We're looking for compassionate, detail-oriented Medical Assistants who thrive in a fast-paced virtual environment and enjoy being the connection between patients and providers.
What You'll Do
As a Remote Medical Assistant, you'll play an essential role in supporting our providers and ensuring patients receive a seamless telehealth experience.
Your responsibilities will include:
- Schedule patient appointments and provider consultations
- Assist patients with onboarding and navigating the telehealth platform
- Process patient inquiries through the EHR and patient portal
- Collect and verify patient demographics, insurance information, and intake documentation
- Prepare patient charts before provider appointments
- Coordinate prescriptions, prior authorizations, and pharmacy communications
- Review laboratory results and route information to providers as appropriate
- Follow up with patients after appointments to answer administrative questions and support care plan adherence
- Maintain accurate documentation within the EHR system
- Escalate urgent clinical concerns to the supervising provider
- Ensure HIPAA compliance and maintain patient confidentiality at all times
PLEASE NOTE THE SALARY IS COMPETITIVE BASED ON EXPERIENCE
What We're Looking For
Required Qualifications
- High School Diploma or GED
- Minimum of 1 year of experience in a healthcare, medical office, clinical support, or administrative role
- Experience working with Electronic Health Record (EHR) systems
- Strong communication and customer service skills
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable working independently in a fully remote setting
- Reliable high-speed internet connection
- Private, distraction-free workspace suitable for HIPAA compliance
Preferred Qualifications
⭐ Medical Assistant Certification (CMA, RMA, or equivalent)
⭐ Previous telehealth or virtual healthcare experience
⭐ Experience supporting:
- Weight Management Programs
- GLP-1 Therapy
- TRT/HRT
- Men's & Women's Health
⭐ Experience with Healthie or other telehealth EHR platforms
⭐ Knowledge of HIPAA and healthcare documentation standards
Technology Requirements
To be successful in this role, you'll need:
- Reliable high-speed internet
- Private HIPAA-compliant workspace
- Confidence using EHR systems and digital healthcare tools
- Ability to work efficiently in a fully remote environment