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Insurance Claims Assistant Jobs in Madison, AL (NOW HIRING)

Venza Care

Assistant Business Manager

Huntsville, AL · On-site

$16 - $20/hr

Supplemental insurance options * Ask about our pay in lieu of benefits option at your interview ... Strong knowledge of AHCCCS claims submission, Medicare/Medicare Advantage billing, and accounts ...

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All JobsInsurance Claims JobsInsurance Claims Assistant JobsInsurance Claims Assistant Jobs in Madison, AL

Insurance Claims Assistant information

See Madison, AL salary details

$8

$18

$39

How much do insurance claims assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for insurance claims assistant in Madison, AL is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $22.07 per hour, depending on experience, location, and employer.

What does an insurance claims assistant do?

An Insurance Claims Assistant supports the claims process by gathering information, processing paperwork, and communicating with policyholders, adjusters, and other stakeholders. They help ensure that claims are handled efficiently and accurately, from the initial report to the final settlement. Typical tasks include data entry, document management, scheduling appointments, and responding to inquiries. Their role is critical in maintaining customer satisfaction and the smooth operation of the insurance claims department.

What are the key skills and qualifications needed to thrive as an insurance claims assistant, and why are they important?

To thrive as an Insurance Claims Assistant, you need strong organizational skills, attention to detail, and a solid understanding of insurance policies and processes, often supported by a high school diploma or associate degree. Familiarity with claims management software, document management systems, and Microsoft Office is typically required. Excellent communication, customer service, and problem-solving abilities help you effectively interact with clients and team members. These skills are crucial for efficiently processing claims, minimizing errors, and ensuring client satisfaction in a fast-paced environment.

What are some common challenges faced by insurance claims assistants, and how can they be managed effectively?

Insurance Claims Assistants often handle high volumes of claims and tight deadlines, which can be challenging when juggling multiple cases simultaneously. Effective time management and strong organizational skills are essential to prioritize tasks and ensure accurate, timely processing. Additionally, dealing with upset clients or complex claim scenarios requires patience, empathy, and clear communication. Building a solid understanding of company procedures and regularly collaborating with adjusters and other team members can help address these challenges and support professional growth.

What is the difference between Insurance Claims Assistant vs Insurance Adjuster?

AspectInsurance Claims AssistantInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are a plusRequires relevant licenses, certifications, and often a bachelor’s degree in insurance or related field
Work EnvironmentOffice settings, supporting claims processing teamsFieldwork and office work, investigating claims on-site or remotely
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, adjusting claims and assessing damages
Search & Comparison IntentPeople looking for entry-level or support roles in claims processingIndividuals interested in assessing damages and making claim decisions

While both roles are involved in the insurance claims process, Insurance Claims Assistants primarily support claims teams with administrative tasks, whereas Insurance Adjusters evaluate damages and determine claim payouts. The roles differ in responsibilities, required credentials, and work environment, but both are essential in the insurance industry.

Is insurance claims assistant a stressful job?

The role of an insurance claims assistant can be stressful due to handling multiple claims, meeting deadlines, and managing customer expectations. It requires attention to detail, communication skills, and the ability to work under pressure, especially during high claim volumes or complex cases.

What is the role of an insurance claims assistant?

An insurance claims assistant supports the claims process by reviewing and organizing claim documentation, communicating with clients and adjusters, and ensuring accurate data entry. They often use claims management software and need strong organizational and communication skills to facilitate efficient claim resolution.

What are the most commonly searched types of Insurance Claims jobs in Madison, AL?

The most popular types of Insurance Claims jobs in Madison, AL are:

What cities near Madison, AL are hiring for Insurance Claims Assistant jobs?

Cities near Madison, AL with the most Insurance Claims Assistant job openings:

Insurance Claims Assistant jobs near you

Office Specialist Huntsville South

Cooks Pest Control

Huntsville, AL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Cook's Pest Control rating

5.4

Company rating: 5.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

31st of 35 rated pest control companies

Job description

The Office Specialist is skilled in the day-to-day functions of the office and will perform a variety of office/clerical duties while providing excellent customer service. Responsibilities may range from general receptionist duties to some HR and Accounting functions .

Customer Service

  • Answer incoming customer calls and route calls to the appropriate department.
  • Complete initial new customer intake, enter basic customer information and route new customer information to the appropriate sales team member.
  • Respond to customer account and billing questions or concerns.
  • Contact customers regarding invalid payments and funding sources.

Accounting

  • Process customer payments received and complete daily bank deposits.
  • Process vendor invoices, submit payment via credit card or submit payment request to Corporate Office as appropriate.
  • Monitor past due accounts and contact customers for collections. Forward accounts to collections agency as needed.
  • Process account write offs and termination of customer accounts as needed.
  • Communicate with District Manager on completion of tasks outlined on the Daily Accounting Checklist.
  • Review payroll and make adjustments as needed.
  • Maintain petty cash.

Human Resources

  • Complete full hiring and onboarding process for new employees, including processing background checks, scheduling physical & drug screens, entering employee info into HRIS, and completing new hire paperwork.
  • Assist new and current employees with general HR/Benefits questions.
  • Process monthly employee changes including but not limited to pay rate and status changes.
  • Complete termination process for exiting employees.
  • Manage Workers’ Compensation and Auto Insurance claims.

Office Management

  • Complete monthly warehouse and office supply order.
  • Order business cards.

Qualifications:
Qualifications

  • High School Diploma or equivalent
  • Must have excellent customer service skills.
  • Must have excellent computer skills and be familiar with Microsoft Office Suite (Excel, Word, and Outlook).
  • Must have excellent organizational skills, be able to multitask and determine priorities.
  • Must have excellent attention to detail; accuracy of work is highly important.
  • Must have excellent communication skills, both oral and written.
  • Must be able to work well both independently and as part of a team.

This position works in an office setting and may be in direct contact with customers. This position requires the employee to sit at a computer for up to 8 hours per day. This position may require light lifting and filing. Saturdays and evening work may be required at times.

Additional Information

Along with a great place to work, Cook’s employees enjoy:

  • Competitive Pay!
  • Health, Dental, Vision, Life, Disability!
  • 401(k) Retirement Plan with Company Match!
  • Paid Time Off – Vacation/Sick Time + Holidays!
  • Mentorship & Advancement opportunities!

* Cook’s is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

What Cook's Pest Control employees say

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