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Insurance Customer Advocate Jobs (NOW HIRING)

Safelite Group

Customer Advocate

Anchorage, AK · On-site

$22.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

Safelite Group

Customer Advocate

Scottsdale, AZ · On-site

$20/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

Safelite Group, Inc.

Customer Advocate

Charlotte, NC · On-site

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

Axiologic Solutions

Customer Advocate

Washington, DC · On-site

$135K - $155K/yr

Work as a customer advocate to guide external customers through processes and procedures to capture ... Depending on position and eligibility, benefits may include medical, dental, and vision insurance ...

Safelite Group, Inc.

Customer Advocate

Arvada, CO · On-site

$19/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

Safelite Group

Customer Advocate

Falmouth, MA · On-site

$22.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

Safelite Group, Inc.

Customer Advocate

Wood Dale, IL · On-site

$21.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

Safelite Group, Inc.

Customer Advocate

Warwick, RI · On-site

$21.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

Safelite Group

Customer Advocate

Berwyn, IL · On-site

$21.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

Safelite Group

Customer Advocate

Warwick, RI · On-site

$21.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

Safelite Group

Customer Advocate

Mandeville, LA · On-site

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

Safelite Group, Inc.

Customer Advocate

Mandeville, LA · On-site

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

Safelite Group

Customer Advocate

Palm Harbor, FL · On-site

$19/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

Safelite Group

Customer Advocate

Charlotte, NC · On-site

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

Safelite Group, Inc.

Customer Advocate

Sarasota, FL · On-site

$20/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

Safelite Group, Inc.

Customer Advocate

Burlington, IA · On-site

$18.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

Safelite Group, Inc.

Customer Advocate

Decatur, IL · On-site

$19.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

Safelite Group

Customer Advocate

Redmond, OR · On-site

$19.75/hr

The Customer Advocate in Redmond, OR, is one of Safelite's first impressions with our customers ... including insurance verification, additional parts and missing information. * Breeze through ...

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Insurance Customer Advocate information

See salary details

$14

$21

$47

How much do insurance customer advocate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for insurance customer advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What does an insurance customer advocate do?

An Insurance Customer Advocate acts as a liaison between insurance companies and policyholders to ensure customers' needs and concerns are addressed. Their responsibilities typically include answering questions about policies, assisting with claims, resolving complaints, and educating clients about coverage options. They help customers navigate complex insurance processes, providing support and guidance throughout. By representing the interests of the customer, Insurance Customer Advocates strive to improve the overall customer experience and satisfaction with their insurance provider.

What are the key skills and qualifications needed to thrive as an insurance customer advocate, and why are they important?

To thrive as an Insurance Customer Advocate, strong knowledge of insurance products, policy procedures, and problem-solving abilities are essential, often supported by a high school diploma or relevant certifications. Familiarity with customer relationship management (CRM) software, call center systems, and insurance documentation platforms is typically required. Exceptional communication, active listening, and empathy enable effective conflict resolution and customer satisfaction. These skills and qualities ensure accurate guidance, trust-building, and efficient service in a customer-focused insurance environment.

How does an insurance customer advocate typically collaborate with other departments to resolve customer issues?

Insurance Customer Advocates frequently work alongside claims adjusters, underwriters, and policy service teams to address customer inquiries and resolve complex issues. This collaboration ensures that customers receive accurate information and timely solutions, especially when handling claims or policy changes. Advocates often act as a liaison, relaying customer concerns to the appropriate department and following up to ensure resolutions meet both company standards and customer expectations. Effective communication and teamwork are essential in this role, as advocates must balance customer satisfaction with internal policies and procedures.

What is the difference between Insurance Customer Advocate vs Insurance Claims Specialist?

AspectInsurance Customer AdvocateInsurance Claims Specialist
CredentialsCustomer service experience, insurance knowledge, possibly certifications like CPCU or CICClaims processing experience, insurance knowledge, certifications like CPCU or CIC
Work EnvironmentCustomer support centers, insurance officesClaims departments, insurance companies, adjuster offices
Employer & Industry UsageInsurance companies, brokerages, customer service firmsInsurance carriers, claims departments, adjuster firms
Search & Comparison IntentCustomer advocacy, policy support, complaint resolutionClaims processing, claim investigation, settlement

The main difference is that Insurance Customer Advocates focus on supporting policyholders, resolving issues, and advocating for customer needs, while Insurance Claims Specialists handle the processing and investigation of insurance claims. Both roles require insurance knowledge and customer service skills but serve different stages of the insurance process.

What cities are hiring for Insurance Customer Advocate jobs?

Cities with the most Insurance Customer Advocate job openings:

What states have the most Insurance Customer Advocate jobs?

States with the most job openings for Insurance Customer Advocate jobs include:

What are popular job titles related to Insurance Customer Advocate jobs?

For Insurance Customer Advocate jobs, the most frequently searched job titles are:

Infographic showing various Insurance Customer Advocate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.

Customer Advocate

Anchorage, AK • On-site

Safelite Group
Retail • 10K+ employees
Learn more about Safelite Groupexternal

$22.75/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 21 days ago

Safelite rating

6.6

Company rating: 6.6 out of 10

Based on 246 frontline employees who took The Breakroom Quiz

Job description

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You'll Get

  • Competitive weekly base pay starting at $22.75/hour.

  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

  • Up to $5,250 annually in tuition reimbursement.

  • Paid training and all the tools and resources you'll need to be successful.

  • View all our health, wealth and life offerings at www.safelitebenefits.com.

What You'll Do

  • Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.

  • Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.

  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.

  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.

  • Review orders from the national contact center and manage dealer part orders and special accounts.

  • All other duties as assigned.

What You'll Need

  • High School Diploma/GED/Equivalent required.

  • Experience: 1-3 years telephone operations or business administration experience required.

  • Ability to provide world class customer service in a changing, fast-paced operation.

  • Present a professional appearance and wear personal protective equipment.

  • Ability to travel up to 10%.

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