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Insurance Claims Director Jobs in Raleigh, NC (NOW HIRING)

Dragonfly Pond Works

Safety & Fleet Manager

Raleigh, NC · On-site

$80K/yr

Reporting to the Director of HR, the Fleet and Safety Manager will oversee maintenance programs ... Track and manage vehicle and equipment insurance, claims, and renewals. * Implement programs to ...

NCSU

Insurance and Risk Management Manager

Raleigh, NC · On-site

... direct a wide array of insurance programs aimed at reducing and managing the risk of loss by ... Manage claims, negotiate settlements, and support investigations related to liability, property ...

IFG Companies

Claim Examiner

Chapel Hill, NC · On-site

$80K - $100K/yr

... directing activity of independent adjusting firms in any continuous investigation of claims ... S. commercial insurer. * Required: A valid adjuster license in designated home state (or be able ...

Dragonfly Pond Works

Safety Manager

Raleigh, NC · On-site

$70K - $80K/yr

Reporting to the Director of HR, the Safety & Feet Manager will play a critical role in ensuring ... insurance, claims, and renewals. • Implement programs to reduce risk, incidents, and insurance ...

OBX Elite Exteriors

Roofing Sales Representative

Raleigh, NC · On-site

$50K - $120K/yr (+ commission)

Knowledge of insurance claims processes. * Familiarity with Fortified roofing programs. * Experience with direct sales, outside sales, or commission-based sales environments. * Bachelor's degree ...

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All JobsInsurance Claims JobsInsurance Claims Director JobsInsurance Claims Director Jobs in Raleigh, NC

Insurance Claims Director information

See Raleigh, NC salary details

$81.2K

$123.3K

$173K

How much do insurance claims director jobs pay per year?

As of Sep 7, 2026, the average yearly pay for insurance claims director in Raleigh, NC is $123,337.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,600.00 and $137,100.00 per year, depending on experience, location, and employer.

What does an insurance claims director do?

An Insurance Claims Director oversees the entire claims department, managing teams that process insurance claims from start to finish. They develop and implement policies to ensure fair, efficient, and compliant claims handling. The director monitors the performance of claims staff, resolves complex or high-value claims, and works to improve customer satisfaction. Additionally, they collaborate with other departments and stay updated on industry regulations to minimize risk for the company.

What are the key skills and qualifications needed to thrive as an insurance claims director?

To thrive as an Insurance Claims Director, you need deep knowledge of insurance policies, claims management processes, and strong leadership abilities, usually supported by a bachelor's degree and extensive industry experience. Familiarity with claims management software, regulatory compliance systems, and sometimes certifications like AIC (Associate in Claims) are commonly required. Excellent communication, analytical thinking, and conflict resolution are crucial soft skills for managing teams and resolving complex claims. These competencies ensure efficient claims operations, regulatory adherence, and high customer satisfaction in a demanding environment.

What are some common challenges faced by an insurance claims director, and how are they typically addressed?

Insurance Claims Directors often encounter challenges such as managing large, complex claims, ensuring regulatory compliance, and balancing customer satisfaction with organizational policies. They address these by implementing efficient claims processes, fostering clear communication between teams, and staying updated on industry regulations. Additionally, they lead and mentor claims teams to maintain high performance and develop strategies to resolve disputes or escalations effectively. Collaboration with legal, underwriting, and risk management departments is crucial to ensure well-informed and fair claim resolutions.

What is the difference between Insurance Claims Director vs Insurance Claims Manager?

AspectInsurance Claims DirectorInsurance Claims Manager
ResponsibilitiesOversees entire claims department, develops strategies, manages senior staffManages daily claims operations, supervises claims adjusters and staff
Required CredentialsTypically requires a bachelor's degree, extensive claims experience, leadership skillsRequires a bachelor's degree, claims experience, supervisory skills
Work EnvironmentOffice-based, strategic planning, high-level decision makingOffice-based, operational management, team supervision
Industry UsageCommonly used in large insurance companies and corporationsUsed across various insurance firms, including smaller agencies

The Insurance Claims Director focuses on strategic leadership and overall department management, while the Insurance Claims Manager handles daily operations and team supervision. Both roles require relevant claims experience and leadership skills, but the director's role is more strategic and senior-level.

What are the most commonly searched types of Insurance Claims jobs in Raleigh, NC?

The most popular types of Insurance Claims jobs in Raleigh, NC are:

Insurance Claims Director jobs near you
Infographic showing various Insurance Claims Director job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, and 6% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $123,330 per year, or $59.3 per hour.

Safety & Fleet Manager

Dragonfly Pond Works

Raleigh, NC • On-site

$80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 hours ago

Dragonfly Pond Works rating

8.3

Company rating: 8.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

57th of 283 rated repair and maintenance companies

Job description

Safety & Fleet Manager

The mission of the Fleet and Safety Manager is to ensure the safe, efficient, and compliant operation of all company vehicles, equipment, and field crews. Reporting to the Director of HR, the Fleet and Safety Manager will oversee maintenance programs, promote a strong safety culture, and minimize risk exposure to support the company's operational excellence and growth goals.

Location: Raleigh, NC (preferred) or Charlotte, NC

Salary: $80,000

Requirements:

  • Bachelor's degree in Safety Management, Logistics, or a related field (preferred).
  • 3+ years of experience managing fleet operations and/or safety programs.
  • Strong knowledge of OSHA, DOT, and vehicle maintenance regulations.
  • OSHA-10 required; OSHA-30 preferred
  • Proficiency in fleet management software (e.g., Samsara, Fleetio, Geotab).
  • Excellent organizational, communication, and leadership skills.

Key Responsibilities:

Fleet Management

  • Oversee the operation, maintenance, and replacement of company vehicles and equipment.
  • Schedule and track preventive maintenance, inspections, and repairs.
  • Maintain accurate records of registrations, titles, inspections, and insurance.
  • Manage GPS tracking systems, fuel cards, and fleet management software.
  • Work with vendors and mechanics for parts, service, and warranty claims.
  • Monitor fleet utilization and develop strategies to optimize cost efficiency.
  • Overnight travel within and to nearby States is required 50% of the time.

Safety Management

  • Develop, implement, and enforce company safety policies and procedures.
    Conduct regular safety inspections, job-site audits, and vehicle checks.
    Lead safety meetings and training for field crews and drivers.
    Investigate accidents, incidents, and near-misses; prepare reports and corrective action plans.
    Ensure compliance with OSHA, DOT, and other relevant federal/state regulations.
    Maintain safety records, certifications, and documentation
  • Manage all Standard Operating Procedures for safety and fleet management
  • Point of contact for all safety and worker's compensation claims including injury, equipment and vehicle incidents.

Compliance & Risk Management

  • Oversee driver qualification files and ensure all operators meet licensing requirements.
  • Track and manage vehicle and equipment insurance, claims, and renewals.
  • Implement programs to reduce risk, incidents, and insurance costs.
  • Collaborate with HR on worker's compensation cases and return-to-work programs.
  • Manage OSHA logs and other metrics to include EMR; TRIR; DART; etc.

Leadership & Communication

  • Train and coach team members on safe driving and equipment operation.
  • Serve as the primary contact for all fleet and safety matters.
  • Partner with operations leadership to align safety goals with field performance.
  • Prepare and present regular reports on fleet status and safety performance metrics.
  • All other duties as assigned

Benefits & Perks

  • Health, Dental, and Vision Insurance
  • 401(k) matching
  • Life Insurance
  • Flexible Spending Accounts
  • Paid Time Off & Holiday Pay
  • Employee Assistance Program
  • Referral Bonus

Dragonfly Pond Works is a leading environmental service company specializing in stormwater management. Since 2006, Dragonfly has provided routine maintenance and repairs on stormwater devices, lakes, ponds, wetlands, and underground facilities.

We are proudly an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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