ZipRecruiter

Log In

1

Insurance Claims Director Jobs in Georgia (NOW HIRING)

Reserv, Inc.

Claims Director, Rideshare

Atlanta, GA · On-site +1

As our Rideshare Claims Director , you'll lead a team of claims professionals handling commercial ... Design and implement training programs to strengthen technical, insurance, and customer service ...

AIG

Complex Claims Director

Atlanta, GA · On-site

Join us as a Complex Claims Director to grow your experience in Claims. Make your mark in Claims ... Reimagining insurance to make a bigger difference to the world American International Group, Inc ...

AIG

Claims Complex Director TPA

Atlanta, GA · On-site

Complex Claims Director, TPA Oversight At AIG, we are reimagining the way we help customers to ... Strong technical expertise interpreting insurance contracts. * In depth knowledge of claim handling ...

Archgroup

Director, Ocean Marine Claims

Alpharetta, GA · On-site

$131K - $177K/yr

Position Summary Arch Insurance Group Inc., (AIGI), has an opening with the Claims Division on the Marine team as a Director, Ocean Marine Claims. The responsibilities of this role will focus heavily ...

Munich RE

Director Complex Claims

Atlanta, GA · On-site

$130K - $185K/yr

Founded in 1866, The Hartford Steam Boiler Inspection and Insurance Company (HSB) has been a ... Director, Complex Claims We are seeking an experienced and strategic Director, Complex Claims to ...

Munich Re

Director Complex Claims

Atlanta, GA · On-site

Founded in 1866, The Hartford Steam Boiler Inspection and Insurance Company (HSB) has been a ... Director, Complex Claims We are seeking an experienced and strategic Director, Complex Claims to ...

New

Archgroup

Director, Ocean Marine Claims

Alpharetta, GA · On-site

$131K - $177K/yr

Position Summary Arch Insurance Group Inc., (AIGI), has an opening with the Claims Division on the Marine team as a Director, Ocean Marine Claims. The responsibilities of this role will focus heavily ...

Iatinsurancegroup

Claims Major Case Director

Alpharetta, GA · On-site +1

$92K - $130K/yr

IAT Insurance Group has an immediate need for a Major Case Unit Director that can report to one of ... This role is a true complex claims handling role that is tasked with managing those claims that are ...

next page

Showing results 1-20

All JobsInsurance Claims JobsInsurance Claims Director JobsInsurance Claims Director Jobs in Georgia

Insurance Claims Director information

See Georgia salary details

$70.5K

$107.1K

$150.3K

How much do insurance claims director jobs pay per year?

As of Sep 1, 2026, the average yearly pay for insurance claims director in Georgia is $107,134.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,100.00 and $119,100.00 per year, depending on experience, location, and employer.

What does an insurance claims director do?

An Insurance Claims Director oversees the entire claims department, managing teams that process insurance claims from start to finish. They develop and implement policies to ensure fair, efficient, and compliant claims handling. The director monitors the performance of claims staff, resolves complex or high-value claims, and works to improve customer satisfaction. Additionally, they collaborate with other departments and stay updated on industry regulations to minimize risk for the company.

What are the key skills and qualifications needed to thrive as an insurance claims director?

To thrive as an Insurance Claims Director, you need deep knowledge of insurance policies, claims management processes, and strong leadership abilities, usually supported by a bachelor's degree and extensive industry experience. Familiarity with claims management software, regulatory compliance systems, and sometimes certifications like AIC (Associate in Claims) are commonly required. Excellent communication, analytical thinking, and conflict resolution are crucial soft skills for managing teams and resolving complex claims. These competencies ensure efficient claims operations, regulatory adherence, and high customer satisfaction in a demanding environment.

What are some common challenges faced by an insurance claims director, and how are they typically addressed?

Insurance Claims Directors often encounter challenges such as managing large, complex claims, ensuring regulatory compliance, and balancing customer satisfaction with organizational policies. They address these by implementing efficient claims processes, fostering clear communication between teams, and staying updated on industry regulations. Additionally, they lead and mentor claims teams to maintain high performance and develop strategies to resolve disputes or escalations effectively. Collaboration with legal, underwriting, and risk management departments is crucial to ensure well-informed and fair claim resolutions.

What is the difference between Insurance Claims Director vs Insurance Claims Manager?

AspectInsurance Claims DirectorInsurance Claims Manager
ResponsibilitiesOversees entire claims department, develops strategies, manages senior staffManages daily claims operations, supervises claims adjusters and staff
Required CredentialsTypically requires a bachelor's degree, extensive claims experience, leadership skillsRequires a bachelor's degree, claims experience, supervisory skills
Work EnvironmentOffice-based, strategic planning, high-level decision makingOffice-based, operational management, team supervision
Industry UsageCommonly used in large insurance companies and corporationsUsed across various insurance firms, including smaller agencies

The Insurance Claims Director focuses on strategic leadership and overall department management, while the Insurance Claims Manager handles daily operations and team supervision. Both roles require relevant claims experience and leadership skills, but the director's role is more strategic and senior-level.

What are the most commonly searched types of Insurance Claims jobs in Georgia?

The most popular types of Insurance Claims jobs in Georgia are:

What cities in Georgia are hiring for Insurance Claims Director jobs?

Cities in Georgia with the most Insurance Claims Director job openings:

Insurance Claims Director jobs near you
Infographic showing various Insurance Claims Director job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $107,134 per year, or $51.5 per hour.

Claims Director, Rideshare

Atlanta, GA • On-site, Remote

Reserv, Inc.
Insurance Services • 1 - 10 employees
Learn more about Reserv, Inc.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
About the role
At Reserv, we're reimagining what modern claims handling can be - faster, smarter, and relentlessly customer-centric. As our Rideshare Claims Director, you'll lead a team of claims professionals handling commercial auto ride share claims, bodily injury claims, driving operational excellence through technology, analytics, and a deep commitment to customer experience.
You'll own the full customer journey, ensuring every interaction is seamless, empathetic, and efficient. This role blends strategic leadership with hands-on execution, requiring someone who can inspire teams, influence cross-functional partners, and scale a claims operation built for the future.
What You'll Do
Customer Experience & Strategy
  • Develop and execute a comprehensive customer experience strategy aligned with Reserv's mission and growth goals.
  • Subject matter expert. You have deep technical and subject matter experience in the world of ride share commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts
  • Define KPIs and performance metrics to drive satisfaction, retention, and overall experience quality.
  • Identify emerging trends and technologies to continuously evolve our claims experience.
  • Act as the voice of the customer in key business decisions.

Leadership & Team Development
  • Build, lead, and develop a high-performing claims team.
  • Oversee recruitment, onboarding, coaching, and ongoing professional development.
  • Conduct regular performance evaluations and foster a culture of excellence, innovation, and accountability.
  • Design and implement training programs to strengthen technical, insurance, and customer service skills.

Operational Excellence
  • Serve as the escalation point for complex or sensitive customer issues, providing strategic guidance and resolution.
  • Use data, analytics, and customer feedback to identify pain points and implement improvements.
  • Partner with Product and Engineering to inform the development of tools, systems, and processes that enhance efficiency and outcomes.
  • Ensure scalable, compliant, and efficient operations across all claims workflows.

Cross-Functional Collaboration
  • Work closely with leaders across Claims Operations, Product, Engineering, and Marketing to drive customer-centric initiatives.
  • Influence organizational priorities and ensure alignment with broader business objectives.

Requirements
  • Bachelor's degree in business, marketing, communications, or a related field (advanced degree preferred).
  • 10+ years of experience in insurance claims across multiple lines; property and/or auto strongly preferred.
  • 5+ years in transportation claims management experience, ideally overseeing bodily injury claims for ride share operations and remote teams.
  • Proven ability to deliver results, overcome obstacles, and drive continuous improvement.

Benefits
  • Generous health-insurance package with nationwide coverage, vision, & dental
  • 401(k) retirement plan with employer matching
  • Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!
  • Generous family leave policy after 8 months of continuous work
  • Work from anywhere to facilitate your work life balance
  • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will
  • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
  • Work toward reducing and eliminating all the administrative work from an adjuster role
  • Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Apply