Insurance Restoration Project Manager Jobs in Virginia

EMERGENCY SERVICES PROJECT MANAGER
Rainbow Restoration of Chesapeake | Portsmouth, VA
Hampton Roads - Chesapeake, Portsmouth, Suffolk, Virginia Beach
Full-Time | In-Person
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Are you the person who owns the job - or the one who hands it back?
We are not looking for someone to fill a seat. We are looking for someone who takes a water-damaged, mold-affected, or boarded-up property and does not stop until it is documented, dried, cleared, billed, and the customer is taken care of - without being chased, prompted, or managed every step of the way.
If that describes how you already operate - or how you have always wanted to work but have not had the structure to do it - keep reading.
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WHO WE ARE
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Rainbow Restoration of Chesapeake is a growing emergency services and restoration company serving Hampton Roads. We are part of the Neighborly family of home services brands - national systems, local accountability. We do not offer a job. We offer a career with structure, clear expectations, and room to advance for the right person.
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YOUR PERFORMANCE OBJECTIVES
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These are the outcomes you will be measured against. Achieve these and you keep the job - and you advance.
- Scope packages submitted within 24 hours of every inspection - complete enough that the estimator can write a full estimate without calling you
- All project communication owned directly: customer, adjuster, property manager, and subcontractors - you do not delegate relationships
- Water mitigation and mold jobs billed timely after equipment pull and clearance receipt; board-up billed same day as job completion
- Documented adjuster contact at every drying threshold and authorization trigger - minimum every 48 hours on active insurance jobs
- Customer educated and communicated with throughout the entire mitigation process
- GP targets hit by job type; your number is known before the production meeting, not at it
- Every water job with mold indicators flagged, documented, and a mold scope conversation initiated - you do not wait to be told
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DAY TO DAY
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- Inspect water, mold, and board-up losses; build complete scope packages within 24 hours
- Own all adjuster communication: authorizations, drying updates, and supplement submissions
- Call every customer within 4 hours of inspection with findings, next steps, and your direct contact
- Run mold jobs from protocol kick-off through IH coordination and clearance
- Release board-up billing packets on-site the same day the job is complete
- Brief and develop the lead tech - written feedback on documentation quality weekly
- All job management systems and production dashboards current before end of every shift
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WHO THRIVES HERE
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We are open to three types of candidates:
PROVEN - You have managed water, mold, and board-up losses, owned adjuster relationships, and have a track record you can point to.
EMERGING - You have field restoration experience and early success but have not yet carried a full PM load. You learn fast and want the structure to level up.
POTENTIAL - You may not have the title yet, but you have the attitude, work ethic, and instincts. You are the lead tech ready for the next step.
Non-negotiable at every level: ownership mentality, detail discipline, GP awareness, communication ownership, composure under pressure, and openness to direct accountability.
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QUALIFICATIONS
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- 2+ years in water mitigation, mold remediation, or restoration project management (customer-facing and documentation responsibility, not just field labor) preferred
- Direct adjuster relationship management experience: authorizations, supplements, drying approvals
- IICRC WRT preferred at hire; ASD and AMRT preferred
- Job management software, moisture documentation tools, Microsoft 365; Xactimate at review level
- Valid Virginia driver's license, clean record; ability to pass background and drug screening
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WHAT WE OFFER
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- Base salary commensurate with experience; range discussed at interview
- Performance bonus tied to GP targets, billing cycle time, and documentation quality
- Health, vision, and dental insurance
- Paid time off, paid holidays, and 401(k)
- Company vehicle or vehicle allowance
- Paid IICRC certification path
- Structured 30/60/90-day onboarding plan - clear expectations from Day 1
- Advancement path as the company grows
- Monday-Friday; after-hours emergency required
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OUR HIRING PROCESS (2-3 weeks from application to offer)
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Step 1: Apply here - answer all qualifying questions in full
Step 2: Resume review
Step 3: Phone Conversation #1 - process overview and confirmation
Step 4: Pre-hiring assessment
Step 5: Positive Intelligence assessment
Step 6: Essay questions - 3 to 5 questions submitted within 48 hours
Step 7: Phone Conversation #2 - schedule recorded 30-minute video interview
Step 8: Face-to-face group interview and company tour (2-3 finalists)
Step 9: Paid working interview (4-8 hours) + lunch or coffee debrief
Step 10: Written offer letter
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We will not settle for someone who almost fits. We will wait for the right person.
Apply now. Answer every question.