Insurance Virtual Assistant Jobs in Columbus, OH

UX Conversation Designer (Intermediate)

We are seeking a UX Conversation Designer to help create intuitive, engaging, and customer-centered conversational experiences. This role will focus on designing and optimizing interactions across virtual assistants, chatbots, voice platforms, and AI-powered solutions. The ideal candidate combines strong UX fundamentals with an understanding of conversational design, user research, and emerging AI technologies.

• Design and refine conversational experiences for chatbots, virtual assistants, and voice-enabled platforms.
• Apply conversation design standards, UX best practices, and user-centered design principles to create seamless customer interactions.
• Collaborate with UX team members on the design and optimization of virtual assistants and Natural Language Understanding (NLU) models.
• Participate in user research efforts and leverage insights to improve conversational experiences.
• Create conversation flows, dialog structures, and user journeys that align with customer needs and business objectives.
• Partner closely with copywriters, subject matter experts, product teams, and stakeholders to ensure consistency and effectiveness across experiences.
• Support initiatives involving conversational AI, IVR systems, Large Language Models (LLMs), and related technologies.
• Contribute to design reviews, brainstorming sessions, and ongoing enhancements to conversational design standards.

• Experience with UX design processes, methodologies, and research techniques.
• Understanding of conversation design principles and best practices.
• Experience designing or supporting chatbot, virtual assistant, or conversational AI solutions.
• Familiarity with Natural Language Understanding (NLU) concepts and conversational flows.
• Knowledge of technologies such as chatbots, IVR platforms, LLMs, and AI-driven solutions.
• Strong collaboration and communication skills with the ability to work across cross-functional teams.

• Product Design
• Conversation Design (CxD)
• User Experience (UX) Design
• User Research
• Chatbot Design
• Conversational AI
• Natural Language Understanding (NLU)
• IVR Design
• Journey Mapping

The ideal candidate has experience creating customer-focused conversational experiences, enjoys solving complex user interaction challenges, and is passionate about emerging AI and conversational technologies. They thrive in collaborative environments and can effectively balance user needs with business objectives.

This is a Contract position based out of Columbus, OH.

The pay range for this position is $45.00 - $45.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 31, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.