.
  • Ensures classrooms receive accurate participant information prior to class start.
  • Coordinates communication between students and instructional staff.
  • Coordinates with accounting on student stipends.
  • Assists with graduation and completion documentation.
Customer Service
  • Provides exceptional customer service to students, employers, referral partners, and community organizations.
  • Maintains regular communication with applicants throughout the enrollment process.
  • Answers questions and resolves enrollment issues promptly.
  • Connects applicants with internal resources when barriers to enrollment are identified.
Continuous Improvement
  • Identifies opportunities to improve enrollment processes and student experience.
  • Assists in developing standardized intake procedures and documentation.
  • Recommends workflow improvements to increase efficiency.
General Duties
  • Demonstrates regular and reliable attendance.
  • Maintains compliance with organizational policies and applicable regulations.
  • Performs other duties as assigned.
Minimum Qualifications
Required Skills:
Education
  • High school diploma or equivalent required.
  • Associate's degree preferred.
Experience
  • Three years of administrative, enrollment, admissions, customer service, education, workforce development, healthcare, or related experience.
  • Experience coordinating multiple activities in a fast-paced environment.
  • Experience maintaining confidential records.
  • Experience using Microsoft Office and database systems.
Knowledge / Skills
  • Excellent customer service skills.
  • Strong interpersonal and communication skills.
  • Highly organized with exceptional attention to detail.
  • Ability to manage multiple priorities simultaneously.
  • Strong scheduling and coordination skills.
  • Ability to work effectively with individuals from diverse backgrounds.
  • Ability to maintain confidential information.
  • Proficiency with Microsoft Office (Word, Excel, Outlook).
  • Ability to learn new student information systems and databases.
  • Problem-solving and critical thinking skills.
  • Ability to work independently while collaborating across departments.
Preferred Education / Experience / Knowledge & Skills / Certifications & Licenses
  • Experience in admissions, student services, workforce development, training administration, healthcare scheduling, higher education, or career services.
  • Experience coordinating enrollment or onboarding processes.
  • Experience with CRM or student information systems.
  • Bilingual skills are a plus.

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