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Insurance Customer Service Representative Csr Jobs in Calgary, AB

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Insurance Customer Service Representative Csr information

What is an insurance customer service representative CSR?

Insurance Customer Service Representatives (CSRs) are professionals who assist clients by answering questions, processing policy changes, handling claims, and resolving issues related to insurance policies. They act as a primary point of contact between the insurance company and its customers, ensuring that clients understand their coverage and receive timely support. CSRs also help with billing inquiries, provide quotes, and maintain accurate records. Their goal is to deliver excellent service and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as an insurance customer service representative CSR?

To thrive as an Insurance Customer Service Representative (CSR), you need a solid understanding of insurance products, policy processing, and customer service principles, typically supported by a high school diploma or equivalent and sometimes an insurance license. Familiarity with customer relationship management (CRM) software, policy administration systems, and telecommunication tools is important. Outstanding communication, problem-solving, and patience are crucial soft skills for building trust and resolving client issues efficiently. These abilities are vital for ensuring customer satisfaction, policy compliance, and the smooth operation of insurance services.

What are some common challenges faced by insurance customer service representatives CSR, and how can they be managed effectively?

Insurance CSRs often handle high call volumes and complex customer inquiries, which can be challenging when balancing accuracy and efficiency. Navigating policy details and resolving claims-related concerns require strong attention to detail and patience. Effective time management, ongoing product training, and clear communication with both clients and internal teams can help manage these challenges. Many organizations offer mentorship and support systems to help CSRs build skills and reduce stress, fostering a supportive work environment.

What is the difference between Insurance Customer Service Representative Csr vs Insurance Claims Specialist?

AspectInsurance Customer Service Representative CsrInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; certifications like CPCU or CIC can be beneficialHigh school diploma; certifications such as CPCU or AIC are common
Work EnvironmentOffice settings, call centers, or remote workOffice-based, often in claims departments or specialized teams
Job FocusAssisting customers with policy inquiries, billing, and coverage questionsProcessing and investigating insurance claims, determining coverage and payouts
Employer & Industry UsageInsurance companies, brokers, and agenciesInsurance companies, especially claims departments

While both roles involve working within the insurance industry and require similar certifications, the Insurance Customer Service Representative Csr primarily handles customer inquiries and policy support, whereas the Insurance Claims Specialist focuses on processing and investigating claims. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative Csr jobs in Calgary, AB?

For Insurance Customer Service Representative Csr jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative Csr jobs in Calgary, AB look for?

The top searched job categories for Insurance Customer Service Representative Csr jobs in Calgary, AB are:

Insurance Customer Service Representative Csr jobs near you
Infographic showing various Insurance Customer Service Representative Csr job openings in Calgary, AB as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Representative

The Hertz Corporation

Calgary, AB • On-site

CA$17.50/hr

Full-time

Re-posted 29 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

142nd of 178 rated vehicle equipment hire

Job description

We are looking for a full time Customer Service and Sales Associate with a passion to drive customer satisfaction through providing outstanding service. If this is you and you're ready for your next destination then you have cruised to the right spot!


Hertz offers a Competitive Compensation package! You have the potential to earn a bonus incentive which averages an additional $7.96 per hour in addition to your hourly pay!

Wage: $17.50 per hour


Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

  • Up to 40% off the base rate of any standard Hertz rental
  • Discounted Travel and Food
  • Career Growth with hands-on learning

Essential Requirements
The Customer Service Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receive world class customer service and sales support.


Qualifications:
Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires strong multitasking. The ability to upsell and overcome customer objections. Display a high level of ownership, accountability, and initiative. 
 

Apply today and shift your career into drive for tomorrow!

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

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