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Insurance Customer Service Representative Jobs in Springfield, MO

Resource Label Group

Customer Service Representative

Nixa, MO · On-site

$14.25 - $19.25/hr

The Customer Service Representative will play a crucial role in supporting the sales cycle by facilitating customer orders for products via order entry and basic account servicing. The ideal ...

Romanoff

CSR - Flooring (SPRINGFIELD, MO)

Ozark, MO · On-site

$14.25 - $19.50/hr

JOB SUMMARY The Customer Service Representative is responsible for creating and maintaining a ... Must have a valid driver's license, reliable transportation, and possess vehicle insurance. * High ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Springfield, MO

Insurance Customer Service Representative information

See Springfield, MO salary details

$22.2K

$41.3K

$62.2K

How much do insurance customer service representative jobs pay per year?

As of Jul 15, 2026, the average yearly pay for insurance customer service representative in Springfield, MO is $41,278.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,100.00 and $46,900.00 per year, depending on experience, location, and employer.

What does a Customer Service Representative do in insurance?

An insurance Customer Service Representative assists clients by answering questions about policies, processing claims, and providing information on coverage options. They often use computer systems to manage customer accounts and must have good communication and problem-solving skills. The role typically involves working in an office environment and may require knowledge of insurance policies and customer service software.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically senior or specialized positions such as captive agents working for large insurance companies or independent agents with a high volume of high-value policies. These roles often require extensive experience, strong sales skills, and sometimes advanced certifications, with top earners earning six-figure incomes through commissions and bonuses.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is the highest paying customer service job?

Among customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries, often exceeding $70,000 annually. In industries like finance, technology, and healthcare, customer service professionals with advanced skills or certifications can earn higher wages, especially in leadership or specialized positions.

How much does a 215 license make?

An Insurance Customer Service Representative with a 215 license in Florida typically earns between $35,000 and $50,000 annually, depending on experience and location. Licensing allows representatives to sell specific insurance products, which can impact earning potential and job responsibilities.
What are the most commonly searched types of Insurance Customer Service Representative jobs in Springfield, MO? The most popular types of Insurance Customer Service Representative jobs in Springfield, MO are:
What are popular job titles related to Insurance Customer Service Representative jobs in Springfield, MO? For Insurance Customer Service Representative jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative jobs in Springfield, MO look for? The top searched job categories for Insurance Customer Service Representative jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Insurance Customer Service Representative jobs? Cities near Springfield, MO with the most Insurance Customer Service Representative job openings:
Insurance Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Regal Plastic

Springfield, MO • On-site

$16 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Build your career, not just your resume.
For more than 70 years, Regal Plastic has been a trusted leader in distributing and fabricating plastic products that power industries across the U.S. Now we’re looking for a Customer Service Representative who’s ready to grow with us and be the face of our Springfield branch.
This isn’t a high-turnover call center job. You’ll be building relationships with long-standing business customers, supporting sales teams, and learning a niche industry that offers room to advance.

What You’ll Do 

  • Support existing business accounts with quotes, bids, and order follow-ups.
  • Answer and resolve customer calls and emails with accuracy and speed.
  • Enter orders and track shipments to ensure on-time delivery.
  • Partner with sales and management to identify new opportunities.
  • Be the customer’s voice inside our company.

Hours are standard business hours, 8 a.m. to 4:30 p.m., Monday - Friday.

What We Offer

  • Starting pay $16.00 - $20.00 / hour DOE
  • Full benefits: Medical, Dental, Vision, Life, LTD, 401(k) w/ match
  • Paid time off and paid holidays
  • Paid training in the plastics industry—technical knowledge included

What We’re Looking For

  • Excellent communicator with strong problem-solving skills.
  • Organized multitasker who thrives in a fast-paced office/warehouse support role.
  • Positive, team-focused attitude.
  • High school diploma (or equivalent).
Ready to grow with Regal Plastic?
Apply today and take the first step toward a career with stability, growth, and impact.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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