Insurance Services Associate Jobs (NOW HIRING)

Welcome to your opportunity to change the world! If you have a servant’s heart and want to be part of something truly special, then Caritas Family Solutions needs you. We have been serving the people of Illinois since 1947 and have over 500 committed and mission-driven team members.  At Caritas, we do not hire people for jobs, we find new team members for rewarding and life-changing careers that make the world better. 

If you are kind, patient, and ready to make a difference, we would love to meet you!

Full-time employees are offered the competitive benefits outlined below:

• Generous Paid Time Off 
• Paid training
• Health Insurance 
• Dental and Vision
• Life insurance
• 403(b) with company contribution 5%
• Tuition reimbursement

We know great candidates bring a wide range of experience. If you believe you can be successful in this role, we encourage you to apply — even if you don’t meet every qualification listed. 

Job Title: Rehabilitative Services Associate (RSA)

Department: Caritas Youth Therapeutic Treatment Center

Status: Nonexempt (Hourly), Full-Time and Part-Time shifts are available 

Reports To: Behavioral Health Site Manager

Starting Compensation Pay: $16.50/hr weekday pay rate, and $20.80/hr weekend pay rate

PURPOSE:  The Rehabilitative Services Associate (RSA) provides direct supervision, therapeutic programming, and skill development services to youth receiving residential behavioral health treatment. Under the supervision of a Qualified Mental Health Professional (QMHP), the RSA implements treatment and behavior intervention plans while promoting safety, emotional wellbeing, and positive behavioral change. The goal of this position is to support youth in developing the skills necessary to successfully transition to a less restrictive environment, such as returning home or entering foster care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- completed under the supervision of a QMHP (additional information can be found in 89 Ill. Adm. Code 140.453) and include the following. 

• Provide direct supervision and support to youth within the residential treatment environment.
• Build positive, therapeutic relationships with youth and engage them in treatment and daily activities.
• Implement treatment plans, behavior intervention strategies, and therapeutic programming.
• Facilitate individual and group skill-building activities.
• Promote positive behavior and model safe, respectful, and prosocial interactions.
• Ensure the physical and emotional safety of youth at all times.
• Assist youth with daily living skills, personal care needs, hygiene, recreation, and community activities.
• Maintain timely, accurate documentation in accordance with agency, Medicaid, and regulatory requirements.
• Participate in treatment team meetings, case reviews, admissions, and discharge planning.
• Transport youth to appointments, educational activities, and community-based services as needed.
• Complete all required training, including Therapeutic Crisis Intervention (TCI), trauma-informed care, and agency compliance training.
• Utilize approved de-escalation and crisis intervention techniques when necessary.
• Report suspected abuse or neglect in accordance with mandated reporting requirements.
• Perform additional duties as assigned.

 Please note that the Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties, and skills required.   

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be at least 21 years of age and demonstrate skills in the field of services to adults or children, the ability to work within agency structure and accept supervision, and the ability to collaborate constructively with residents and other providers. The employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE REQUIRED/PREFERRED: 

Degree/Field Required: High School Diploma or GED equivalent

Additional Fields of Knowledge Important for the Role: 

• Behavioral health treatment services 
• Child and adolescent development 
• Trauma-informed care 
• Residential treatment programming 
• Documentation and recordkeeping

Experience Required:

• Must meet Illinois Administrative Code requirements for a Rehabilitative Services Associate. 
• Previous experience working with youth, behavioral health services, residential treatment, education, or human services is preferred.

Licenses/Certifications Required: 

• Must qualify as a Rehabilitative Services Associate under Illinois Administrative Code requirements.
• Ability to successfully complete Therapeutic Crisis Intervention (TCI) training and demonstrate approved intervention techniques.

SKILLS REQUIRED: 

Manager-Specific: N/A

Basic: Strong written and verbal communication skills, accurate documentation abilities, active listening skills, and the ability to follow treatment plans and program expectations.

Social: Ability to establish positive relationships with youth, collaborate with treatment team members, maintain professional boundaries, and provide compassionate support.

Problem Solving/Decision-Making: Ability to assess situations, respond appropriately to behavioral concerns, utilize de-escalation strategies, and exercise sound judgment in a residential treatment setting.

Proficient Computer Skills In: Microsoft Office Suite and electronic documentation/database systems.

Expert Computer Skills In: N/A

Resource Management: Ability to manage time effectively, prioritize responsibilities, and maintain required documentation.

Technical: Ability to implement treatment interventions, maintain records, and participate in therapeutic and rehabilitative programming.

Trauma-Informed: Demonstrates a commitment to trauma-informed care principles and applies those principles consistently when supporting youth and collaborating with team members. 

VEHICLE RELATED REQUIREMENTS: 

Access to reliable transportation: Required.

Access to a reliable automobile: Required. 

Proof of continued auto insurance: Required.

Valid driver’s license: Required.

Additional license requirements: N/A

DRUG-FREE WORK ENVIRONMENT: 

Caritas Family Solutions is dedicated to maintaining a safe, healthy, and productive environment for our clients and employees. As part of this, a strict drug-free workplace policy is maintained.