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Insurance Claims Assistant Jobs in Madison, WI (NOW HIRING)

Allied Universal

Surveillance Investigator

Madison, WI · On-site

$21.75 - $26.75/hr

Advance Your Career in Insurance Claims with Allied Universal Compliance and Investigation Services ... to assist with the administration of an insurance claim. * No two days are the same! * Auto and ...

Allied Universal

Surveillance Investigator

Madison, WI · On-site

$21.75 - $26.75/hr

Advance Your Career in Insurance Claims with Allied Universal ® Compliance and Investigation ... to assist with the administration of an insurance claim. * No two days are the same! * Auto and ...

WisHope Recovery

Clinical Supervisor

Brodhead, WI · On-site

$85K - $100K/yr

Direct and assist clear communication with billing and insurance claims and referral sources. * Provide treatment planning, coordination and collaboration with outside providers, clear discharge ...

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Showing results 21-40

All JobsInsurance Claims JobsInsurance Claims Assistant JobsInsurance Claims Assistant Jobs in Madison, WI

Insurance Claims Assistant information

See Madison, WI salary details

$9

$22

$46

How much do insurance claims assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for insurance claims assistant in Madison, WI is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $25.91 per hour, depending on experience, location, and employer.

What does an insurance claims assistant do?

An Insurance Claims Assistant supports the claims process by gathering information, processing paperwork, and communicating with policyholders, adjusters, and other stakeholders. They help ensure that claims are handled efficiently and accurately, from the initial report to the final settlement. Typical tasks include data entry, document management, scheduling appointments, and responding to inquiries. Their role is critical in maintaining customer satisfaction and the smooth operation of the insurance claims department.

What are the key skills and qualifications needed to thrive as an insurance claims assistant, and why are they important?

To thrive as an Insurance Claims Assistant, you need strong organizational skills, attention to detail, and a solid understanding of insurance policies and processes, often supported by a high school diploma or associate degree. Familiarity with claims management software, document management systems, and Microsoft Office is typically required. Excellent communication, customer service, and problem-solving abilities help you effectively interact with clients and team members. These skills are crucial for efficiently processing claims, minimizing errors, and ensuring client satisfaction in a fast-paced environment.

What are some common challenges faced by insurance claims assistants, and how can they be managed effectively?

Insurance Claims Assistants often handle high volumes of claims and tight deadlines, which can be challenging when juggling multiple cases simultaneously. Effective time management and strong organizational skills are essential to prioritize tasks and ensure accurate, timely processing. Additionally, dealing with upset clients or complex claim scenarios requires patience, empathy, and clear communication. Building a solid understanding of company procedures and regularly collaborating with adjusters and other team members can help address these challenges and support professional growth.

What is the difference between Insurance Claims Assistant vs Insurance Adjuster?

AspectInsurance Claims AssistantInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are a plusRequires relevant licenses, certifications, and often a bachelor’s degree in insurance or related field
Work EnvironmentOffice settings, supporting claims processing teamsFieldwork and office work, investigating claims on-site or remotely
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, adjusting claims and assessing damages
Search & Comparison IntentPeople looking for entry-level or support roles in claims processingIndividuals interested in assessing damages and making claim decisions

While both roles are involved in the insurance claims process, Insurance Claims Assistants primarily support claims teams with administrative tasks, whereas Insurance Adjusters evaluate damages and determine claim payouts. The roles differ in responsibilities, required credentials, and work environment, but both are essential in the insurance industry.

Is insurance claims assistant a stressful job?

The role of an insurance claims assistant can be stressful due to handling multiple claims, meeting deadlines, and managing customer expectations. It requires attention to detail, communication skills, and the ability to work under pressure, especially during high claim volumes or complex cases.

What is the role of an insurance claims assistant?

An insurance claims assistant supports the claims process by reviewing and organizing claim documentation, communicating with clients and adjusters, and ensuring accurate data entry. They often use claims management software and need strong organizational and communication skills to facilitate efficient claim resolution.

What cities near Madison, WI are hiring for Insurance Claims Assistant jobs?

Cities near Madison, WI with the most Insurance Claims Assistant job openings:

Insurance Claims Assistant jobs near you
Infographic showing various Insurance Claims Assistant job openings in Madison, WI as of June 2026, with employment types broken down into 86% Full Time, 8% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $45,813 per year, or $22 per hour.

Customer Service Representative - State Farm Agent Team Member

Julie Bass - State Farm Agent

Monona, WI • On-site

$50K - $65K/yr

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

Benefits:
  • License Reimbursement
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Julie Bass - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.