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Insurance Claims Processor Jobs in Naperville, IL

Hausch & Co

Claims Handler

Carol Stream, IL · On-site

$65 - $75/hr

... application process. Claims Handler Full Time 1 Attachments 30+ days ago Requisition ID: 1003 ... Proactively manages a pending of insurance claims investigations from first notice of loss through ...

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Insurance Claims Processor information

See Naperville, IL salary details

$12

$22

$34

How much do insurance claims processor jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for insurance claims processor in Naperville, IL is $22.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $25.43 per hour, depending on experience, location, and employer.

What does an insurance claims processor do?

An Insurance Claims Processor reviews and handles insurance claims submitted by policyholders. Their primary responsibilities include verifying information, ensuring all necessary documentation is provided, and assessing claims for accuracy and compliance with policy guidelines. They communicate with policyholders, adjusters, and healthcare providers to gather additional information if needed, and determine how much the insurance company should pay out. The role is essential for ensuring claims are processed efficiently and fairly, maintaining customer satisfaction, and preventing fraud.

What are the key skills and qualifications needed to thrive as an insurance claims processor, and why are they important?

To thrive as an Insurance Claims Processor, you need strong attention to detail, knowledge of insurance policies and regulations, and typically a high school diploma or equivalent. Familiarity with claims management software, electronic databases, and sometimes certifications like the Associate in Claims (AIC) are common requirements. Excellent organizational skills, clear communication, and problem-solving abilities help you stand out in this role. These skills ensure accurate claim processing, effective customer service, and compliance with industry standards.

What are some common challenges faced by insurance claims processors, and how can they be managed effectively?

Insurance Claims Processors often encounter challenges such as managing high volumes of claims, navigating complex policy details, and meeting strict deadlines. Staying organized and detail-oriented is key to ensuring accuracy and timely processing. Effective communication with policyholders, adjusters, and other team members also helps resolve discrepancies quickly and improves overall workflow. Many employers provide ongoing training and support to help processors stay current on regulations and best practices, which can further ease these challenges.

What is the difference between Insurance Claims Processor vs Insurance Claims Adjuster?

AspectInsurance Claims ProcessorInsurance Claims Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are a plusRequires a high school diploma; often holds certifications such as AIC or CPCU
Work EnvironmentOffice setting, processing claims dataField and office work, investigating claims
Employer & IndustryInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Primary FocusProcessing and data entry of claimsInvestigating, evaluating, and settling claims

While both roles are essential in the insurance industry, Claims Processors focus on handling claim data and documentation, whereas Claims Adjusters investigate and determine claim validity and settlement amounts. Understanding these differences helps job seekers identify the right career path within insurance claims roles.

How to get a job as an insurance claims processor?

To become an insurance claims processor, candidates typically need a high school diploma or equivalent, with some roles preferring postsecondary education or relevant certifications. Experience with computer software, attention to detail, and strong organizational skills are important, and familiarity with insurance policies and claims processing systems can improve job prospects.

Is an insurance claims processor job in demand?

The demand for insurance claims processors remains steady due to the ongoing need for claims management in the insurance industry. Employment is expected to grow at a rate similar to the average for all occupations, with opportunities increasing as insurance companies seek skilled workers familiar with claims processing software and regulations.

Is claims processing a stressful job?

Claims processing as an insurance claims processor can be stressful due to tight deadlines, high workload, and the need for accuracy in evaluating claims. The role often requires attention to detail, communication skills, and the ability to handle sensitive information, which can contribute to job-related stress levels.

What are popular job titles related to Insurance Claims Processor jobs in Naperville, IL?

For Insurance Claims Processor jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Insurance Claims Processor jobs in Naperville, IL look for?

The top searched job categories for Insurance Claims Processor jobs in Naperville, IL are:

Insurance Claims Processor jobs near you
Infographic showing various Insurance Claims Processor job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $46,392 per year, or $22.3 per hour.

MRSGM NA Logistics Claims Manager - First Party

Munich Re

Schaumburg, IL • Hybrid

Full-time

Medical, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Location:

  • Schaumberg, IL  Hybrid Role: In-office two days of your choice. Work remotely three days a week.

Job Description

We are in search of an experienced insurance professional responsible for investigating, evaluating, and settling complex cargo damage claims by examining policies, gathering evidence, analyzing loss details, negotiating settlements with involved parties, and ensuring compliance with company guidelines, often handling high-value or intricate claims with a focus on minimizing losses; requiring strong knowledge of cargo insurance policies, shipping regulations, and claims handling procedures.

The Complex Claim Manager will ensure all claims are handled in a timely basis. Performs administrative functions related to the handling of those claims, and will follow the Claims Departments Policies, Procedures, Rules and Regulations. Act as senior investigator, managing litigation strategies, communicating with stakeholders, and providing technical expertise on complex cases.

This role reports to the SVP Claims.  

Responsibilities

  • Follow the day-to-day operations of the claims department and ensure that claims are processed within client and company guidelines
  • Claim Investigation - Thoroughly reviewing claim documents, including bills of lading, shipping manifests, inspection reports, and policy details to determine coverage and potential liability. Interviewing relevant parties like shippers, consignees, carriers, and witnesses to gather information regarding the incident. Analyzing loss reports and damage appraisals to verify claim validity.
  • Loss Evaluation - Determining the cause of loss and assigning responsibility based on policy terms and industry standards. Calculating the total claim amount considering repair costs, replacement value, and potential salvage value. Identifying potential subrogation opportunities to recover losses from liable third parties. 
  • Claim Resolution - Negotiating settlement amounts with claimants, brokers, and legal counsel to reach a fair and timely resolution. Authorizing claim payments within established limits and company guidelines. Preparing detailed claim reports and documentation to support settlement decisions. 
  • Complex Claim Management - Leading the handling of large or complex cargo claims involving multiple parties, legal disputes, or significant financial exposure. Collaborating with internal and external experts, including surveyors, appraisers, and legal counsel, to resolve intricate claim issues. 
  • Customer Service - Providing timely updates and clear communication to all parties involved throughout the claims process. Managing customer expectations and addressing concerns regarding claim handling. 
  • Collaborate with the co-workers as well as leadership from cross functional departments to ensure efficiency and proper prioritization of the claims process
  • Updates records, files and computer databases as needed; ensuring all information is current and up to date per company guidelines.
  • Provide assistance to departmental management for projects as needed
  • Assists in special project needs as they relate to claims services.
  • Interact professionally with clients, team members and other departments
  • Collaborate with and openly share knowledge with colleagues
  • Serves as point of contact and liaison within the Claims teams supporting both binder and other market claims/customers
  • Works with Compliance to prepare and respond to Department of Insurance Complaints, BBB complaints, as well as taking calls from customers with questions and/or complaints when applicable.
  • Handle all payments, claim closing and reserve in accordance to the company policy and procedures, ensuring all are current and correct.
  • Have ability to change priorities depending on the inventory load, handling claims
  • Evaluates and maintains all documents/information received, and ensures all information is submitted to the appropriate insurer if applicable in an expedient manner. 

Requirements

  • 5-10+ years of experience in cargo insurance claims handling, preferably with a focus on complex marine claims
  • Strong understanding of:
    • Insurance policy language
    • Shipping regulations
    • Industry practices
  • Analytical and problem-solving skills to assess complex claims and determine liability
  • Excellent negotiation and communication skills to interact with diverse stakeholders
  • Ability to work independently and manage a large caseload effectively
  • Strong attention to detail, written communication and organizational skills
  • Specialized industry knowledge, including complex shippers' interest claims
  • Experience with claims adjudication, systems, and reporting
  • Solid writing skills to create accurate claim data
  • Specialized industry knowledge, including complex shippers' interest claims
  • Experience with claims adjudication, systems, and reporting

 

Authority Levels, Education, Certificates, Licenses and Designations

  • Required: All applicable State licenses and designations

People Leadership

  • This role will have people leadership responsibilities at this time

MRSGNA is open to considering candidates in numerous locations, including Schaumburg, IL. The salary range posted below applies to the Schaumburg, IL location. The base salary range anticipated for this position is $75,000 to $120,000. In addition, the Company makes available a variety of benefits to employees, including health insurance coverage, life and disability insurance, 401k match, paid holidays, sick time, and paid vacation The salary estimate displayed represents the typical salary range for candidates hired in this position in Schaumburg, IL. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range. 

We pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

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