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Insurance Claims Associate Jobs in Fort Wayne, IN

Brotherhood Mutual

Legal Analyst I

Fort Wayne, IN

Must be able to understand insurance company products and operations. * Must be able to conduct ... An Associate's degree is required. * Minimum of two (2) years of relevant work experience ...

Ourhrconnect

Premium Coordinator (Remote)

Fort Wayne, IN · On-site +1

$31.50 - $40.74/hr

... Associate's and 2 years job related work experience Required Work Experience: * 3 years in accounting, auditing, billing, claims, membership, or finance. * 2-3 years of experience in insurance ...

Dexter

HSE Manager

Albion, IN · On-site

... ensure all associates are in compliance with local, state, and federal rules and regulations ... Managing worker's compensation claims. * Leading safety, HSE, and awareness program trainings.

Brotherhood Mutual

Legal Analyst I

Fort Wayne, IN · On-site

Must be able to understand insurance company products and operations. * Must be able to conduct ... An Associate's degree is required. * Minimum of two (2) years of relevant work experience ...

Lantern

Strategy Analyst

Fort Wayne, IN · Remote

Job Overview The Strategy Analyst / Associate is a high-visibility, hands-on, and dynamic role ... Analyze claims and cost savings data to drive insights for reporting and product improvement

Lantern

Strategy Analyst

Fort Wayne, IN · On-site

Job Overview The Strategy Analyst / Associate is a high-visibility, hands-on, and dynamic role ... Analyze claims and cost savings data to drive insights for reporting and product improvement

MSI

Sales Representative (Flooring)

Huntington, IN · On-site

Associate Employment Type: Full-time To perform this job successfully, the individual must be able ... Resolve customer claims and issues related to deliveries, returns, and credits. * Attend trade ...

MSI

Sales Representative (Flooring)

Zanesville, IN · On-site

Associate Employment Type: Full-time To perform this job successfully, the individual must be able ... Resolve customer claims and issues related to deliveries, returns, and credits. * Attend trade ...

MSI

Sales Representative (Flooring)

Leo-cedarville, IN · On-site

Associate Employment Type: Full-time To perform this job successfully, the individual must be able ... Resolve customer claims and issues related to deliveries, returns, and credits. * Attend trade ...

MSI

Sales Representative (Flooring)

Ossian, IN · On-site

Associate Employment Type: Full-time To perform this job successfully, the individual must be able ... Resolve customer claims and issues related to deliveries, returns, and credits. * Attend trade ...

MSI

Sales Representative (Flooring)

Van Wert, OH · On-site

Associate Employment Type: Full-time To perform this job successfully, the individual must be able ... Resolve customer claims and issues related to deliveries, returns, and credits. * Attend trade ...

MSI

Sales Representative (Flooring)

Kendallville, IN · On-site

Associate Employment Type: Full-time To perform this job successfully, the individual must be able ... Resolve customer claims and issues related to deliveries, returns, and credits. * Attend trade ...

MSI

Sales Representative (Flooring)

Hudson, IN · On-site

Associate Employment Type: Full-time To perform this job successfully, the individual must be able ... Resolve customer claims and issues related to deliveries, returns, and credits. * Attend trade ...

MSI

Sales Representative (Flooring)

Garrett, IN · On-site

Associate Employment Type: Full-time To perform this job successfully, the individual must be able ... Resolve customer claims and issues related to deliveries, returns, and credits. * Attend trade ...

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All JobsInsurance Claims Associate JobsInsurance Claims Associate Jobs in Fort Wayne, IN

Insurance Claims Associate information

See Fort Wayne, IN salary details

$12

$19

$28

How much do insurance claims associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for insurance claims associate in Fort Wayne, IN is $19.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $21.25 per hour, depending on experience, location, and employer.

What are the main challenges insurance claims associates face when managing multiple claims simultaneously?

Insurance Claims Associates often handle numerous claims at once, which can be challenging due to varying complexities, tight deadlines, and the need to maintain accuracy. Balancing thorough investigations with efficient processing is crucial, as is clear communication with clients, adjusters, and other stakeholders. Strong organizational skills and the ability to prioritize urgent tasks help Associates manage their workload effectively while ensuring customer satisfaction and compliance with company policies.

What are the key skills and qualifications needed to thrive as an insurance claims associate?

To thrive as an Insurance Claims Associate, you need strong analytical skills, attention to detail, and a foundational knowledge of insurance policies, typically supported by a relevant degree or prior experience in insurance or customer service. Familiarity with claims management software, document management systems, and sometimes industry certifications like AIC (Associate in Claims) are often required. Excellent communication, negotiation, and problem-solving skills help in managing client interactions and resolving disputes efficiently. These abilities ensure accurate claims processing, customer satisfaction, and compliance with regulatory standards.

What does an insurance claims associate do?

An Insurance Claims Associate is responsible for processing and evaluating insurance claims submitted by clients. Their main duties include reviewing claim forms, gathering necessary documentation, assessing the validity of claims, and communicating with policyholders, adjusters, and other parties involved. They ensure that claims are handled efficiently and accurately, following company policies and regulatory guidelines. Claims Associates play a key role in providing customer service and resolving issues related to claims. Their work helps determine the amount of compensation or coverage due to clients.
What are the most commonly searched types of Insurance Claims jobs in Fort Wayne, IN? The most popular types of Insurance Claims jobs in Fort Wayne, IN are:
What are popular job titles related to Insurance Claims Associate jobs in Fort Wayne, IN? For Insurance Claims Associate jobs in Fort Wayne, IN, the most frequently searched job titles are:
What job categories do people searching Insurance Claims Associate jobs in Fort Wayne, IN look for? The top searched job categories for Insurance Claims Associate jobs in Fort Wayne, IN are:
What cities near Fort Wayne, IN are hiring for Insurance Claims Associate jobs? Cities near Fort Wayne, IN with the most Insurance Claims Associate job openings:
Insurance Claims Associate jobs near you

Customer Service Agent - Affiliates

Brotherhood Mutual

Fort Wayne, IN • On-site

$15.25 - $20.50/hr

Full-time

Re-posted 6 days ago

Brotherhood Mutual rating

7.3

Company rating: 7.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

234th of 301 rated insurance

Job description

Job Title: Customer Service Agent - Affiliates
FLSA Status: Non-Exempt
Job Family: Affiliates
Department: Strategy & Operations - Affiliates
Location: Corporate Office (Fort Wayne, IN)
JOB SUMMARY
Professionally provide superior customer service while processing a large volume of product and service questions; maintain customer records. Identify sales opportunities through the building up of deep customer knowledge. Provide support to sales team through marketing campaigns, policy issuance,
renewals, and quotes on small policy requests.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Provide excellent service to prospects and customers via email and phone. This includes promptly responding to and providing answers and filing direction on questions, policy requests, and processes.
  • Manage policy renewals to ensure timely processing and accuracy while identifying coverage needs and cross-selling potential.
  • Manage and create marketing campaigns for agents and account executives.
  • Prepare quotes for small policy requests from agents, customers, and prospects.
  • Communicate with customers and agents regarding payment status, billing problems, trip status and changes, online applications and coverage questions.
  • Collaborate with customers, agents, and other affiliates staff to gather application data, renewal data, and claims processes best practices for claims and underwriting.
  • Prepare emails and letters for correspondence with customers and program partners.
  • Learn and maintain knowledge of insurance coverage and forms relating to all Special Markets products.
  • Properly document files and systems of actions as determined by management.
  • Provide detailed reports of daily transactions as determined by management.
  • Complete other projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must possess strong prioritization skills and work well under pressure.
  • Must demonstrate an aptitude to learn the CRM system.
  • Must be proficient at using Microsoft Office.
  • Must have good judgment and the ability to make independent decisions.
  • Must possess excellent verbal, written, and listening communication skills.
  • Must be able to strictly guard confidential information.
  • Must be able to understand insurance company products and operations.
  • Must uphold the company's image and professional standards in all interactions with agents, customers, employees, and other members of the public.
  • Effectively interface with external contacts, Brotherhood employees, managers, and department staff members.

EDUCATION AND/OR EXPERIENCE
List Degree Requirement, Years' Experience, and Certifications
  • Must have a high school diploma or equivalent.
  • Must have two years of general business, insurance or related experience.
  • Must hold or be willing to obtain the CISR designation and the P&C or L&H agent license.
  • Experience with foreign liability travel insurance or related product is desired.
  • An Associate's or Bachelor's degree is desired.

Terms and Conditions
This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Because the company's niche is the church and related ministries market, and because effective service requires a thorough understanding of this market, persons in this position must be familiar with church operations and must conduct themselves in a manner that will neither alienate nor offend persons within this target niche.
Brotherhood Mutual Insurance Company reserves the right to modify, interpret, or apply this position description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The
employment relationship remains "at-will".
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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