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Insurance Customer Service Representative Jobs in Springfield, MO

OMB Bank

Customer Service Representative

Springfield, MO ยท On-site

$13.75 - $18.50/hr

Description: Customer Service Representative - Full-Time Job Summary The Customer Service ... Full and partially paid insurance plans : life w/AD&D, disability, medical, and dental * Cost ...

U-Haul

Customer Service Representative

Springfield, MO

$14.50 - $19.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Springfield, MO ยท On-site

$14.50 - $19.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

Citizens Memorial

Customer Service Representative

Bolivar, MO

$15.25 - $20.75/hr

Citizens Memorial Hospital (CMH) in Bolivar, MO is hiring a Customer Service Representative to join ... Answers patient account questions about insurance claims and/or EOB on a hospital or physician bill ...

Citizens Memorial

Customer Service Representative

Bolivar, MO ยท On-site

$15.25 - $20.75/hr

Citizens Memorial Hospital (CMH) in Bolivar, MO is hiring a Customer Service Representative to join ... Answers patient account questions about insurance claims and/or EOB on a hospital or physician bill ...

OMB Bank

Customer Service Representative - PT

Springfield, MO ยท On-site

$13.75 - $18.50/hr

Description: Customer Service Representative - Part-Time Job Summary The Customer Service ... PTO, Military, Bereavement, and Jury Duty ยท Full and partially paid insurance plans : life w/ AD&D ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Springfield, MO

Insurance Customer Service Representative information

See Springfield, MO salary details

$22.2K

$41.3K

$62.2K

How much do insurance customer service representative jobs pay per year?

As of Jul 15, 2026, the average yearly pay for insurance customer service representative in Springfield, MO is $41,278.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,100.00 and $46,900.00 per year, depending on experience, location, and employer.

What does a Customer Service Representative do in insurance?

An insurance Customer Service Representative assists clients by answering questions about policies, processing claims, and providing information on coverage options. They often use computer systems to manage customer accounts and must have good communication and problem-solving skills. The role typically involves working in an office environment and may require knowledge of insurance policies and customer service software.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically senior or specialized positions such as captive agents working for large insurance companies or independent agents with a high volume of high-value policies. These roles often require extensive experience, strong sales skills, and sometimes advanced certifications, with top earners earning six-figure incomes through commissions and bonuses.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is the highest paying customer service job?

Among customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries, often exceeding $70,000 annually. In industries like finance, technology, and healthcare, customer service professionals with advanced skills or certifications can earn higher wages, especially in leadership or specialized positions.

How much does a 215 license make?

An Insurance Customer Service Representative with a 215 license in Florida typically earns between $35,000 and $50,000 annually, depending on experience and location. Licensing allows representatives to sell specific insurance products, which can impact earning potential and job responsibilities.
What are the most commonly searched types of Insurance Customer Service Representative jobs in Springfield, MO? The most popular types of Insurance Customer Service Representative jobs in Springfield, MO are:
What are popular job titles related to Insurance Customer Service Representative jobs in Springfield, MO? For Insurance Customer Service Representative jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative jobs in Springfield, MO look for? The top searched job categories for Insurance Customer Service Representative jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Insurance Customer Service Representative jobs? Cities near Springfield, MO with the most Insurance Customer Service Representative job openings:
Insurance Customer Service Representative jobs near you

CSR - Customer Service Representative

White Plumbing

Springfield, MO

$13 - $18/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 7 days ago

Job description

White Plumbing, Heating & Air, a trusted name in the plumbing industry, proudly serves clients throughout Springfield, MO. Our focus is on professional excellence and continuous growth, and we're looking for a dynamic person who also holds these values. Join our office as a full-time CSR - Customer Service Representative and take the next big step in your career!

Depending on experience, you earn a competitive wage of $13.00 - $18.00/hour. You also enjoy incredible benefits, such as:

  • Paid medical, Dental, and Life Insurance
  • Paid vacation
  • Paid holidays
  • A 401(k) retirement plan
  • Supplemental insurance
  • Relocation assistance is available and will be discussed during the interview process.

Sounds great, right? Keep reading to learn more about this rewarding position!


DAY IN THE LIFE

You normally work from 8:00 am - 5:00 pm, Monday - Friday.

As a CSR - Customer Service Representative, you ensure seamless communication between our customers and our service team. With an upbeat and friendly attitude, you answer incoming phone calls, schedule appointments, efficiently dispatch field crews, and respond to our customers' questions and concerns. You also manage social media platforms to promote our online presence and facilitate positive customer interactions. Your ability to effectively communicate information contributes to smooth workdays at our office!


REQUIREMENTS

  • High school diploma or equivalent
  • 1+ year of customer service representative experience
  • Proficiency with computers and Microsoft Office applications
  • Self-motivated attitude and a customer-oriented mindset
  • Excellent verbal and written communication skills
  • Ability to work collaboratively in a team environment
  • Ability to perform the physical requirements of the job, including using a computer, sitting for extended periods, and moving objects weighing up to 25 lbs.
  • 1+ year of experience with Service Titan, preferred

Customer service experience would be a plus! Experience with ServiceTitan software would also be preferred.

Are you eager to learn more and willing to take direction? Can you multi-task and keep up in a fast-paced environment? Do you want to build a rewarding career with a reputable service company? If YES, we want you as our CSR - Customer Service Representative!


ABOUT US

Since 1989, we have been a trusted company specializing in plumbing and gas work for new construction projects, with a notable focus on multi-family apartments. Recently, in June 2020, we established a service department catering to both residential and commercial systems. Our mission revolves around providing top-notch solutions and quality work while ensuring our clients' trust through our skilled and well-equipped employees. Our down-to-earth, small-business atmosphere is upheld by a team of expertly trained professionals who genuinely care about their colleagues and families. We prioritize creating a fun and supportive work environment, and in recognition of our employees' hard work, we offer excellent wages, benefits, and perks.


MAKE YOUR MOVE!

Our office needs you as our CSR - Customer Service Representative! If you think you're the right fit for this role, fill out our quick initial application today. We're excited to hear from you!


Candidates must successfully pass a background check, and we also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.

Apply