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Insurance Operations Associate Jobs in Akron, OH

Embrace Pet Insurance

Claims Adjuster - Associate

Akron, OH · On-site +1

$17 - $23/hr

We believe pet insurance is more than a financial product and build solutions to simplify the pet ... Collaboration and teamwork are essential components of this role, ensuring smooth operations across ...

U.S. Navy

OPERATIONS SPECIALIST

Cleveland, OH · On-site

Free health insurance * Free housing * A retirement plan * Paid training * College credit EDUCATION ... College credit hours toward a bachelor's or associate degree through the American Council on ...

WW&R

Supervisor Operations

Independence, OH · On-site

$53K - $60K/yr

Associate's degree from college or technical school or an equivalent combination of education ... Insurance and more. You can review our benefits at www.weltman.com/careers for more information.

eth

Operations Administrator

Lyndhurst, OH · On-site

$22 - $25/hr

We believe our associates are our greatest brand ambassadors, and we value talent, entrepreneurial ... Insurance, Short and Long-Term Disability, Business Travel Accident Life Insurance, Flexible ...

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All JobsInsurance Operations Associate JobsInsurance Operations Associate Jobs in Akron, OH

Insurance Operations Associate information

See Akron, OH salary details

$10

$25

$51

How much do insurance operations associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for insurance operations associate in Akron, OH is $25.11, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $28.99 per hour, depending on experience, location, and employer.

What are some common challenges faced by Insurance Operations Associates, and how can they be managed effectively?

Insurance Operations Associates often handle high volumes of policy documentation, client data, and compliance checks, which can be challenging during peak renewal or claims periods. Staying organized, utilizing workflow management tools, and maintaining clear communication with underwriters and agents are key to managing these demands. Familiarity with insurance software and an eye for detail help prevent errors and ensure smooth processing. Proactive collaboration within the operations team and ongoing professional development can also make it easier to adapt to changing industry regulations and processes.

What does an Insurance Operations Associate do?

An Insurance Operations Associate supports the day-to-day administrative and operational tasks within an insurance company. Their responsibilities often include processing policy applications, handling customer inquiries, maintaining records, and ensuring compliance with industry regulations. They work closely with underwriters, agents, and clients to facilitate smooth insurance transactions. This role is key in ensuring the efficiency and accuracy of insurance operations, contributing to overall customer satisfaction and effective risk management.

What is the difference between Insurance Operations Associate vs Insurance Underwriter?

AspectInsurance Operations AssociateInsurance Underwriter
CredentialsTypically requires a high school diploma or associate degree; certifications like CPCU or AINS are a plusBachelor's degree in finance, business, or related field; professional certifications like CPCU are common
Work EnvironmentOffice setting, supporting claims, policy administration, and customer serviceOffice setting, assessing risk, reviewing applications, and determining policy terms
Employer & Industry UsageUsed across insurance companies for operational support rolesUsed in underwriting departments to evaluate and approve policies
Comparison Search IntentHigh overlap in job functions and industry context

The Insurance Operations Associate focuses on supporting daily insurance processes, customer service, and policy administration, while the Insurance Underwriter evaluates risks and determines policy terms. Both roles are essential in the insurance industry but differ in responsibilities and required expertise.

What are the key skills and qualifications needed to thrive as an Insurance Operations Associate, and why are they important?

To thrive as an Insurance Operations Associate, you need strong analytical abilities, attention to detail, and a foundation in insurance principles, often supported by a bachelor's degree in business or a related field. Familiarity with insurance management systems, workflow software like Guidewire or Duck Creek, and proficiency in Microsoft Office are typically required. Excellent organizational skills, communication, and problem-solving abilities help you collaborate effectively and manage multiple tasks. These competencies are essential for ensuring smooth insurance operations, minimizing errors, and supporting regulatory compliance.
What are the most commonly searched types of Insurance Operations jobs in Akron, OH? The most popular types of Insurance Operations jobs in Akron, OH are:
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What job categories do people searching Insurance Operations Associate jobs in Akron, OH look for? The top searched job categories for Insurance Operations Associate jobs in Akron, OH are:
What cities near Akron, OH are hiring for Insurance Operations Associate jobs? Cities near Akron, OH with the most Insurance Operations Associate job openings:
Insurance Operations Associate jobs near you
Infographic showing various Insurance Operations Associate job openings in Akron, OH as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 22% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,224 per year, or $25.1 per hour.
Customer Relations Coordinator/Sr Customer Relations Coordinator

Customer Relations Coordinator/Sr Customer Relations Coordinator

AIPSO

Mayfield Heights, OH

$54K - $86K/yr

Full-time

Posted 7 days ago

Job description


AIPSO is a management organization and service provider for various insurance industry groups responsible for administering the residual market. We are a national organization that serves local customer needs. Centralization and standardization are key to many AIPSO services because of the inherent economies of scale and other efficiencies.  However, our organization is based on customer focus and recognizes the need for flexibility in serving customer groups with diverse interests.
Essential Duties & Responsibilities
  • Coordinate the development of written communication for inquiries from insured’s, regulators or other sources.
  • Communicate with internal departments to gather the needed information for investigation.
  • Investigate and retrieve information to develop a response, working with subject matter experts (Underwriting, Claims, Billing, Legal & Compliance Services).
  • Analyze data and provide recommendations and solutions based on the investigation's findings, following guidance and procedures to recommend best course of action.
  • Discuss issues with complainants, investigators, insureds and producers as needed.
  • Draft well written and thoughtful responses to all inquiries while ensuring timeliness of inquiry responses.
  • Maintain and monitor systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the organization's complaint handling procedure.
  • Additional responsibilities such as monitoring weather moratoriums and event recoveries as needed.

Specifications/Qualifications
Education:
A college degree is preferred: Associate degree (AA/AS) or equivalent from a two-year college or technical school or a Bachelor’s degree (BA/BS) from a four-year college or university.  Additional appropriate experience will be considered in lieu of a degree. 
Experience:
Three or more years’ related experience (communication, insurance operations, formal writing).  Experience resolving a wide range of customer inquiries and problems and handling escalated customer complaints.  Experience dealing directly with internal and external customers. 
Skills/
Knowledge:
  • Proficient in the use of Microsoft Office productivity tools (e.g. Outlook, Word, Excel, CRM) to manage work.
  • Knowledge of insurance underwriting (commercial preferred).
  • Aptitude for problem solving and the ability to make both team-based and independent decisions; including ability to analyze complex issues, find the root cause of the problem, and consider a wide range of alternatives before acting.
  • Demonstrate strong verbal and written communication skills, including ability to effectively present information and respond to questions from groups or individuals.
  • Ability to multi-task and demonstrate flexibility while maintaining attention to detail.
  • Demonstrate excellent organizational and customer service skills as well as strong interpersonal and negotiation skills.
  • Ability to work independently and interact professionally and effectively in a team environment.

Salary Range: $54,400 - $86,800/$65,000 - $103,800 Annual.  Actual salary for this position will be determined by a number of factors, including the scope, complexity, and location of the role as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; internal equity and other conditions of employment.
AIPSO is an equal opportunity employer.  To this end, all employment related decisions are made on a non-discriminatory basis and in full compliance with federal, state, and local laws prohibiting discrimination in employment.
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About AIPSO

Sourced by ZipRecruiter

Industry

Insurance services

Company size

201 - 500 Employees

Headquarters location

Johnston, RI, US

Year founded

1972

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