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Insurance Claims Assistant Jobs in Madison, WI (NOW HIRING)

CBCS

Claims Account Manager

Madison, WI

... claims handling and reporting * Assist with contracts, renewals, and financial reconciliation ... TPA, insurance carrier, or claims organization * Strong background in auto liability, general ...

Horace Mann

Group Claims Support Specialist

Madison, WI

$21.44 - $29.16/hr

... and other Group Insurance products. Key Responsibilities Claims Administration & Processing ... Scan, upload, index, and manage electronic and physical claim documents. * Assist with claim filing ...

Compeer Financial

Insurance Client Coordinator

Janesville, WI · On-site

$16.75 - $22.50/hr

Assists with facilitating client insurance claims by collaborating with insurance sales team ... Prepares and provides reports from Power BI to assist the sales team to ensure deadlines are met.

New

Horace Mann

Group Claims Support Specialist

Madison, WI · On-site

$21.44 - $29.16/hr

... and other Group Insurance products. Key Responsibilities Claims Administration & Processing ... Scan, upload, index, and manage electronic and physical claim documents. * Assist with claim filing ...

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All JobsInsurance Claims JobsInsurance Claims Assistant JobsInsurance Claims Assistant Jobs in Madison, WI

Insurance Claims Assistant information

See Madison, WI salary details

$9

$22

$46

How much do insurance claims assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for insurance claims assistant in Madison, WI is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $25.91 per hour, depending on experience, location, and employer.

What is the difference between Insurance Claims Assistant vs Insurance Adjuster?

AspectInsurance Claims AssistantInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are a plusRequires relevant licenses, certifications, and often a bachelor’s degree in insurance or related field
Work EnvironmentOffice settings, supporting claims processing teamsFieldwork and office work, investigating claims on-site or remotely
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, adjusting claims and assessing damages
Search & Comparison IntentPeople looking for entry-level or support roles in claims processingIndividuals interested in assessing damages and making claim decisions

While both roles are involved in the insurance claims process, Insurance Claims Assistants primarily support claims teams with administrative tasks, whereas Insurance Adjusters evaluate damages and determine claim payouts. The roles differ in responsibilities, required credentials, and work environment, but both are essential in the insurance industry.

How to become an insurance claims assistant?

To become an insurance claims assistant, candidates typically need a high school diploma or equivalent, strong organizational and communication skills, and familiarity with insurance policies and claims processes. Some employers prefer candidates with customer service experience or relevant certifications, such as the Certified Claims Professional (CCP), and proficiency in computer software like claim management systems. On-the-job training is common, and the role often requires attention to detail and the ability to handle sensitive information.

What does an insurance claims assistant do?

An Insurance Claims Assistant supports the claims process by gathering information, processing paperwork, and communicating with policyholders, adjusters, and other stakeholders. They help ensure that claims are handled efficiently and accurately, from the initial report to the final settlement. Typical tasks include data entry, document management, scheduling appointments, and responding to inquiries. Their role is critical in maintaining customer satisfaction and the smooth operation of the insurance claims department.

Is insurance claims assistant a stressful job?

The role of an insurance claims assistant can be stressful due to handling multiple claims, meeting deadlines, and managing customer expectations. It requires attention to detail, communication skills, and the ability to work under pressure, especially during high claim volumes or complex cases.

What are some common challenges faced by insurance claims assistants, and how can they be managed effectively?

Insurance Claims Assistants often handle high volumes of claims and tight deadlines, which can be challenging when juggling multiple cases simultaneously. Effective time management and strong organizational skills are essential to prioritize tasks and ensure accurate, timely processing. Additionally, dealing with upset clients or complex claim scenarios requires patience, empathy, and clear communication. Building a solid understanding of company procedures and regularly collaborating with adjusters and other team members can help address these challenges and support professional growth.

What is the role of an insurance claims assistant?

An insurance claims assistant supports the claims process by reviewing and organizing claim documentation, communicating with clients and adjusters, and ensuring accurate data entry. They often use claims management software and need strong organizational and communication skills to facilitate efficient claim resolution.

What are the key skills and qualifications needed to thrive as an insurance claims assistant, and why are they important?

To thrive as an Insurance Claims Assistant, you need strong organizational skills, attention to detail, and a solid understanding of insurance policies and processes, often supported by a high school diploma or associate degree. Familiarity with claims management software, document management systems, and Microsoft Office is typically required. Excellent communication, customer service, and problem-solving abilities help you effectively interact with clients and team members. These skills are crucial for efficiently processing claims, minimizing errors, and ensuring client satisfaction in a fast-paced environment.

What cities near Madison, WI are hiring for Insurance Claims Assistant jobs?

Cities near Madison, WI with the most Insurance Claims Assistant job openings:

Insurance Claims Assistant jobs near you
Infographic showing various Insurance Claims Assistant job openings in Madison, WI as of June 2026, with employment types broken down into 86% Full Time, 8% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $45,813 per year, or $22 per hour.

Claims, Assistant Vice President

Sedgwick

Sun Prairie, WI • On-site

Full-time

Re-posted 25 days ago

Sedgwick rating

7.6

Company rating: 7.6 out of 10

Based on 321 frontline employees who took The Breakroom Quiz

211th of 307 rated insurance

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Claims, Assistant Vice President

PRIMARY PURPOSE OF THE ROLE: To be responsible for the technical and operational functions within assigned office(s) including compliance with company standards and industry best practices.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

  • Responsible for overall operations management for all locations/offices within an area.

  • Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.

  • Establishes business plan with goals and objectives for the assigned area and locations/offices.

  • Monitors management reports relating to the area/office performance.

  • Assists with the coordination of sales and client service efforts including oral presentations.

  • Supports the organization's quality program(s).

  • Travels as required.

SUPERVISORY RESPONSIBILITIES

  • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

  • Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.

  • Provides support, guidance, leadership and motivation to promote maximum performance.

  • Has direct and/or indirect responsibility for 100-299 colleagues.

QUALIFICATIONS

Education & Licensing: Ten (10) years of claims management experience or equivalent combination of education and experience required to include four (4) years supervisory experience.

  • Bachelor's degree from an accredited college or university preferred.CPCU, ARM, AIM, and/or AIC certifications preferred, licenses as required.

  • Skills: strong technical claims knowledge, excellent oral and written communication, including presentation skills, PC literate, including Microsoft Office products, and leadership/management skills

Work environment requirements include -
Physical: Computer keyboarding
Auditory/visual: Hearing, vision and talking
Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.They are not intended to constitute a comprehensive list of functions, duties, or local variances.Management retains the discretion to add or to change the duties of the position at any time.

Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

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