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Insurance Claims Assistant Jobs in Tennessee (NOW HIRING)

Acrisure

Medical Only Adjuster

Brentwood, TN · On-site

We are seeking an entry-level Claims Assistant to support the day-to-day handling of insurance claims involving minor injuries. This is an excellent opportunity for someone looking to start a career ...

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Insurance Claims Assistant information

See Tennessee salary details

$8

$19

$41

How much do insurance claims assistant jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for insurance claims assistant in Tennessee is $19.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $23.37 per hour, depending on experience, location, and employer.

What is the difference between Insurance Claims Assistant vs Insurance Adjuster?

AspectInsurance Claims AssistantInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are a plusRequires relevant licenses, certifications, and often a bachelor’s degree in insurance or related field
Work EnvironmentOffice settings, supporting claims processing teamsFieldwork and office work, investigating claims on-site or remotely
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, adjusting claims and assessing damages
Search & Comparison IntentPeople looking for entry-level or support roles in claims processingIndividuals interested in assessing damages and making claim decisions

While both roles are involved in the insurance claims process, Insurance Claims Assistants primarily support claims teams with administrative tasks, whereas Insurance Adjusters evaluate damages and determine claim payouts. The roles differ in responsibilities, required credentials, and work environment, but both are essential in the insurance industry.

What does an Insurance Claims Assistant do?

An Insurance Claims Assistant supports the claims process by gathering information, processing paperwork, and communicating with policyholders, adjusters, and other stakeholders. They help ensure that claims are handled efficiently and accurately, from the initial report to the final settlement. Typical tasks include data entry, document management, scheduling appointments, and responding to inquiries. Their role is critical in maintaining customer satisfaction and the smooth operation of the insurance claims department.

What are some common challenges faced by Insurance Claims Assistants, and how can they be managed effectively?

Insurance Claims Assistants often handle high volumes of claims and tight deadlines, which can be challenging when juggling multiple cases simultaneously. Effective time management and strong organizational skills are essential to prioritize tasks and ensure accurate, timely processing. Additionally, dealing with upset clients or complex claim scenarios requires patience, empathy, and clear communication. Building a solid understanding of company procedures and regularly collaborating with adjusters and other team members can help address these challenges and support professional growth.

What are the key skills and qualifications needed to thrive as an Insurance Claims Assistant, and why are they important?

To thrive as an Insurance Claims Assistant, you need strong organizational skills, attention to detail, and a solid understanding of insurance policies and processes, often supported by a high school diploma or associate degree. Familiarity with claims management software, document management systems, and Microsoft Office is typically required. Excellent communication, customer service, and problem-solving abilities help you effectively interact with clients and team members. These skills are crucial for efficiently processing claims, minimizing errors, and ensuring client satisfaction in a fast-paced environment.
What are the most commonly searched types of Insurance Claims jobs in Tennessee? The most popular types of Insurance Claims jobs in Tennessee are:
What cities in Tennessee are hiring for Insurance Claims Assistant jobs? Cities in Tennessee with the most Insurance Claims Assistant job openings:
Insurance Claims Assistant jobs near you
Infographic showing various Insurance Claims Assistant job openings in Tennessee as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,260 per year, or $19.8 per hour.
Personal Lines Claims Advocate

Personal Lines Claims Advocate

Zander Insurance

Nashville, TN • On-site

Other

Medical, Dental, Life, Retirement, PTO

Posted 26 days ago

Job description

Elevate Your Career with Zander: Personal Lines Claims Advocate

At Zander Insurance, we recognize and reward top talent with industry-leading compensation packages and expansive growth opportunities. Join our team as a Personal Lines Account Manager and be part of an organization that values your skills and dedication while doing meaningful work protecting families. As a 100-year-old company experiencing remarkable growth year over year, we offer stability and opportunities in a thriving industry.

Why Zander?

Unmatched Compensation:

  • Industry-Leading Salary + Performance Incentives
  • Guaranteed Comp Increases
  • 401(k) Match: Benefit from a 5% dollar-for-dollar company match.
  • Financial Growth: As part of our Employee Stock Ownership Plan (ESOP), all employees join in our success via the distribution of company ownership shares. Currently, 30% of team members have share values exceeding $500,000!

Outstanding Benefits:

  • Medical, Dental, Life, & Disability Insurance: 100% employer-paid.
  • Generous HSA Contributions: Enjoy substantial company contributions.
  • Paid Time Off: 3 weeks of PTO plus holidays.
  • Flexible Work Schedule: Telecommute on a hybrid schedule.
  • Career Advancement: We promote from within and offer leadership opportunities as we continue to grow.

Your role:

  • Act as a resource/point of contact for clients auto insurance and property insurance claims issues.
  • Develop positive relationships with Zander clients, and carriers.
  • Manage open claims and aggressively pursue timely closure of all claims.
  • Assist in investigation of claims.
  • Participate in claims strategies and identify any potential issues.
  • Be a resource to educate our clients on what will happen with the claims process.
  • Analyze claims status, prepare and/or present reports to management.
  • Keep abreast of all new developments in the claim's arena.
  • Maintain an extensive knowledge of insurance coverages and markets.
  • Document claim activity on agency and account management system.
  • Other duties and assignments as directed by management.

Position Qualifications:

  • Minimum 2 years' experience in claims administration, claims processing, or similar duties within personal lines or commercial property and casualty.
  • Detailed understanding of multiple lines of personal lines coverages OR
  • 2+ years of personal or commercial property and casualty experience.

Requirements:

  • Excellent communication skills, both oral and written, are required.
  • Must be self-motivated, problem solving/solution oriented with goal setting and project administration skills.
  • Strong interpersonal skills including negotiation skills, team building skills, and flexibility.
  • Must have strong internal and external customer service skills, with the ability to develop sound relationships with multiple clients and claims partners.
  • Proficiency in the use of Microsoft Word, Excel and PowerPoint and minimum typing speed of 45 wpm required.
  • Willingness to expand knowledge and effectiveness in insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing.
  • Organizational and time management skills to prioritize workloads to meet time sensitive deadlines required.
  • Must have the ability to analyze and interpret claims information.
  • Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives required.
  • Insurance and claims management designations/certifications a plus.
  • You have a Property and Casualty license in Tennessee
  • Bachelor's degree preferred.

We Are An Equal Opportunity Employer. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.

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