ZipRecruiter

Log In

1

Insurance Client Success Manager Jobs in Tennessee

Acumen Technology

Client Success Manager

Nashville, TN · Hybrid

Acumen Technology is looking for confident and passionate Client Success Manager to join our team ... Benefits * 100% employer paid health insurance (medical and dental) and first $1,000 of qualified ...

Acumen Technology

Client Success Manager

Nashville, TN · On-site

Acumen Technology is looking for confident and passionate Client Success Manager to join our team ... Benefits * 100% employer paid health insurance (medical and dental) and first $1,000 of qualified ...

Acumen Technology

Client Success Manager

Nashville, TN · On-site

Acumen Technology is looking for confident and passionate Client Success Manager to join our team ... Benefits * 100% employer paid health insurance (medical and dental) and first $1,000 of qualified ...

Acumen Technology

Client Success Manager

Nashville, TN · On-site

Acumen Technology is looking for confident and passionate Client Success Manager to join our team ... Strong attention to detail and organizational skills. * 100% employer paid health insurance ...

NetGain IT

Client Success Manager

Chattanooga, TN · On-site

$60K - $65K/yr

As a Client Success Manager, you play a pivotal role in our clients' success. You will be charged with ensuring client retention while also uncovering areas of growth that are mutually beneficial for ...

next page

Showing results 1-20

All JobsInsurance Client Success JobsInsurance Client Success Manager JobsInsurance Client Success Manager Jobs in Tennessee

Insurance Client Success Manager information

What is an insurance client success manager?

Insurance Client Success Managers are professionals who act as the main point of contact between insurance companies and their clients. They ensure clients have a positive experience by addressing their needs, resolving issues, and helping clients understand their insurance products and services. Their responsibilities often include onboarding new clients, managing renewals, and identifying opportunities to upsell or cross-sell additional products. They play a critical role in maintaining client satisfaction and retention for insurance agencies.

What are the key skills and qualifications needed to thrive as an insurance client success manager?

To thrive as an Insurance Client Success Manager, you need a solid understanding of insurance products, client relationship management, and often a bachelor's degree in business or a related field. Familiarity with CRM software, policy management systems, and possibly insurance licensing are typically required. Exceptional communication, problem-solving, and empathy help build strong client relationships and resolve issues proactively. These skills ensure client retention, satisfaction, and effective delivery of insurance solutions in a competitive market.

How does an insurance client success manager typically collaborate with other departments to support client needs?

Insurance Client Success Managers work closely with teams such as underwriting, claims, and sales to ensure clients receive comprehensive and timely support. They often act as a liaison, communicating client feedback and requirements to relevant departments, and coordinating efforts to resolve issues or implement new services. This collaborative approach helps build strong client relationships and ensures that client concerns are addressed promptly, contributing to high satisfaction and retention rates.

What is the difference between Insurance Client Success Manager vs Insurance Account Executive?

AspectInsurance Client Success ManagerInsurance Account Executive
Primary FocusEnsuring client satisfaction, retention, and ongoing supportAcquiring new clients and managing sales processes
Work EnvironmentCustomer service, account management, client communicationSales, prospecting, client meetings
Required CredentialsInsurance licenses, customer service skills, industry knowledgeInsurance licenses, sales skills, industry knowledge
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance agencies, brokerages, carriers

While both roles require insurance licenses and industry knowledge, the Insurance Client Success Manager focuses on maintaining client relationships and ensuring satisfaction, whereas the Insurance Account Executive emphasizes acquiring new clients and driving sales. Understanding these differences helps job seekers target the right roles in the insurance industry.

What are popular job titles related to Insurance Client Success Manager jobs in Tennessee?

For Insurance Client Success Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Insurance Client Success Manager jobs in Tennessee look for?

The top searched job categories for Insurance Client Success Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Insurance Client Success Manager jobs?

Cities in Tennessee with the most Insurance Client Success Manager job openings:

Insurance Client Success Manager jobs near you
Infographic showing various Insurance Client Success Manager job openings in Tennessee as of September 2026, with employment types broken down into 100% Full Time. Highlights an 70% In-person, 9% Hybrid, and 21% Remote job distribution.

Client Success Manager

Nashville, TN • Hybrid

Acumen Technology
IT Services • 11 - 50 employees
Learn more about Acumen Technologyexternal

Full-time

Medical, Dental, Retirement, PTO

Re-posted 24 days ago

Job description

Acumen Technology is looking for confident and passionate Client Success Manager to join our team. We want professionals that understand that the client's experience is as important as knowing the right buttons to press, and that you can have fun while you work.

Based out of the Music City, Nashville, TN, Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. Our work from anywhere, have fun everywhere environment makes us one of the best places to work in Middle, TN. Being a member of our team means weekly in-office lunches, awesome company events, a comprehensive benefits package, and, most importantly, training in the ability to hold conversations using nothing but GIFs.

Your responsibilities as a Client Success Team member will include:

  • Building and maintaining strong relationships with assigned clients, understanding their business needs, and providing exceptional customer service.
  • Scheduling and leading regular Strategic Technology Review meetings with assigned clients
  • Proactively identifying and addressing client concerns and issues, and ensuring timely resolution.
  • Working closely with internal teams to coordinate and prioritize client requests and projects.
  • Contributing to the ongoing improvement of client success processes and procedures.
  • Collaborating with the Sales team to identify upsell and cross-sell opportunities within assigned client base.

Work From Home/In Office:

Acumen Technology is a hybrid workplace, and we support a work from home environment. We provide a budget for all the technology you'll need for a comfortable work from home office. We also have in-office days because we love the collaboration and comradery that allows.

Acumen's Commitment to our Employees:

We will do everything we can to aid your growth in the IT field, while having fun along the way. Wherever life takes you, we want Acumen to have helped you get there.

Acumen Technology Core Values:

  • Intentional Everything
  • Deliver with Confidence & Passion
  • I've Got Your Back
  • Adapt & Overcome
  • Do IT Right.

To excel in this role, you should have:

  • Prior experience in a client-facing role, preferably in the IT industry.
  • Strong communication and interpersonal skills to effectively engage and build relationships with clients.
  • Excellent problem-solving and critical-thinking abilities.
  • Ability to manage multiple priorities and work under tight deadlines.
  • Strong attention to detail and organizational skills.
  • Proficiency in Microsoft Office Suite and CRM software.
  • A positive and proactive attitude, with a passion for customer success.

Requirements

  • Prior experience in a client-facing role, preferably in the Technology industry.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and critical-thinking abilities.
  • Ability to manage multiple priorities and work under tight deadlines.
  • Strong attention to detail and organizational skills.

Benefits

  • 100% employer paid health insurance (medical and dental) and first $1,000 of qualified medical expenses covered
  • Consistently recognized as a Best Place to Work by Nashville Business Journal
  • Company Matching 401k
  • Flexible hyrbid schedule
  • Fun working environment and culture with regular activities both for employees and their families
  • Family vacation bonus at 5th year
  • Family Leave (Maternity, Paternity)
  • Well Stocked Kitchen with Food & Snacks

Apply