Insurance Operations Intern Jobs in Pennsylvania

Description:

The Policy & Document Management Intern will assist with the migration, review, formatting, and organization of over 500 organizational policies and related documents into a new policy management platform.

The Intern will work closely with the Corporate Compliance & Risk Officer and Executive Assistant to the COO to help streamline policy workflows, improve document consistency, and support implementation activities leading up to the organization-wide transition deadline.

This position is ideal for a student or emerging professional interested in healthcare administration, compliance, business operations, document management, or project coordination.

Contributions:

Policy & Document Management

• Review and organize existing organizational policies, procedures, and related documents.
• Convert documents into standardized templates and formatting requirements as needed.
• Export and convert documents into editable formats to support future revisions and workflow integration.
• Assist with uploading and organizing documents within the new policy management platform.
• Maintain accurate version control and file naming conventions across all documents.
• Identify formatting inconsistencies, missing information, or duplicate documents and escalate concerns appropriately.
• Support quality assurance reviews to ensure policies are complete, readable, and properly categorized.

Workflow & Implementation Support

• Assist in documenting and testing policy review and approval workflows within the new platform.
• Participate in weekly implementation meetings with the software vendor and internal project leads.
• Take meeting notes and track action items related to implementation progress.

Workflow & Implementation Support (continued)

• Help coordinate updates and communication between departments regarding policy revisions and submission needs.
• Support the Policy Committee process by organizing documentation and preparing materials for review.

Administrative & Project Support

• Track project progress using spreadsheets or project management tools.
• Assist with data entry, reporting, and document inventory management.
• Maintain confidentiality of organizational and operational information.
• Perform additional administrative or project-related duties as assigned.

Exceptional Benefits:

Minimum of 30 hours worked, and employees enjoy a comprehensive benefits package:

• Health (UPMC), Dental and Vision Insurances (1st of the month following 60 days from start date)
• Healthcare Flexible Spending Account (HSA)
• Dependent Care Flexible Spending Account
• 403b – Traditional and Roth with Company Match
• Tuition Reimbursement (for core positions)
• Competitive PTO Plan
• 8 Paid Holidays
• Incentive in lieu of Medical coverage

Requirements:

• Currently pursuing or recently completed an associate’s or bachelor’s degree in Business Administration, Healthcare Administration, Communications, Public Administration, Information Management, or a related field preferred.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating with cross-functional teams.
• Experience with document formatting, administrative support, or project coordination preferred but not required.

Preferred Skills

• Familiarity with document management systems or workflow platforms.
• Experience editing or formatting professional documents.
• Interest in healthcare compliance, operations, or organizational governance.
• Ability to identify process improvement opportunities.

Learning Opportunities

The intern will gain hands-on experience in:

• Large-scale operational project implementation.
• Policy governance and compliance processes.
• Healthcare administration and organizational operations
• Workflow development and process improvement
• Professional communication and cross-functional collaboration
• Vendor implementation coordination

APPLY TODAY to make a lasting impact!
Visit https://www.verland.org/ to learn more about what makes Verland expectational!

Verland is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.