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Insurance Claims Assistant Jobs in Madison, AL (NOW HIRING)

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Insurance Claims Assistant information

See Madison, AL salary details

$8

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$39

How much do insurance claims assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for insurance claims assistant in Madison, AL is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $22.07 per hour, depending on experience, location, and employer.

What does an insurance claims assistant do?

An Insurance Claims Assistant supports the claims process by gathering information, processing paperwork, and communicating with policyholders, adjusters, and other stakeholders. They help ensure that claims are handled efficiently and accurately, from the initial report to the final settlement. Typical tasks include data entry, document management, scheduling appointments, and responding to inquiries. Their role is critical in maintaining customer satisfaction and the smooth operation of the insurance claims department.

What are the key skills and qualifications needed to thrive as an insurance claims assistant, and why are they important?

To thrive as an Insurance Claims Assistant, you need strong organizational skills, attention to detail, and a solid understanding of insurance policies and processes, often supported by a high school diploma or associate degree. Familiarity with claims management software, document management systems, and Microsoft Office is typically required. Excellent communication, customer service, and problem-solving abilities help you effectively interact with clients and team members. These skills are crucial for efficiently processing claims, minimizing errors, and ensuring client satisfaction in a fast-paced environment.

What are some common challenges faced by insurance claims assistants, and how can they be managed effectively?

Insurance Claims Assistants often handle high volumes of claims and tight deadlines, which can be challenging when juggling multiple cases simultaneously. Effective time management and strong organizational skills are essential to prioritize tasks and ensure accurate, timely processing. Additionally, dealing with upset clients or complex claim scenarios requires patience, empathy, and clear communication. Building a solid understanding of company procedures and regularly collaborating with adjusters and other team members can help address these challenges and support professional growth.

What is the difference between Insurance Claims Assistant vs Insurance Adjuster?

AspectInsurance Claims AssistantInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are a plusRequires relevant licenses, certifications, and often a bachelor’s degree in insurance or related field
Work EnvironmentOffice settings, supporting claims processing teamsFieldwork and office work, investigating claims on-site or remotely
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, adjusting claims and assessing damages
Search & Comparison IntentPeople looking for entry-level or support roles in claims processingIndividuals interested in assessing damages and making claim decisions

While both roles are involved in the insurance claims process, Insurance Claims Assistants primarily support claims teams with administrative tasks, whereas Insurance Adjusters evaluate damages and determine claim payouts. The roles differ in responsibilities, required credentials, and work environment, but both are essential in the insurance industry.

Is insurance claims assistant a stressful job?

The role of an insurance claims assistant can be stressful due to handling multiple claims, meeting deadlines, and managing customer expectations. It requires attention to detail, communication skills, and the ability to work under pressure, especially during high claim volumes or complex cases.

What is the role of an insurance claims assistant?

An insurance claims assistant supports the claims process by reviewing and organizing claim documentation, communicating with clients and adjusters, and ensuring accurate data entry. They often use claims management software and need strong organizational and communication skills to facilitate efficient claim resolution.

What are the most commonly searched types of Insurance Claims jobs in Madison, AL?

The most popular types of Insurance Claims jobs in Madison, AL are:

What cities near Madison, AL are hiring for Insurance Claims Assistant jobs?

Cities near Madison, AL with the most Insurance Claims Assistant job openings:

Insurance Claims Assistant jobs near you

Account Associate - State Farm Agent Team Member

Trevor Butcher - State Farm Agent

Decatur, AL • On-site

$60K - $80K/yr

Full-time

PTO

Re-posted 7 days ago

Job description

Benefits:
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
I opened my agency in 2011 and currently lead a team of four. Before becoming a State Farm agent, I worked as a State Farm Agency Field Specialist, State Farm Team Member, and in banking. Those experiences helped shape my passion for helping people, developing others, and building strong customer relationships.
I am a graduate of Florida State University and the United States Merchant Marine Academy. My wife and I have been married for more than 20 years, and we have three children. Outside of work, I enjoy golfing, hiking, traveling, coaching youth sports, and staying involved in the community. I also serve as a pastor at Glory Community Church and support several local organizations and outreach initiatives.
Our agency is built on teamwork, accountability, and personal growth. We provide ongoing training, coaching, professional development opportunities, and participation in the Agent Aspirant Program for team members interested in agency ownership. I'm looking for someone who is hungry, humble, driven, and eager to grow. If you're looking for a supportive environment where hard work is recognized and growth is encouraged, we'd love to meet you.
ROLE DESCRIPTION:
As an Account Associate for Trevor Butcher - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:
  • Manage customer accounts and update information in the database.
  • Assist customers with policy changes and inquiries.
  • Process insurance claims and follow up with customers on claim status.
  • Coordinate with underwriters to ensure timely policy issuance.
QUALIFICATIONS:
  • Strong organizational skills and attention to detail.
  • Excellent customer service and communication skills.
  • Previous experience in insurance or a related field preferred.