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Insurance Investigator Jobs in Remote, OR (NOW HIRING)

MyFlorida

INVESTIGATION SPECIALIST I - 72002731

OR · Remote

$37K/yr

State Group Insurance coverage options, including health, life, dental, vision, and other ... investigation, which will include a check of the criminal history records of the FBI. Male ...

PacifiCorp

Labor Relations Specialist

Roseburg, OR

This position is also responsible for leading workplace investigations as needed. The Specialist ... Life insurance Additional voluntary benefits, including pet insurance Tuition Assistance Mass ...

CommonSpirit Health

Financial Counselor

Roseburg, OR · On-site

$18.25 - $23.75/hr

Every day, you will estimate patient liability, secure payments, and investigate all potential coverage sources--including private insurance, Workers' Compensation, and government programs--while ...

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All JobsInsurance Investigator JobsInsurance Investigator Jobs in Remote, OR

Insurance Investigator information

See Remote, OR salary details

$13

$25

$38

How much do insurance investigator jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for insurance investigator in Remote, OR is $25.74, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $31.68 per hour, depending on experience, location, and employer.

What do insurance investigators do?

An insurance investigator works for an insurance company looking into insurance claims, usually when the claim may be fraudulent. As an insurance claims investigator, you gather information from the insurance adjuster, law enforcement, witnesses, and the claimant. You also make investigative inquiries to determine if the claim is valid or fraudulent. Your job is to document all evidence and present the case to your employer so that the insurance company is protected from false claims.

What are the key skills and qualifications needed to thrive as an insurance investigator, and why are they important?

To thrive as an Insurance Investigator, you need strong analytical skills, attention to detail, and a background in criminal justice, law, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, database research tools, and surveillance equipment is typically required. Excellent communication, critical thinking, and integrity are crucial soft skills for interviewing witnesses and writing clear, objective reports. These abilities ensure accurate fraud detection, effective investigations, and compliance with legal standards in the insurance industry.

What are some of the common challenges faced by insurance investigators, and how can they be managed effectively?

Insurance Investigators often encounter challenges such as dealing with uncooperative claimants, navigating complex regulations, and managing a heavy caseload. Building strong communication and interpersonal skills can help when interviewing witnesses or claimants. Staying organized and up-to-date with the latest industry regulations ensures compliance and efficiency. Collaborating closely with claims adjusters, law enforcement, and legal teams also helps in resolving complex cases and maintaining workflow balance.

What is the difference between Insurance Investigator vs Claims Adjuster?

AspectInsurance InvestigatorClaims Adjuster
Required CredentialsLicenses, sometimes certifications in investigation or insuranceLicenses, certifications in claims handling or insurance
Work EnvironmentField investigations, interviews, surveillanceOffice-based, claims assessment, site visits
Employer & Industry UsageInsurance companies, private investigation firmsInsurance companies, third-party administrators
Common Search & ComparisonYesNo

Insurance Investigators focus on uncovering fraud and verifying claims through investigations, often working in the field. Claims Adjusters evaluate and settle insurance claims, primarily working in offices or on-site. While both roles require insurance knowledge and sometimes similar certifications, their daily tasks and work environments differ significantly.

What do you need to be an insurance investigator?

To become an insurance investigator, candidates typically need a high school diploma or equivalent, with some roles preferring or requiring a college degree in criminal justice, law enforcement, or a related field. Prior experience in law enforcement, claims adjusting, or related investigative work is often beneficial, along with strong analytical skills and knowledge of insurance policies. Licensing or certification may be required depending on the state or employer.
More about Insurance Investigator jobs

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For Insurance Investigator jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Insurance Investigator jobs in Remote, OR look for?

The top searched job categories for Insurance Investigator jobs in Remote, OR are:

What cities near Remote, OR are hiring for Insurance Investigator jobs?

Cities near Remote, OR with the most Insurance Investigator job openings:

Insurance Investigator jobs near you
Infographic showing various Insurance Investigator job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 70% Physical, 1% Hybrid, and 29% Remote job distribution, with an average salary of $53,549 per year, or $25.7 per hour.

Insurance Claims Specialist

Columbia Banking System, Inc.

Roseburg, OR • On-site

$19 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Key responsibilities

  • Communicates effectively with customers and internal departments regarding insurance claims and related issues.

  • Troubleshoots, analyzes, and remedies insurance issues, ensuring timely and efficient resolution within established guidelines.

  • Manages and updates account information, maintains accurate insurance documentation, and tracks active claims to ensure completion.

Job description

Established in 1975, Financial Pacific Leasing, Inc. (a subsidiary of Columbia Bank), is a direct provider of small-ticket commercial equipment leases. FinPac originates business through partnering with vendors, third party originators and lessors nationwide. For over 50 years, these partners have relied on Financial Pacific to provide them with innovative financing solutions for their customers.

About the Role:

The Insurance Claims Specialist is responsible for communicating effectively and professionally while handling incoming calls and written communication from/to customers. Troubleshoots, analyzes, and remedies internal and external insurance issues in a timely and efficient manner and within established guidelines. Uses knowledge of company systems such as InfoLease and Artiva, and performs tasks accurately, to the benefit of the company and our customers. Manages company risk by ensuring current and accurate insurance documents are received, properly documented and filed accordingly. Area specialist regarding insurance claim issues. Maintains strong communication with management regarding any situations that could impact the company.

  • Uses Artiva, InfoLease and Salesforce to consistently notate and update account information.

  • Acts effectively as a liaison between various internal departments and external companies regarding insurance claims.

  • Answers questions for internal employees regarding insurance claims related questions.

  • Assists other personnel and customers regarding insurance related issues, including:

    • Outside Insurance Claims

    • Asset swaps resulting from insurance claims

    • Providing current insurance status on accounts

  • Increase knowledge base through cross training in Customer Service

  • Keeps management informed of any significant high-risk situation(s)

  • Provides highest level of customer experience to all lessees, vendors, brokers and staff.

  • Maintains confidentiality of all company information.

  • Demonstrates compliance in assigned job function and applies to designated job responsibilities.

  • Takes personal initiative following all policies and procedures, Bank Secrecy Act, compliance regulations, and completes all required and job-specific training. Raises and/or addresses compliance issues for evaluation, investigation and resolution.

  • Develops and maintains positive relationships with all Financial Pacific Leasing managers and staff.

  • Regular and predictable attendance and punctuality.

  • Tracks all active lender placed and outside claims to ensure they are completed in a timely manner.

  • Provides payoffs, guarantee of titles, and contract documents for insurance claims as requested.

  • Provides direction and posting instructions for incoming insurance checks.

  • Assists customers via the insurance claims phone queue, explaining to customers their options and clarifying the insurance claim process.

  • Requests the release of titles adhering to the guarantee of title letter we provide to the insurance company.

  • Draft addendums and make changes in our systems to account for equipment replacements due to insurance claims.

  • May perform other duties as assigned.

About You:

  • 2 years of customer service or call center experience in a high-volume, multi-channel environment

  • 1+ year of experience handling issue resolution, troubleshooting, and escalations within defined SLAs/policies

  • Experience in equipment, consumer, or commercial leasing operations (buyouts, assumptions, assignments, etc.) is a plus

  • High school diploma or equivalent required

  • Strong verbal and written communication skills

  • Active listener with a customer-first mindset

  • Demonstrated empathy, patience, and professionalism in customer interactions

  • Strong problem-solving and critical thinking skills

  • Ability to de-escalate challenging situations confidently

  • Highly organized with strong attention to detail

  • Effective time management and ability to multitask in a fast-paced environment

  • Positive attitude with a strong sense of ownership and initiative

The pay range for this role is $19.00 to $24.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

3455 South 344th Way Suite 300 Federal Way WA 98001

Our Benefits:


We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.


Our Commitment to Diversity:


Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com.


To Staffing and Recruiting Agencies:


Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

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