Insurance Operations Associate Jobs in Akron, OH

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/)

National Interstate is looking for a Senior Product Analyst to join their team. This individual will either work hybrid from the Richfield, OH office 4days per week or work fully remote from the USA ,if not local to the office.

National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

• Leads the development of innovative products and solutions to drive premium volume growth and maintain the competitiveness and profitability of the product portfolio.
• Leads comprehensive market research to identify trends, opportunities, and competitive landscape.
• Collaborates with underwriting, actuarial, and claims teams to design innovative insurance solutions and develop product specifications, pricing strategies, and policy language.
• Analyzes and interprets market data and customer feedback to identify opportunities for product enhancements and improvements and new product development.
• Develops and oversees the execution of strategic product roadmaps to align with business objectives, incorporating detailed SWOT analyses to assess product viability and strategic positioning.
• Drives the development and revision of product offerings, including rate adjustments, underwriting guidelines, and operational procedures.
• Partners closely with marketing, business development, and insurance operations teams to ensure successful product launches and ongoing product support.
• Leads the development and delivery of training programs regarding new products and product changes to internal teams and external agents.
• Stays updated on industry trends, regulatory updates, and market shifts to ensure the product strategy remains forward-thinking and competitive.
• May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
• Performs other duties as assigned. 

Job Requirements

Education: Bachelor’s Degree in Business, Economics, Statistics, or a related field.

Prefer: Experience with Commercial Auto Product, Rating, Drafting Policy Forms & ISO experience

Experience: Generally, a minimum of 13 years of related underwriting or product experience. Completion of or continuing progress toward a professional designation preferred, including Associate in Underwriting (AU), Chartered Property Casualty Underwriter (CPCU), Certified Insurance Counselor (CIC), Program in General Insurance (INS), Associate of Risk Management (ARM), Certified Licensing Professional (CLP) or other applicable designations. Scope of Job/Qualifications: Advanced technical knowledge of insurance products and lines of business. Demonstrates expert knowledge and understanding of industry laws and regulations. Expert-level proficiency in interpreting competitive data and industry trends. Advanced analytical skills with the ability to use data to inform decisions. Demonstrated decision-making ability and customer-centric mindset. Demonstrates excellent communication and relationship building skills. Viewed as a senior resource on the Product team. Provides technical advice and support to lower-level positions. Position may require occasional travel.

Company:

NIIC National Interstate Insurance Company

Salary Range:

$100,000.00 -$110,000.00

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.