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Insurance Operations Associate Jobs in Des Moines, IA

Berkley

SIU Manager

Urbandale, IA · On-site

This position requires a deep understanding of commercial and personal insurance operations ... Associate in Claims (AIC). Education Requirement • Bachelor's degree in Criminal Justice ...

W. R. Berkley

SIU Manager

Urbandale, IA · On-site

This position requires a deep understanding of commercial and personal insurance operations ... Associate in Claims (AIC). Education Requirement • Bachelor's degree in Criminal Justice ...

Berkley

SIU Manager

Urbandale, IA

This position requires a deep understanding of commercial and personal insurance operations ... CPCU), Associate in Claims (AIC). Education Requirement Bachelor's degree in Criminal Justice ...

Berkley

SIU Manager

Urbandale, IA · On-site

This position requires a deep understanding of commercial and personal insurance operations ... Associate in Claims (AIC). Education Requirement • Bachelor's degree in Criminal Justice ...

SYNERGY HomeCare

Operations Manager

Urbandale, IA

$47K - $55K/yr

Liability Insurance, Workers' Compensation coverage, and unemployment insurance * Expense ... Associates degree - Bachelor's degree strongly preferred * Skills - Knowledge of healthcare ...

U.S. Navy

OPERATIONS SPECIALIST

Des Moines, IA · On-site

Free health insurance * Free housing * A retirement plan * Paid training * College credit EDUCATION ... College credit hours toward a bachelor's or associate degree through the American Council on ...

NVA

Hospital Operations Manager

Clive, IA · On-site

Health Insurance Benefits * Free Mental Health Benefit Options * 401k with Match * Competitive PTO ... At National Veterinary Associates, we want to make sure your experience connecting with us is ...

Genesis Health Clubs

Operations Manager

Des Moines, IA · On-site

$36K/yr

Dental insurance * Employee discounts * Health insurance * Paid time off Position: Operations ... Ability to communicate with guests and other associates, including reading, writing and speaking ...

TJX Companies

Part-Time Cleaning Associate

Ames, IA

$13.25 - $13.75/hr

Responsibilities include the operation of the scrubber and buffer, dust mopping, damp mopping ... HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid ...

TJX Companies

Part-Time Cleaning Associate

Ames, IA · On-site

$13.25 - $13.75/hr

Responsibilities include the operation of the scrubber and buffer, dust mopping, damp mopping ... HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid ...

Tjx

Part-Time Cleaning Associate

Ames, IA · On-site

$13.25 - $13.75/hr

Responsibilities include the operation of the scrubber and buffer, dust mopping, damp mopping ... HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid ...

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All JobsInsurance Operations Associate JobsInsurance Operations Associate Jobs in Des Moines, IA

Insurance Operations Associate information

See Des Moines, IA salary details

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How much do insurance operations associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for insurance operations associate in Des Moines, IA is $25.61, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $29.57 per hour, depending on experience, location, and employer.

What are some common challenges faced by insurance operations associates, and how can they be managed effectively?

Insurance Operations Associates often handle high volumes of policy documentation, client data, and compliance checks, which can be challenging during peak renewal or claims periods. Staying organized, utilizing workflow management tools, and maintaining clear communication with underwriters and agents are key to managing these demands. Familiarity with insurance software and an eye for detail help prevent errors and ensure smooth processing. Proactive collaboration within the operations team and ongoing professional development can also make it easier to adapt to changing industry regulations and processes.

What does an insurance operations associate do?

An Insurance Operations Associate supports the day-to-day administrative and operational tasks within an insurance company. Their responsibilities often include processing policy applications, handling customer inquiries, maintaining records, and ensuring compliance with industry regulations. They work closely with underwriters, agents, and clients to facilitate smooth insurance transactions. This role is key in ensuring the efficiency and accuracy of insurance operations, contributing to overall customer satisfaction and effective risk management.

What is the difference between Insurance Operations Associate vs Insurance Underwriter?

AspectInsurance Operations AssociateInsurance Underwriter
CredentialsTypically requires a high school diploma or associate degree; certifications like CPCU or AINS are a plusBachelor's degree in finance, business, or related field; professional certifications like CPCU are common
Work EnvironmentOffice setting, supporting claims, policy administration, and customer serviceOffice setting, assessing risk, reviewing applications, and determining policy terms
Employer & Industry UsageUsed across insurance companies for operational support rolesUsed in underwriting departments to evaluate and approve policies
Comparison Search IntentHigh overlap in job functions and industry context

The Insurance Operations Associate focuses on supporting daily insurance processes, customer service, and policy administration, while the Insurance Underwriter evaluates risks and determines policy terms. Both roles are essential in the insurance industry but differ in responsibilities and required expertise.

What are the key skills and qualifications needed to thrive as an insurance operations associate?

To thrive as an Insurance Operations Associate, you need strong analytical abilities, attention to detail, and a foundation in insurance principles, often supported by a bachelor's degree in business or a related field. Familiarity with insurance management systems, workflow software like Guidewire or Duck Creek, and proficiency in Microsoft Office are typically required. Excellent organizational skills, communication, and problem-solving abilities help you collaborate effectively and manage multiple tasks. These competencies are essential for ensuring smooth insurance operations, minimizing errors, and supporting regulatory compliance.

Is an insurance operations associate a good job?

An insurance operations associate typically handles administrative tasks, policy processing, and customer service within insurance companies. The role offers opportunities for skill development in insurance policies, data management, and communication, often with standard working hours and potential for career advancement in the insurance industry.
What are the most commonly searched types of Insurance Operations jobs in Des Moines, IA? The most popular types of Insurance Operations jobs in Des Moines, IA are:
What are popular job titles related to Insurance Operations Associate jobs in Des Moines, IA? For Insurance Operations Associate jobs in Des Moines, IA, the most frequently searched job titles are:
What job categories do people searching Insurance Operations Associate jobs in Des Moines, IA look for? The top searched job categories for Insurance Operations Associate jobs in Des Moines, IA are:
Insurance Operations Associate jobs near you

SIU Manager

Berkley

Urbandale, IA • On-site

Other

Re-posted 20 days ago

Job description

Company Details
"Our Company provides a state of predictability which allows brokers and agents to act with confidence."
Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States.
Along the way, we've been listed on the New York Stock Exchange, become a Fortune 500 Company, joined the S&P 500, and seen our gross written premiums exceed $10 billion.
Today the Berkley brand comprises more than 50 businesses worldwide and is divided into two segments: Insurance and Reinsurance and Monoline Excess.
The Company is an equal employment opportunity employer.
Responsibilities
The SIU Manager is responsible for assisting with leading our anti-fraud efforts to include both commercial and personal lines of business. This role is critical in safeguarding the integrity of our claims process, mitigating financial losses, and ensuring compliance with regulatory mandates.
The SIU Manager will be responsible for overseeing a team of investigators and support specialists, managing complex and high-exposure investigations, and assisting with investigative tools to support the enterprise anti-fraud efforts. This position requires a deep understanding of commercial and personal insurance operations, investigative techniques, and regulatory frameworks.
Key Functions/Duties of Position:
Leadership & Strategy
  • Lead, mentor, and manage a team of SIU investigators and support specialists, ensuring high performance, professional development, and adherence to best practices.
  • Execute a strategic vision for fraud detection and prevention across all lines of business.
  • Establish and monitor key performance indicators (KPIs) to measure the effectiveness of the SIU program.
  • Collaborate with senior leadership to align SIU goals with broader organizational objectives.

Investigative Oversight
  • Oversee the intake, triage, and assignment of suspected fraudulent claims, ensuring timely and thorough investigations.
  • Direct the investigation of complex, high-value, or sensitive cases involving potential fraud, collusion, staged losses, or organized crime.
  • Ensure investigative activities are conducted in accordance with legal standards, company policies, and industry best practices.
  • Review and approve investigative reports, summaries, and referrals to law enforcement or regulatory bodies.

Quality Assurance & Compliance
  • Manage and implement a comprehensive quality assurance program to evaluate the accuracy, completeness, and compliance of SIU investigations.
  • Conduct regular audits of investigative files to ensure adherence to internal protocols, regulatory requirements, and industry standards.
  • Provide feedback and coaching to investigators based on audit findings to drive continuous improvement.
  • Monitor trends in investigative performance and develop targeted training or process enhancements as needed.
  • Ensure timely and accurate reporting to state fraud bureaus, the NICB, and other regulatory entities.

Compliance & Reporting
  • Ensure compliance with all applicable state and federal regulations, including mandatory fraud reporting requirements.
  • Maintain accurate and timely documentation of all investigative activities in the case management system.
  • Prepare and submit regulatory reports, internal dashboards, and executive summaries as required to SIU Leadership.
  • Serve as a primary liaison with state fraud bureaus, the National Insurance Crime Bureau (NICB), and other external agencies.

Collaboration & Training
  • Partner with claims, underwriting, legal, and risk management teams to identify fraud trends and vulnerabilities.
  • Provide training and guidance to claims staff on fraud indicators, red flags, and referral procedures.
  • Represent the company at industry conferences, fraud task forces, and professional associations.

Technology & Innovation
  • Leverage data analytics, predictive modeling, and fraud detection software to enhance investigative capabilities.
  • Evaluate and implement new tools and technologies to improve SIU efficiency and effectiveness.

Qualifications
Qualifications:
• Minimum of 7-10 years of experience in insurance fraud investigations, with minimum of 3 years in a supervisory or managerial role.
• Extensive knowledge of commercial and personal insurance products and claims processes.
• Completion of one or more of the following designations: Fraud Claims Law Specialist (FCLS), Certified Insurance Fraud Investigator (CIFI), Certified Fraud Examiner (CFE), Chartered Property Casualty Underwriter (CPCU), Associate in Claims (AIC).
Education Requirement
• Bachelor's degree in Criminal Justice, Insurance, Business Administration, or a related field.
Additional Requirements
Location and Travel:
• Primary location Urbandale, IA.
• Additional locations: High Point, NC; Irving, TX; Florida; Atlanta, GA; Glen Allen, VA; Chesterfield, MO; Scottsdale, AZ; Pennsylvania.
• Travel: Occasional travel is required (up to 20%).
Sponsorship Details
Sponsorship not Offered for this Role

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