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Insurance Client Success Manager Jobs in Charleston, SC

Blackbaud

Customer Success Manager, Corporate Impact

SC · Remote

$53K - $70K/yr

As a Customer Success Manager (CSM), you will play a pivotal role in this mission by serving as a ... Pet insurance, legal and identity protection * Tuition reimbursement program Employment Type ...

HABITNU

Partner Experience Manager

Charleston, SC · On-site

$100 - $130/hr

Improve workflows to enhance the overall partner experience What You Bring * 5+ years in partner management, client success, or healthcare operations * Strong communication, organization, and ...

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Insurance Client Success Manager information

See Charleston, SC salary details

$30.4K

$77.7K

$131K

How much do insurance client success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for insurance client success manager in Charleston, SC is $77,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,700.00 and $92,600.00 per year, depending on experience, location, and employer.

What is the difference between Insurance Client Success Manager vs Insurance Account Executive?

AspectInsurance Client Success ManagerInsurance Account Executive
Primary FocusEnsuring client satisfaction, retention, and ongoing supportAcquiring new clients and managing sales processes
Work EnvironmentCustomer service, account management, client communicationSales, prospecting, client meetings
Required CredentialsInsurance licenses, customer service skills, industry knowledgeInsurance licenses, sales skills, industry knowledge
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance agencies, brokerages, carriers

While both roles require insurance licenses and industry knowledge, the Insurance Client Success Manager focuses on maintaining client relationships and ensuring satisfaction, whereas the Insurance Account Executive emphasizes acquiring new clients and driving sales. Understanding these differences helps job seekers target the right roles in the insurance industry.

What is an insurance client success manager?

Insurance Client Success Managers are professionals who act as the main point of contact between insurance companies and their clients. They ensure clients have a positive experience by addressing their needs, resolving issues, and helping clients understand their insurance products and services. Their responsibilities often include onboarding new clients, managing renewals, and identifying opportunities to upsell or cross-sell additional products. They play a critical role in maintaining client satisfaction and retention for insurance agencies.

What are the key skills and qualifications needed to thrive as an insurance client success manager?

To thrive as an Insurance Client Success Manager, you need a solid understanding of insurance products, client relationship management, and often a bachelor's degree in business or a related field. Familiarity with CRM software, policy management systems, and possibly insurance licensing are typically required. Exceptional communication, problem-solving, and empathy help build strong client relationships and resolve issues proactively. These skills ensure client retention, satisfaction, and effective delivery of insurance solutions in a competitive market.

How does an insurance client success manager typically collaborate with other departments to support client needs?

Insurance Client Success Managers work closely with teams such as underwriting, claims, and sales to ensure clients receive comprehensive and timely support. They often act as a liaison, communicating client feedback and requirements to relevant departments, and coordinating efforts to resolve issues or implement new services. This collaborative approach helps build strong client relationships and ensures that client concerns are addressed promptly, contributing to high satisfaction and retention rates.
What are popular job titles related to Insurance Client Success Manager jobs in Charleston, SC? For Insurance Client Success Manager jobs in Charleston, SC, the most frequently searched job titles are:
What job categories do people searching Insurance Client Success Manager jobs in Charleston, SC look for? The top searched job categories for Insurance Client Success Manager jobs in Charleston, SC are:
What cities near Charleston, SC are hiring for Insurance Client Success Manager jobs? Cities near Charleston, SC with the most Insurance Client Success Manager job openings:
Insurance Client Success Manager jobs near you

Client Success Manager | Remote, USA

Optiv Security, Inc.

Charleston, SC • Remote

Full-time

Posted 22 hours ago

Posted today

Job description

At Optiv, we're on a mission to help our clients make their businesses more secure. We're one of the fastest-growing companies in a truly essential industry. Join us.

The Client Success Manager (US only - Remote) will support clients within the Managed Security Solutions (MSS) business unit. Their job is to articulate complex technical outcomes to technical and non-technical clients in a clear and concise way based on the audience. Client Success Managers are responsible for onboarding all new clients to inform them of what outcomes they can, and just as importantly, cannot expect based on the particular service requested by the client.

A strong command of security operations technical concepts and repeatable processes are required.

The job of the Client Success Manager is to own, develop and support key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across Optiv MSS Technical Teams at the direction of the VCISOs to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues.

How you'll make an impact

  • Briefing new clients on operational execution and expected outcomes

  • Technical/tactical discussions on operational activities as they related to cyber threat actor operations

  • Provide Technical and Product Support for Managed Services

  • Provide Client product knowledge & support to encourage renewals

What we're looking for

  • Four-year degree in Cyber Security, Computer Science, Information Systems or related degree.

  • Knowledgeable with various SIEM tools (Splunk, LogRhythm, QRadar, etc).

  • Knowledgeable of MITRE Attack Framework

  • Security+, or equivalent cyber security certification

  • Comfortable and knowledgeable with utilizing Copilot for all Microsoft Office products

  • Knowledgeable and experienced in creating AI agents

  • Current knowledge of client success practices, security threats, solutions, security tools, network technologies & procedures.

  • Strong presentation and verbal communication skills.

  • A process-oriented individual with strong attention to detail, an appropriate sense of urgency, and strong organizational skills.

  • Must possess a high degree of initiative, motivation, and problem-solving skills

  • Ability to translate complex technical concepts into business risk and desired outcomes

  • Experience with cyber threat actor techniques, tactics, and procedures

  • Experience with Client Relationship Management (CRM) software such as Salesforce & ServiceNow.

  • Experience working with C-Suite executives, VPs or Directors.

  • Ability to build and nurture trusted relationships with clients and internally.

#LI-KG1

What you can expect from Optiv

  • A company committed to our inclusive value through our Employee Resource Groups

  • Work/life balance

  • Professional training resources

  • Creative problem-solving and the ability to tackle unique, complex projects

  • Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.

  • The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

Optiv respects your privacy.By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view ourApplicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

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