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Insurance Virtual Assistant Jobs in Ottawa, ON (NOW HIRING)

AO Garcia Agency

Remote Benefits Consultant

Ottawa, ON · Remote

Conducting virtual meetings with clients via web conferencing * Understanding each client's needs ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

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All JobsInsurance JobsInsurance Virtual Assistant JobsInsurance Virtual Assistant Jobs in Ottawa, ON

Insurance Virtual Assistant information

What is an insurance virtual assistant?

Insurance Virtual Assistants are remote professionals who support insurance agencies or agents with administrative, customer service, and clerical tasks. Their duties can include managing emails, scheduling appointments, handling data entry, assisting with claims processing, and maintaining client records. By taking over routine tasks, they help insurance professionals focus on sales and client relations, boosting efficiency and productivity. Many insurance companies hire virtual assistants to provide flexible, cost-effective support without needing in-office staff.

What are the main responsibilities of an insurance virtual assistant on a typical workday?

An Insurance Virtual Assistant typically manages tasks such as responding to client inquiries, processing insurance applications, scheduling appointments, preparing policy documents, and maintaining client records. They often support insurance agents or brokers by handling administrative duties, following up on leads, and ensuring all paperwork is accurate and compliant. Collaboration is mostly remote, so strong communication skills and the ability to work independently are essential. Additionally, adapting to various software platforms used in the insurance industry is a common part of the role.

What are the key skills and qualifications needed to thrive as an insurance virtual assistant, and why are they important?

To thrive as an Insurance Virtual Assistant, you need a solid understanding of insurance processes, strong organizational skills, and prior administrative or customer service experience. Familiarity with CRM software, insurance management platforms, and office productivity tools is typically required. Excellent communication, attention to detail, and the ability to multitask remotely are standout soft skills. These competencies ensure efficient client support, accurate documentation, and smooth workflow management in a virtual insurance environment.

What is the difference between Insurance Virtual Assistant vs Insurance Customer Service Representative?

AspectInsurance Virtual AssistantInsurance Customer Service Representative
CredentialsBasic administrative skills, familiarity with insurance terminologyCustomer service skills, insurance knowledge, sometimes licensing
Work EnvironmentRemote, freelance or contract basisOffice or call center, in-person or remote
Employer & Industry UsageInsurance agencies, brokers, online platformsInsurance companies, agencies, customer support centers
Common Search & Comparison IntentAdministrative support, virtual assistance rolesCustomer support, claims handling, policy inquiries

While both roles support the insurance industry, an Insurance Virtual Assistant primarily handles administrative tasks remotely, whereas an Insurance Customer Service Representative interacts directly with clients, often in a call center or office setting. The virtual assistant role offers flexibility and focuses on administrative efficiency, while the customer service role emphasizes direct client communication and support.

What are popular job titles related to Insurance Virtual Assistant jobs in Ottawa, ON?

For Insurance Virtual Assistant jobs in Ottawa, ON, the most frequently searched job titles are:

What job categories do people searching Insurance Virtual Assistant jobs in Ottawa, ON look for?

The top searched job categories for Insurance Virtual Assistant jobs in Ottawa, ON are:

What cities near Ottawa, ON are hiring for Insurance Virtual Assistant jobs?

Cities near Ottawa, ON with the most Insurance Virtual Assistant job openings:

Insurance Virtual Assistant jobs near you
Infographic showing various Insurance Virtual Assistant job openings in Ottawa, ON as of August 2026, with employment types broken down into 77% Full Time, 15% Part Time, and 8% Contract. Highlights an 85% In-person, and 15% Remote job distribution.

Retail Sales Associate - Ottawa Tanger

Old Navy

Kanata, ON

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Key responsibilities

  • Engage and connect with customers by providing excellent customer service.

  • Educate customers about current merchandise, store promotions, and loyalty programs, and offer style and outfit suggestions.

  • Support operational processes on the sales floor, fitting room, checkout, and back of house as required.

Job description

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What you'll do
  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support
Who you are
  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training
Benefits at Old Navy
  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
  • Competitive Paid Time Off plans.*
  • Company match for donations and volunteer time*
  • Registered Retirement Savings Plan
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • Virtual health care 24/7*
  • Maternity/Parental Top Up.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

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