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Intake Assistant Jobs in Orem, UT (NOW HIRING)

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Intake Assistant information

See Orem, UT salary details

$7

$17

$24

How much do intake assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for intake assistant in Orem, UT is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $20.29 per hour, depending on experience, location, and employer.

What is an intake assistant?

Intake Assistants are professionals who help organizations process new clients, patients, or applicants by gathering essential information, completing required paperwork, and ensuring all initial documentation is accurate and complete. They often serve as the first point of contact, assessing needs and directing individuals to appropriate services or departments. Intake Assistants work in a variety of settings, including healthcare, legal, social services, and education, and play a crucial role in streamlining the onboarding process. Their attention to detail and communication skills are vital for ensuring a smooth and efficient intake experience.

What are some common challenges intake assistants face when managing high volumes of client inquiries?

Intake Assistants often encounter challenges related to balancing multiple client inquiries, prioritizing urgent requests, and maintaining accurate records in fast-paced environments. Effective time management and strong communication skills are essential for handling sensitive information while ensuring each client receives prompt and professional attention. Additionally, Intake Assistants must adapt to evolving procedures and collaborate closely with team members to streamline workflows and avoid bottlenecks.

What are the key skills and qualifications needed to thrive as an intake assistant, and why are they important?

To thrive as an Intake Assistant, you need strong organizational skills, attention to detail, and familiarity with data entry or administrative support, often supported by a high school diploma or equivalent. Experience with client management systems, office software like Microsoft Office Suite, and sometimes knowledge of HIPAA or similar regulations is typically required. Excellent interpersonal skills, active listening, and the ability to remain calm under pressure help Intake Assistants excel in client-facing situations. These skills ensure accurate information gathering, smooth client onboarding, and efficient case processing, which are vital for organizational effectiveness.

What is the difference between Intake Assistant vs Medical Receptionist?

AspectIntake AssistantMedical Receptionist
CredentialsHigh school diploma, some roles may require certification in healthcare administrationHigh school diploma, certification in medical office administration often preferred
Work EnvironmentClinics, hospitals, healthcare officesMedical offices, clinics, hospitals
Primary ResponsibilitiesGathering patient information, scheduling appointments, initial patient intakeChecking in patients, managing appointments, handling phone calls, administrative tasks

Intake Assistants focus on collecting patient information and initial intake procedures, while Medical Receptionists handle front-desk duties like check-ins and scheduling. Both roles work in healthcare settings but have distinct primary functions.

What are the most commonly searched types of Intake jobs in Orem, UT?

The most popular types of Intake jobs in Orem, UT are:

Infographic showing various Intake Assistant job openings in Orem, UT as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $35,510 per year, or $17.1 per hour.

Full-Time/Part-Time Home Health/Hospice CNA- Wasatch Back

ROCKY MOUNTAIN CARE GROUP

Orem, UT

$16 - $18/hr

Full-time

Re-posted 21 days ago


Job description

Certified Nursing Assistant

Job Description

Department

Clinical

Reports to

Director of Nursing, Unit Manager, CNA Coordinator, Resident Care Coordinator, or Director of Clinical Services

Reporting to this position

None

Job Classification

Non-exempt, Hourly

Position Purpose

Provides certified nursing assistant services to assigned residents in accordance with care plans, facility policies and procedures and at the direction of supervisor(s).

Required Qualifications

Minimum requirements include the following:

  1. Certified Nursing Assistant in good standing with the state (preferred, not required).
  2. High school diploma or equivalent.
  3. Current CPR/BLS certification
  4. Current Food Handler Permit

Must have no disciplinary action in effect against certification.

Skilled Nursing or Assisted Living Facility: At least one year of experience as a certified nursing assistant in long-term care (preferred, not required).

Major Duties and Responsibilities

Provides supportive services to nurse, med tech and other staff as needed and performs duties as assigned.

Assists resident with or performs activities of daily living for resident in accordance with care plans and established policies and procedures. 

Assists resident with lifting, turning, moving, positioning, and transporting into and out of beds, chairs, bathtubs, wheelchairs, lifts, etc.

Coordinates dining room services at assigned mealtimes, including set-up and clean-up, meal tray delivery, feeding assistance, and documentation of meal intake.

Delivers nutritional supplements to residents at assigned times and provides assistance as necessary to ensure intake.  Documents intake accordingly.

Assists with weighing residents according to facility policy, and records weight in designated locations.  Reports weight changes to nurse and supervisor.

Assists with tracking the condition of the resident’s skin.  Reports any presence of pressure areas, skin breakdown or skin tears to nurse and supervisor.

Assists nursing staff in carrying out toileting program activities.

Completes flow sheets daily to indicate that the specified task was done.  Documents the progress of each resident as directed by supervisor.

Keeps nurse and supervisor informed of factors that interfere with being able to perform the work as assigned (i.e. resident refusal, reassigned to nursing unit).

Reports changes in a resident’s condition to the resident’s nurse and supervisor.

Additional Assigned Tasks

  1. Treats all residents with dignity and respect. Promotes and protects all residents’ rights.
  2. Establishes a culture of compliance by adhering to all facility policies and procedures.  Complies with standards of business conduct, and state/federal regulations and guidelines.
  3. Follows appropriate safety and hygiene measures at all times to protect residents and themselves.
  4. Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
  5. Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel.  Reports any retaliation or discrimination to HR or compliance officer.
  6. Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or administrator.  Protects residents from abuse, and cooperates with all investigations. 
  7. Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy. 
  8. Participates in all life safety and emergency drills and trainings.  Fulfills responsibilities as assigned during implementation or activation of the facility’s emergency plan.
  9. Reports work-related injuries and illnesses immediately to supervisor.
  10. Follows established infection control policies and procedures.
  11. As a condition of employment, completes all assigned training and skills competency.
  12. Attend care-plan meetings of assigned residents.
  13. Participate in QAPI or facility assessment activities as needed, such as carrying out duties assigned as part of a performance improvement committee.
  14. Accept certified nursing assistant assignments as staffing needs require.  Perform certified nursing assistant duties as assigned, in accordance with facility policies and procedures.
  15. Use proper lifting and body mechanics while delivering care to residents.

Personal Skills and Traits Desired/Physical Requirements/Working Conditions

  1. Ability to read, write, speak and understand the English language.
  2. Must be a supportive team member, contribute to and be an example of team work.
  3. Ability to make independent decisions when circumstances warrant such action.
  4. Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
  5. Must have patience, tact, and willingness to deal with difficult residents, family and staff.
  6. Must be able to relay information concerning a resident’s condition.
  7. Must not pose a threat to the health and safety of other individuals in the workplace.
  8. Must be able to move intermittently throughout the workday.
  9. Meets general health requirements according to facility policy, including medical and physical exams and checking immunity status to various infectious diseases.
  10. Ability to work beyond normal working hours and on weekends and holidays when necessary.
  11. Ability to assist in evacuation of residents during emergency situations.
  12. Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position.
  13. May be subject to falls, burns from equipment, and/or odors throughout the day; encounter reactions from dust, tobacco smoke, disinfectants, and other air contaminants.
  14. Subject to exposure to infectious waste, diseases and/or conditions which include AIDS, Coronavirus, Hepatitis B, and Tuberculosis.
  15. May be subject to hostile or emotional residents, family members, visitors or personnel.
  16. Strong listening skills and ability to deal with conflict with professionalism and courtesy.
  17. Basic computer skills, including ability to navigate electronic medical record systems.
  18. Positive interpersonal relationship skills, including with persons of all ages and cultures.
  19. Ability to walk, stand, sit, bend, and stoop for extended periods.
  20. Dexterity of hands and fingers to perform resident care.
  21. Ability to lift, move, push or pull a minimum of 35 pounds. 
  22. May work beyond assigned working hours, including weekends and holidays, when necessary.

Compliance as a Condition of Employment and Performance Appraisal

Agreement to abide by all standards, policies, and procedures of the facility, including the facility’s compliance and ethics program, is a condition of employment.  Compliance will be a factor in evaluating job performance.  Violations, including failure to report violations, will result in disciplinary action, up to and including termination.

This job description is intended to convey the general scope of the major duties and responsibilities inherent in this position.  Other tasks not listed here may be assigned if the tasks are similar or related to the essential duties of the position.  Periodic revision may be necessary to reflect changes in expectations placed on the long-term care industry by various governmental agencies.  This job description will be reviewed and/or revised annually and as needed.

Individual performance will be evaluated using the following scale:

  1. Unsatisfactory: Achieves results that are far less than the standards identified for the performance factors rated.
  2. Needs Improvement: Achieves results that are less than the standards identified for the performance factors rated.  Exhibits the potential to become a competent performer.  May be new to job or need skill development.
  3. Meets Standards: Achieves results that meet the standards identified for the performance factors rated. This rating is the expected level of performance.
  4. Exceeds Standards: Achieves results that usually exceed the standards identified for the performance factors rated.

Reasonable Accommodation Statement

Consistent with the Americans with Disabilities Act (ADA) and [insert state civil rights law], it is the policy of [Facility Name] to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.  The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.  If reasonable accommodation is needed, please contact [include name and/or department, telephone, and e-mail address].

EMPLOYEE ACKNOWLEDGEMENT

I have read the above job description and understand the requirements and expectations of the position of Certified Nursing Assistant at [Name of Facility].


 

EMPLOYEE ACKNOWLEDGEMENT

I have read the above job description and understand the requirements and expectations of the position of Certified Nursing Assistant at [Name of Facility].

______________________________________________                             _____________________

Employee’s Signature                                                                         Date

______________________________________________                             _____________________                      Supervisor’s Signature                                                                           Date

Required Qualifications

Minimum requirements include the following:

  1. Certified Nursing Assistant in good standing with the state (preferred, not required).
  2. High school diploma or equivalent.
  3. Current CPR/BLS certification
  4. Current Food Handler's Permit.

Must have no disciplinary action in effect against certification.

At least one year of experience as a certified nursing assistant in long-term care (preferred, not required).