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Insurance Customer Service Representative Csr Jobs in Calgary, AB

The RPM Groups

Be Seen First

Customer Relations Representative

Calgary, AB · On-site

CA$1.2K/wk

The Entry Level CSR Rep should enjoy interaction with the consumers, communicating products and services. What do we offer? * Weekly paid commissions avgb$1200/week This is a COMMISSION ONLY position

Gehc

Field Service Representative

Calgary, AB · Remote

The FSR acts as the primary GEHC Services representative to the customer, resolving advanced service repair needs of designated equipment and enhancing customer satisfaction through Service ...

Gehc

Field Service Representative

Calgary, AB · On-site

The FSR acts as the primary GEHC Services representative to the customer, resolving advanced service repair needs of designated equipment and enhancing customer satisfaction through Service ...

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All JobsInsurance Customer Service Representative Csr JobsInsurance Customer Service Representative Csr Jobs in Calgary, AB

Insurance Customer Service Representative Csr information

What is an insurance customer service representative CSR?

Insurance Customer Service Representatives (CSRs) are professionals who assist clients by answering questions, processing policy changes, handling claims, and resolving issues related to insurance policies. They act as a primary point of contact between the insurance company and its customers, ensuring that clients understand their coverage and receive timely support. CSRs also help with billing inquiries, provide quotes, and maintain accurate records. Their goal is to deliver excellent service and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as an insurance customer service representative CSR?

To thrive as an Insurance Customer Service Representative (CSR), you need a solid understanding of insurance products, policy processing, and customer service principles, typically supported by a high school diploma or equivalent and sometimes an insurance license. Familiarity with customer relationship management (CRM) software, policy administration systems, and telecommunication tools is important. Outstanding communication, problem-solving, and patience are crucial soft skills for building trust and resolving client issues efficiently. These abilities are vital for ensuring customer satisfaction, policy compliance, and the smooth operation of insurance services.

What are some common challenges faced by insurance customer service representatives CSR, and how can they be managed effectively?

Insurance CSRs often handle high call volumes and complex customer inquiries, which can be challenging when balancing accuracy and efficiency. Navigating policy details and resolving claims-related concerns require strong attention to detail and patience. Effective time management, ongoing product training, and clear communication with both clients and internal teams can help manage these challenges. Many organizations offer mentorship and support systems to help CSRs build skills and reduce stress, fostering a supportive work environment.

What is the difference between Insurance Customer Service Representative Csr vs Insurance Claims Specialist?

AspectInsurance Customer Service Representative CsrInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; certifications like CPCU or CIC can be beneficialHigh school diploma; certifications such as CPCU or AIC are common
Work EnvironmentOffice settings, call centers, or remote workOffice-based, often in claims departments or specialized teams
Job FocusAssisting customers with policy inquiries, billing, and coverage questionsProcessing and investigating insurance claims, determining coverage and payouts
Employer & Industry UsageInsurance companies, brokers, and agenciesInsurance companies, especially claims departments

While both roles involve working within the insurance industry and require similar certifications, the Insurance Customer Service Representative Csr primarily handles customer inquiries and policy support, whereas the Insurance Claims Specialist focuses on processing and investigating claims. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative Csr jobs in Calgary, AB?

For Insurance Customer Service Representative Csr jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative Csr jobs in Calgary, AB look for?

The top searched job categories for Insurance Customer Service Representative Csr jobs in Calgary, AB are:

Insurance Customer Service Representative Csr jobs near you
Infographic showing various Insurance Customer Service Representative Csr job openings in Calgary, AB as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Representative (Work from Home)

AlgaeCal

Calgary, AB • Hybrid

CA$55K/yr

Full-time

Posted 7 days ago

Key responsibilities

  • Act as a knowledge base for customers' inquiries regarding products and bone health.

  • Support customers through various communication channels, including email and phone, by actively listening and providing information.

  • Process customer orders and returns, update customer interaction records, and manage customer accounts.

Job description

Career with a heart! If you like helping people, and you want to feel supported in your work -- this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They've just had bad news about their bones - and they're scared they might break at any moment. But after talking with YOU, their fear will melt away.

We call our Customer Care Representatives - Bone Health Consultants - and a typical day might include:

  • Acting as a knowledge base for customers' inquiries with respect to our products and their bone health
  • Actively listening to customers and providing them with everything they need to make an informed decision about AlgaeCal.
  • Supporting our customers through a variety of mediums (email, phone).
  • Processing orders and returns for customers.
  • Helping customers understand the results of their DEXA bone scans.
  • Updating the records of customer interactions, processing customer accounts, and filing documents. So yes, you'll need to enjoy administrative tasks to thrive in this role.
  • But most importantly, setting our customers up for MAXIMUM SUCCESS

This opportunity is tailor-made for you if:

You've got a solid customer service background. You are passionate about natural health. You are an expert at building a rapport with customers and devoted to helping people find that aha moment - where they go from despair to hope. You're organized. You're humble. You think critically and creatively. You love to support and inspire others. You don't just accept feedback - you WANT feedback, because you're hungry to be better than you were yesterday. You're also a brilliant multi-tasker who can effortlessly shift between a variety of priorities.

So if you want to work with some of the nicest people you'll ever meet. And you want to feel good about making a difference in the world -- all while learning about natural health and working in a well organized and supportive workplace -- send us your resume. And BTW... some of our senior executives started out in this role -- so if you've got the talent, there's no telling where this job might take you :)

To best service our clients, our Customer Success Centre is open 7 days per week until 5pm PST. Work schedules consist of five consecutive days and will be tailored to meet the business's needs.  That said, we want to make your new role as conducive to your life and so your schedule will rarely change, however successful applicants must be flexible to work the needed fixed schedule.  

  • Example shift rotation: Sunday to Thursday or Tuesday to Saturday.
  • This role requires availability for one weekend day.

You'll also enjoy the following benefits:

  • $55,000 starting salary with the opportunity to increase rapidly as training targets are met.
  • A generous healthcare package
  • Monthly team events and activities
  • Flexible Stat Holidays with the option to bank days for later use
  • Remote team building opportunities (Coffee Chats!)
  • Supported professional development and continued learning through training and coaching.

And above all, you'll join a team that you'll never want to leave. Culture is everything to us. Yes, we work extremely hard to change as many people's lives as possible. But we know how to have fun and reward ourselves too.

You should know this...

AlgaeCal is a hyper-growth company, which means that the role is always evolving as the company grows. We are not a typical 'transactional' thinking company. We are a heart-based company where people come first. In order to be successful here, you will need to have this mindset, work smart, hard, and embrace everything that is offered.

If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. This is an essential part of your application. We need to make sure you're a good fit for our happy team - that's why we'll be paying close attention to your carefully written cover letter.

Applications submitted without a resume and cover letter will be unsuccessful.

Please, read carefully:

1. Write a cover letter addressing:

  • Why you're the best Customer Service Representative for this role. Give quantifiable examples of related achievements.
  • Describe why you fit perfectly with our values. Read them here: http://shorturl.at/lptFT
  • What's the toughest challenge you've ever overcome in your life? How did you overcome it?
  • What do you do for fun?

2. Explain what you're doing now for a job:

  • If you don't have one, explain why.
  • If you have one, explain why you're looking elsewhere.

3. Upload your cover letter and resume:

  • Ensure that your cover letter and resume are saved and sent as one file.

Click the "Apply Now" button on this page and upload your (1) cover letter (2) resume.

*Important* AlgaeCal isn't a boring run-of-the-mill company. So some of the questions in your online application might feel out of the ordinary. These questions are an essential part of your application. We need to make sure you're a good fit for our happy team - that's why we'll be paying close attention to your answers.

For more information about us, please visit our website.

Apply