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Insurance Claims Director Jobs in Raleigh, NC (NOW HIRING)

Senture

Medical Director

Raleigh, NC · Remote

... and claims-related matters. This position will support as a consulting Medical Director role ... health insurance programs. * Demonstrated knowledge of NCQA credentialing standards and ...

New

Dragonfly Pond Works

Safety & Fleet Manager

Raleigh, NC · On-site

$80K/yr

Reporting to the Director of HR, the Fleet and Safety Manager will oversee maintenance programs ... Track and manage vehicle and equipment insurance, claims, and renewals. * Implement programs to ...

IFG Companies

Claim Examiner

Chapel Hill, NC · On-site

$80K - $100K/yr

... directing activity of independent adjusting firms in any continuous investigation of claims ... S. commercial insurer. * Required: A valid adjuster license in designated home state (or be able ...

Dragonfly Pond Works

Safety & Fleet Manager

Raleigh, NC · On-site

$80K/yr

Reporting to the Director of HR, the Fleet and Safety Manager will oversee maintenance programs ... Track and manage vehicle and equipment insurance, claims, and renewals.Implement programs to reduce ...

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All JobsInsurance Claims JobsInsurance Claims Director JobsInsurance Claims Director Jobs in Raleigh, NC

Insurance Claims Director information

See Raleigh, NC salary details

$73.8K

$112.2K

$157.4K

How much do insurance claims director jobs pay per year?

As of Aug 8, 2026, the average yearly pay for insurance claims director in Raleigh, NC is $112,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,300.00 and $124,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by an insurance claims director, and how are they typically addressed?

Insurance Claims Directors often encounter challenges such as managing large, complex claims, ensuring regulatory compliance, and balancing customer satisfaction with organizational policies. They address these by implementing efficient claims processes, fostering clear communication between teams, and staying updated on industry regulations. Additionally, they lead and mentor claims teams to maintain high performance and develop strategies to resolve disputes or escalations effectively. Collaboration with legal, underwriting, and risk management departments is crucial to ensure well-informed and fair claim resolutions.

What are the key skills and qualifications needed to thrive as an insurance claims director?

To thrive as an Insurance Claims Director, you need deep knowledge of insurance policies, claims management processes, and strong leadership abilities, usually supported by a bachelor's degree and extensive industry experience. Familiarity with claims management software, regulatory compliance systems, and sometimes certifications like AIC (Associate in Claims) are commonly required. Excellent communication, analytical thinking, and conflict resolution are crucial soft skills for managing teams and resolving complex claims. These competencies ensure efficient claims operations, regulatory adherence, and high customer satisfaction in a demanding environment.

What is the difference between Insurance Claims Director vs Insurance Claims Manager?

AspectInsurance Claims DirectorInsurance Claims Manager
ResponsibilitiesOversees entire claims department, develops strategies, manages senior staffManages daily claims operations, supervises claims adjusters and staff
Required CredentialsTypically requires a bachelor's degree, extensive claims experience, leadership skillsRequires a bachelor's degree, claims experience, supervisory skills
Work EnvironmentOffice-based, strategic planning, high-level decision makingOffice-based, operational management, team supervision
Industry UsageCommonly used in large insurance companies and corporationsUsed across various insurance firms, including smaller agencies

The Insurance Claims Director focuses on strategic leadership and overall department management, while the Insurance Claims Manager handles daily operations and team supervision. Both roles require relevant claims experience and leadership skills, but the director's role is more strategic and senior-level.

What does an insurance claims director do?

An Insurance Claims Director oversees the entire claims department, managing teams that process insurance claims from start to finish. They develop and implement policies to ensure fair, efficient, and compliant claims handling. The director monitors the performance of claims staff, resolves complex or high-value claims, and works to improve customer satisfaction. Additionally, they collaborate with other departments and stay updated on industry regulations to minimize risk for the company.
What are the most commonly searched types of Insurance Claims jobs in Raleigh, NC? The most popular types of Insurance Claims jobs in Raleigh, NC are:
Insurance Claims Director jobs near you
Infographic showing various Insurance Claims Director job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $112,170 per year, or $53.9 per hour.

Claims Administrator - Auto Liability

Construction Partners Inc.

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Construction Partners, Inc. ("CPI") is seeking a motivated, detail-oriented, self-directed Claims Administrator to join its Risk Department to help administer auto liability, auto physical damage and related subrogation claims. CPI is a vertically integrated civil infrastructure company operating across eight southeastern states and focuses on the construction, repair, and maintenance of surface infrastructure. CPI owns a captive insurance company, and the Risk Department helps to administer claims asserted against eight platform companies. Pay is commensurate with experience and includes competitive benefits, health insurance, and paid time off.
Key Responsibilities:
  • Independently manage and analyze new and ongoing claims through resolution.
  • Coordinate with risk personnel, attorneys, adjusters, and internal stakeholders.
  • Investigate incidents, gather documentation, and maintain accurate claim records.
  • Analyze claim and operational data to identify trends and recommend process improvements.
  • Manage multiple priorities while ensuring compliance, accuracy, and timely communication.
  • Provide administrative support and assist with special projects assigned by the Vice President of Risk.
  • Demonstrate willingness and ability to learn new systems, processes, and procedures.

Requirements:
  • Bachelor's degree in Business, Risk Management, Finance, Legal Studies, or a related field; equivalent experience considered.
  • One or more years of claims, insurance, risk management, legal, administrative, or related experience preferred.
  • Proficiency with Microsoft Outlook, Word, and Excel; ability to learn claims-management software.
  • Strong analytical, organizational, communication, and problem-solving skills.
  • Ability to work independently, manage competing priorities, and meet deadlines.
  • Experience with legal contracts, insurance agreements, construction operations, or bilingual English/Spanish skills is a plus.
  • Excellent verbal and written communication skills.

Key Competencies:
Critical Thinking • Communication • Organization • Accountability • Initiative • Learning Agility • Teamwork • Confidentiality • Resilience
This is an in-person, in-office position. Local applicants are preferred.
At Construction Partners, we don't just build roads - we build leaders. We provide opportunities for our employees to grow and develop meaningful careers at all levels. In addition, we offer a wide variety of benefits to support our employees' well-being, including:
  • Medical, Dental, and Vision coverage
  • 401(k) Retirement Plan with employer matching
  • Paid vacation and holidays
  • Employee Stock Purchase Plan (Construction Partners, Inc.: ROAD)
  • Employee Assistance Program
  • Professional Development Opportunities

Construction Partners, Inc. is dedicated to the achievement of equality of opportunity for all its employees and applicants for employment without regard to race, color, religion, sex, marital status, age, national origin, disability, veteran status or any other protected group status under federal, state or local law. Construction Partners, Inc. is an E-Verify Participant. CPI complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please let us know.
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: (984) 220-0321
Email: rfilley@constructionpartners.net
Equal Opportunity Employer, including disabled and veterans.
If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, click HERE
If you want to view the Pay Transparency Policy Statement, please click the link: English
Applications are considered active for 30 days. If you have not been hired within 30 days, you must complete a new application. This application is intended for the use in evaluating your qualifications for employment. Incomplete, false or misleading statements on this application or during the interview process are grounds for terminating the application process or, if discovered after employment, termination of employment.

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