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Insurance Customer Advocate Jobs (NOW HIRING)

AO Globe Life

Insurance Customer Advocate

Minneapolis, MN · On-site +1

$90K - $119K/yr

AO Globe Life is hiring Insurance Customer Advocates to work remotely with clients and help them understand available life, accident, and supplemental health insurance options. This is more than a ...

Ail

Insurance Customer Advocate

Minneapolis, MN · On-site

AO Globe Life is hiring Insurance Customer Advocates to work remotely with clients and help them understand available life, accident, and supplemental health insurance options. This is more than a ...

AO Globe Life

Insurance Customer Advocate

AO Globe Life is hiring Insurance Customer Advocates to work remotely with clients and help them understand available life, accident, and supplemental health insurance options. This is more than a ...

Customer Service

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Servicing - Customer Advocate

Clarkston, MI · On-site

$16 - $22.85/hr

Company-paid life insurance * 401(k) with employer matching * Paid time off and paid holidays ... Indeed Search Keywords Mortgage Customer Advocate * Mortgage Collections * Mortgage Servicing

Customer Service

Be Seen First

Servicing - Customer Advocate

Clarkston, MI · On-site

$16 - $22.85/hr

Company-paid life insurance * 401(k) with employer matching * Paid time off and paid holidays ... Indeed Search Keywords Mortgage Customer Advocate * Mortgage Collections * Mortgage Servicing

Vision Ford-Lincoln

Customer Advocate

Wahpeton, ND · On-site

$20 - $22/hr

We're looking for Customer Advocates to build a career at Vision Ford Lincoln - customer-facing ... Health, dental, and vision insurance. * 401(k) retirement plan. * Paid time off and holidays.

Vision Ford-Lincoln

Customer Advocate

Wahpeton, ND · On-site

$20 - $22/hr

We're looking for Customer Advocates to build a career at Vision Ford Lincoln -- customer-facing ... Health, dental, and vision insurance. * 401(k) retirement plan. * Paid time off and holidays.

Vision Ford-Lincoln

Customer Advocate

Wahpeton, ND · On-site

$20 - $22/hr

We're looking for Customer Advocates to build a career at Vision Ford Lincoln - customer-facing ... Health, dental, and vision insurance. * 401(k) retirement plan. * Paid time off and holidays.

AE Perkins

Customer Advocate

Dallas, TX · On-site

$21/hr

Position Summary: The Customer Advocate serves as the initial point of contact for plan ... Dental Insurance * 401(k) Matching * Flexible Spending Accounts * Health Savings Accounts

AE Perkins

Customer Advocate

Dallas, TX · Remote

$21/hr

Position Summary: The Customer Advocate serves as the initial point of contact for plan ... Dental Insurance * 401(k) Matching * Flexible Spending Accounts * Health Savings Accounts

AE Perkins

Customer Advocate

$21/hr

Position Summary: The Customer Advocate serves as the initial point of contact for plan ... Dental Insurance * 401(k) Matching * Flexible Spending Accounts * Health Savings Accounts

AE Perkins

Customer Advocate

Dallas, TX · On-site +1

$21/hr

Position Summary: The Customer Advocate serves as the initial point of contact for plan ... Dental Insurance * 401(k) Matching * Flexible Spending Accounts * Health Savings Accounts

Red Gate Group

Customer Advocate

Washington, DC · On-site

The Customer Advocate serves as the primary liaison between the government customer, end users, and ... Our employees enjoy 100% company-paid life insurance and disability benefits, along with ...

Safelite Group, Inc.

Customer Advocate

Bozeman, MT · On-site

$23.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

Safelite Group, Inc.

Customer Advocate

Mandeville, LA · On-site

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

Safelite Group, Inc.

Customer Advocate

Warwick, RI · On-site

$21.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

Safelite Group, Inc.

Customer Advocate

Charlotte, NC · On-site

$18/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

Safelite Group, Inc.

Customer Advocate

Killeen, TX · On-site

$16.50/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing ... including insurance verification, additional parts and missing information. * Breeze through ...

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All JobsFinance And Insurance JobsInsurance JobsInsurance Customer Advocate Jobs

Insurance Customer Advocate information

See salary details

$14

$21

$47

How much do insurance customer advocate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for insurance customer advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What does an insurance customer advocate do?

An Insurance Customer Advocate acts as a liaison between insurance companies and policyholders to ensure customers' needs and concerns are addressed. Their responsibilities typically include answering questions about policies, assisting with claims, resolving complaints, and educating clients about coverage options. They help customers navigate complex insurance processes, providing support and guidance throughout. By representing the interests of the customer, Insurance Customer Advocates strive to improve the overall customer experience and satisfaction with their insurance provider.

What are the key skills and qualifications needed to thrive as an insurance customer advocate, and why are they important?

To thrive as an Insurance Customer Advocate, strong knowledge of insurance products, policy procedures, and problem-solving abilities are essential, often supported by a high school diploma or relevant certifications. Familiarity with customer relationship management (CRM) software, call center systems, and insurance documentation platforms is typically required. Exceptional communication, active listening, and empathy enable effective conflict resolution and customer satisfaction. These skills and qualities ensure accurate guidance, trust-building, and efficient service in a customer-focused insurance environment.

How does an insurance customer advocate typically collaborate with other departments to resolve customer issues?

Insurance Customer Advocates frequently work alongside claims adjusters, underwriters, and policy service teams to address customer inquiries and resolve complex issues. This collaboration ensures that customers receive accurate information and timely solutions, especially when handling claims or policy changes. Advocates often act as a liaison, relaying customer concerns to the appropriate department and following up to ensure resolutions meet both company standards and customer expectations. Effective communication and teamwork are essential in this role, as advocates must balance customer satisfaction with internal policies and procedures.

What is the difference between Insurance Customer Advocate vs Insurance Claims Specialist?

AspectInsurance Customer AdvocateInsurance Claims Specialist
CredentialsCustomer service experience, insurance knowledge, possibly certifications like CPCU or CICClaims processing experience, insurance knowledge, certifications like CPCU or CIC
Work EnvironmentCustomer support centers, insurance officesClaims departments, insurance companies, adjuster offices
Employer & Industry UsageInsurance companies, brokerages, customer service firmsInsurance carriers, claims departments, adjuster firms
Search & Comparison IntentCustomer advocacy, policy support, complaint resolutionClaims processing, claim investigation, settlement

The main difference is that Insurance Customer Advocates focus on supporting policyholders, resolving issues, and advocating for customer needs, while Insurance Claims Specialists handle the processing and investigation of insurance claims. Both roles require insurance knowledge and customer service skills but serve different stages of the insurance process.

What cities are hiring for Insurance Customer Advocate jobs?

Cities with the most Insurance Customer Advocate job openings:

What states have the most Insurance Customer Advocate jobs?

States with the most job openings for Insurance Customer Advocate jobs include:

What are popular job titles related to Insurance Customer Advocate jobs?

For Insurance Customer Advocate jobs, the most frequently searched job titles are:

Infographic showing various Insurance Customer Advocate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.

Insurance Customer Advocate

Minneapolis, MN • On-site, Remote

AO Globe Life
Insurance Services • 1 - 5K employees
Learn more about AO Globe Lifeexternal

$90K - $119K/yr

Full-time

Medical

Posted 18 days ago

Job description

Be the trusted person clients turn to when they need clarity about insurance protection.
AO Globe Life is hiring Insurance Customer Advocates to work remotely with clients and help them understand available life, accident, and supplemental health insurance options.
This is more than a traditional customer service role. You will have the opportunity to build relationships, educate clients, develop professional sales skills, and earn based on your performance.
How You'll Contribute
  • Work with warm leads provided by the company
  • Schedule virtual appointments with prospective clients
  • Conduct client needs reviews
  • Explain insurance coverage in a clear, respectful manner
  • Follow up with clients and answer questions
  • Support a positive, professional client experience
What We Provide
  • Work-from-home opportunity
  • Warm leads with no cold prospecting requirement
  • Weekly pay and unlimited earning potential
  • Medical insurance premium reimbursement
  • Comprehensive training and continuous coaching
  • Incentive programs
  • No overhead expenses
  • OPEIU Local 277 union representation
  • A long-term opportunity with a 70-year member-focused organization
Skills for Success
  • Excellent verbal and written communication
  • Strong active-listening skills
  • Customer-focused attitude
  • Detail-oriented work style
  • Comfort with computer systems
  • Self-discipline in a remote work environment

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