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Insurance Payment Processor Jobs in Rockford, IL

Mercyhealth

Financial Resource Specialist

Rockford, IL · On-site

$18.65 - $27.97/hr

... insurance resources. * Establishes payment plans with patients and follows up on broken payment arrangements when appropriate. * Researches patient accounts, processes refunds, and pay in full ...

Community Health Systems Inc

Billing Specialist

Beloit, WI · On-site

$18.75 - $25.50/hr

... processed. * Post payments in accordance with EOB's received from insurance carriers. * Assists providers with coding procedures to ensure correct billing. * Researches all information needed to ...

Acrisure

Billing Support Specialist

Janesville, WI · On-site

$19 - $25.50/hr

... of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more. In the ... Respond to inbound and outbound customer inquiries related to billing and payments * Process ...

SASid, Inc.

Billing Support Specialist

Janesville, WI · On-site

$17.25 - $23.25/hr

... of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more. In the ... Respond to inbound and outbound customer inquiries related to billing and payments * Process ...

FurstStaffing

Commercial Lines Agent

Rockford, IL · On-site

$70K/yr

Informs and educates clients about policy coverage, changes, exclusion, and insurance coverage ... Processes incoming requests, responding promptly and appropriately. * Verifies accuracy of all ...

MasTec Inc

Payroll Specialist

Rockford, IL · On-site

$28 - $30/hr

... wage payments, processing a weekly payroll, filing tax reports, completing union reporting ... Voluntary life insurance, accident, critical illness, hospital indemnity coverage * Emergency ...

MasTec Inc

Payroll Specialist

Rockford, IL · On-site

$28 - $30/hr

... wage payments, processing a weekly payroll, filing tax reports, completing union reporting ... Voluntary life insurance, accident, critical illness, hospital indemnity coverage * Emergency ...

MasTec Inc

Payroll Specialist

Rockford, IL · On-site

$28 - $30/hr

... wage payments, processing a weekly payroll, filing tax reports, completing union reporting ... Voluntary life insurance, accident, critical illness, hospital indemnity coverage * Emergency ...

MasTec Inc

Payroll Specialist

Rockford, IL · On-site

$28 - $30/hr

... wage payments, processing a weekly payroll, filing tax reports, completing union reporting ... Voluntary life insurance, accident, critical illness, hospital indemnity coverage * Emergency ...

MasTec Inc

Payroll Specialist

Rockford, IL · On-site

$28 - $30/hr

... wage payments, processing a weekly payroll, filing tax reports, completing union reporting ... Voluntary life insurance, accident, critical illness, hospital indemnity coverage * Emergency ...

MasTec Inc

Payroll Specialist

Rockford, IL · On-site

$28 - $30/hr

... wage payments, processing a weekly payroll, filing tax reports, completing union reporting ... Voluntary life insurance, accident, critical illness, hospital indemnity coverage * Emergency ...

MasTec Inc

Payroll Specialist

Rockford, IL · On-site

$28 - $30/hr

... wage payments, processing a weekly payroll, filing tax reports, completing union reporting ... Voluntary life insurance, accident, critical illness, hospital indemnity coverage * Emergency ...

MasTec Inc

Payroll Specialist

Rockford, IL · On-site

$28 - $30/hr

... wage payments, processing a weekly payroll, filing tax reports, completing union reporting ... Voluntary life insurance, accident, critical illness, hospital indemnity coverage * Emergency ...

MasTec Inc

Payroll Specialist

Rockford, IL · On-site

$28 - $30/hr

... wage payments, processing a weekly payroll, filing tax reports, completing union reporting ... Voluntary life insurance, accident, critical illness, hospital indemnity coverage * Emergency ...

MasTec Inc

Payroll Specialist

Rockford, IL · On-site

$28 - $30/hr

... wage payments, processing a weekly payroll, filing tax reports, completing union reporting ... Voluntary life insurance, accident, critical illness, hospital indemnity coverage * Emergency ...

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All JobsInsurance Payment Processor JobsInsurance Payment Processor Jobs in Rockford, IL

Insurance Payment Processor information

See Rockford, IL salary details

$10

$18

$26

How much do insurance payment processor jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for insurance payment processor in Rockford, IL is $18.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.71 per hour, depending on experience, location, and employer.

How to become an insurance payment processor?

To become an insurance payment processor, candidates typically need a high school diploma or equivalent, strong attention to detail, and familiarity with billing software and insurance claim processes. Some employers may prefer candidates with experience in healthcare administration or accounting, and certifications such as Certified Billing and Coding Specialist (CBCS) can enhance job prospects.

What is the difference between Insurance Payment Processor vs Insurance Claims Adjuster?

AspectInsurance Payment ProcessorInsurance Claims Adjuster
CredentialsBasic insurance or payment processing certificationsState licensing, adjuster certifications
Work EnvironmentOffice, call centers, online platformsOn-site inspections, fieldwork, office
Employer & IndustryInsurance companies, third-party payment firmsInsurance carriers, independent agencies
Primary FocusProcessing payments, verifying billing infoAssessing claims, determining coverage & payouts

While both roles operate within the insurance industry, Insurance Payment Processors focus on handling payments and billing, whereas Insurance Claims Adjusters evaluate claims to determine coverage and settlement amounts. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What does an insurance payment processor do?

An Insurance Payment Processor is responsible for handling, verifying, and processing payments related to insurance claims or premiums. They review payment information, ensure that transactions are accurate, and update records accordingly. Their work helps ensure that policyholders and providers receive payments on time and that financial records are properly maintained. They may also communicate with clients, insurance agents, and financial institutions to resolve payment issues.

What are the key skills and qualifications needed to thrive as an insurance payment processor, and why are they important?

To thrive as an Insurance Payment Processor, you need strong mathematical skills, attention to detail, and a solid understanding of insurance billing and claims processes, often supported by a high school diploma or equivalent. Familiarity with claims management software, accounting systems, and electronic payment platforms is typically required. Excellent organizational abilities, problem-solving skills, and clear communication help individuals excel in this role. These skills and qualities ensure accurate payment processing, minimize errors, and support efficient financial operations within insurance organizations.

What are some common challenges faced by insurance payment processors, and how can they be managed?

Insurance Payment Processors often encounter challenges such as handling high volumes of transactions, resolving discrepancies between payments and claims, and keeping up with frequently changing billing codes and regulations. Maintaining strong attention to detail and effective time management can help manage these demands. Additionally, collaborating closely with billing specialists and insurance representatives is crucial for resolving issues quickly and ensuring smooth workflow within the team.
What job categories do people searching Insurance Payment Processor jobs in Rockford, IL look for? The top searched job categories for Insurance Payment Processor jobs in Rockford, IL are:
What cities near Rockford, IL are hiring for Insurance Payment Processor jobs? Cities near Rockford, IL with the most Insurance Payment Processor job openings:
Insurance Payment Processor jobs near you
Infographic showing various Insurance Payment Processor job openings in Rockford, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,452 per year, or $18 per hour.

Financial Resource Specialist

Mercyhealth

Rockford, IL • On-site

$18.65 - $27.97/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 11 days ago

Mercy Health rating

6.9

Company rating: 6.9 out of 10

Based on 384 frontline employees who took The Breakroom Quiz

452nd of 887 rated healthcare providers

Job description

OVERVIEW
Help patients understand and manage their healthcare bills by reviewing accounts, explaining insurance coverage, setting up payment plans, and connecting patients with financial assistance resources. This role works closely with patients, insurance companies, and healthcare teams to resolve billing concerns, ensure accurate payments, and provide excellent customer service in a fast-paced environment.
Schedule: 40-hours per week
Location: Javon Bea Hospital, Rockford, IL
Pay Range: $18.65 - $27.97
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Follows and administers all Mercyhealth financial policies and guidelines. In-depth knowledge of collection laws, an understanding of statement cycles, and the bad debt process.
  • Maintains a thorough knowledge base of the registration and cash drawer process.
  • Follows all necessary frontline workflows in regard to payment posting, cash drawer balancing and adheres to all cash compliance policies.
  • Researches and performs audits on patient accounts to determine where balances are due, from third party payers or patient responsibility.
  • Meets with patients in person or via telephone to counsel patients/customers on billing concerns, account balances, services costs/estimates, and various insurance resources.
  • Establishes payment plans with patients and follows up on broken payment arrangements when appropriate.
  • Researches patient accounts, processes refunds, and pay in full discounts.
  • Communicates with physicians, patient care staff and hospital/clinic reception regarding out of network insurance status, medical urgency, and other patient billing/ insurance issues.
  • Thorough understanding of how to identify if charges are correct.
  • In depth understanding of what information is available to assist in the process, such as the medical record, chart view, MPI, billing, and coding reviews as appropriate
  • Navigates the billing system and review patient accounts for accuracy.
  • Initiates appropriate follow-up with patients, billing department, coding department, and insurance companies to ensure payment for services.
  • Familiar with managed care contract reimbursement rates.
  • Understands terminology associated with contracts as well as familiar with terminology and calculations used on a payment voucher and patient's explanation of benefits.
  • Understands Governmental and Commercial insurance reimbursement rates.
  • Maintains an extensive knowledge base of programs offered through the government, the insurance marketplace, Care Credit, foundation grants, and other financial resource options.
  • Assists patients in obtaining copay and drug replacement assistance for services provided.
  • Screens patients in need and provides assistance with completion of the charity care application process.
  • Screens self-pay patients for presumptive eligibility for Medicaid and performs necessary follow-up to ensure coverage is in place.
  • Initiates appropriate follow-up with patients, insurance companies or billing department to ensure payment for services.
  • Completes insurance eligibility, benefit verification and pre-certifications as required.
  • Monitors patient work queues and resolve outstanding balance issues.
  • Contacts patients with self-pay balances to collect payment, set payment arrangements, or provide assistance with financial resources.
  • Responds to patient inquiries via in person, mail, phone, and/or email.
  • Sends stat requests to appropriate department and with the partner as needed to resolve patient issues/questions.
  • Responds to third party and patient requests on credit balances and initiates refund process in the event monies are due back to the payer or patient.
  • Acts as a liaison between the patient, payors, and Mercyhealth partners.
  • Meets Patient Access department guidelines for daily patient contact, collection goals, and department benchmarks.
  • Follows documentation standards on all patient encounters on appropriate patient account/claim utilizing notes. Ensures account is updated to accurately reflect the current status.
  • Performs high level service recovery to resolve patient concerns. Manages complaints and grievances and follows through until resolution is in place.
  • Researches denied claims through review of system/account/process to reconcile information. Manages access to multiple insurance websites to assist patients will billing, claim, and denial concerns.
  • Uses good judgments in highly emotional and demanding situations.
  • Reacts to frequent changes in duties and volume of work.
  • Manages multiple tasks with ease and efficiency.
  • Works independently with minimal supervision and be result oriented.
  • Effective interpersonal skills, including the ability to promote teamwork.
  • Ensures a high level of customer satisfaction including employees, patients, visitors, physicians, and external stakeholders.
  • Provide training and mentoring.
  • Participates in educational programs to meet mandatory requirements and identified needs with regard to position and personal growth.
  • Performs other duties as assigned.

EDUCATION AND/OR EXPERIENCE
Graduate of high school preferred
Two years customer service and/or collections experience.
Knowledge of reimbursement practices for commercial and government payers preferred.
Medical terminology preferred.
CERTIFICATION/LICENSURE
N/A
OTHER SKILLS AND ABILITIES
Excellent oral and written communication skills/organizational skills.
Strong problem-solving skills.
Knowledge of various health care systems and databases desirable.
Knowledge of general computer applications (word, excel, outlook, etc.)
Ability to multitask and prioritize tasks accordingly
Ability to handle challenging conversations professionally
Language Skills
Ability to read and interpret documents such as emails, insurance documents, guidelines, instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak and communicate effectively with customers and other partners. Ability to speak Spanish desirable.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret basic graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skill
To perform this job successfully, an individual should have knowledge of general computer applications. Database software, payor sites for claims and authorization statuses, and eligibility software, and Microsoft Office Suite (primarily Word and Excel). Must be able to multitask and toggle between screens, document in different systems timely, thoroughly, and efficiently.
LEVEL OF SUPERVISION
Some independent judgment is required, but alternatives are limited by standard practices or procedures.
SUPERVISES
There are no supervisor responsibilities for this position.
PAY RANGE:
$18.65 - $27.97
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and a comprehensive benefits package including:
  • Medical, Dental, Vision
  • Life & Disability Insurance
  • FSA/HSA Options
  • Generous, accruing paid time off
  • Paid Parental and caregiver leave
  • Career advancement and educational opportunities
  • Tuition and certification reimbursement
  • Certification Reimbursement
  • Well-being Programs
  • Employee Discounts
  • On-Demand Pay
  • Financial Education
  • Annual recognition/awards events
  • Partner appreciation days
  • Family entertainment/attractions discount
  • Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
  • #1 in the nation on AARP's Best Employers for Workers Over 50
  • One of Working Mother magazine's 100 Best Companies for Working Mothers
  • A Top 50 Company and Top 10 Nonprofit for Executive Women

What Mercy Health employees say

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About Mercyhealth

Sourced by ZipRecruiter

At Mercyhealth, we don’t simply hire people – instead, we empower talented, dedicated health care professionals to provide the highest quality patient care possible with a passion for making lives better. As an integrated health care provider, we provide exceptional, coordinated health care. The organization consists of seven hospitals, 85+ clinics, and more than 7,500 employee-partners to serve patients in 15 counties throughout northern Illinois and southern Wisconsin. We hope you’ll consider becoming the newest member of the Mercyhealth family and join our passion for making lives better!

Industry

Hospitals, fitness and sports centers and health care and social assistance

Company size

10,000+ Employees

Headquarters location

Janesville, WI, US

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