Insurance Case Manager Jobs in Gaithersburg, MD (NOW HIRING)

Job Title: Case Manager                                               FSLA Status: Non-Exempt/Full-Time
Reports To: Assistant Program Coordinator              Pay Range: $55,000-$70,000 annually 
Program Type: Single and Families Program                *House of Ruth salaries may be adjusted up or down contingent on the agency's financial position with due notice.* 

Organizational Overview: 

For nearly 50 years, House of Ruth has empowered women, children, and families to rebuild their lives and heal from trauma, abuse, and houselessness. We offer comprehensive services for survivors, including service-enriched housing, nationally accredited child and family development programming, and free counseling to anyone who has experienced domestic violence. 

Position Summary: 

The Case Manager is responsible for developing a therapeutic relationship with the program participants, assess strengths and needs, creates goals, implements and monitors the case management plan. Maintain collaboration with landlords in the community. Provides supportive counseling and facilitates groups.  

Essential Duties and Responsibilities: 

• Completes intake referral interviews with the Assistant Program Coordinator. 
• Orient new program participants and meet regularly with the participants in the office and in the community.  
• Develop a therapeutic relationship, assess strengths and needs, formulates a case management plan and implements that plan.  
• Complete and maintain accurate, thorough documentation reflecting all case management and counseling functions and activities.  
• Communicate essential issues to collateral contacts. Gather and incorporate information from other sources regarding the participant. 
• Identify resources including housing and link program participants to a comprehensive set of services. Advocate for services to assist the participants.  
• Establish and maintain professional contacts with House of Ruth staff and staff from other organizations to ensure coordinated services.  
• Accompany program participants to appointments as appropriate. 
• Develop and conduct a variety of psycho-education and support groups and activities, teach a range of living skills and social skills including parenting.  
• Provide positive role modeling to program participants.  
• Provide supportive counseling, problem resolution and crisis intervention sessions. Intervene during and after an incident.  
• Ensure that the participants adhere to the agreed upon program expectations and address instances of non-adherence to program policies and procedures.  
• Create & maintain a safe, secure and non-violent environment for all program participants.  
• Effectively manage all emergencies by following standard procedures. 
• Monitors medications, conduct urine toxicology screens and complete all related documentation.  
• Screen telephone calls and walk-ins, provides crisis intervention and make appropriate referrals. 
• Provide on call support/program coverage when needed.  
• Provide on-going briefings to the Assistant Program Coordinator on all relevant issues and pertinent information relating to the program participants. 
• Attend all training sessions and meetings.  
• Develop, maintain and collaborate with landlords in the community. 
• Input and maintain database system applicable to program. 
• Case managers assist and support grant reporting by providing client and case management information to the APC, Data specialist, and the grant manager when requested. 
• Other duties may be assigned. 

Education and Experience: 

• Bachelor's degree in social work or related field required.   
• 1-2 years' experience in a case manager role.  
• Experience working in a residential setting preferred. 

Pre-Employment Requirements: 

Successfully passing the following pre-employment process is required: 

• FBI Fingerprint/Background Check 
• Child and Family Services Requirement (CFSA) 
• Alcohol and drug Test 
• Urine Screening 
• TB Test  
• Police Clearance 
• Must be fully vaccinated, including the booster 
• Must have a valid driver's license and access to a vehicle 

Skills: 

• Strong analytical, planning and organizing skills 
• Self-starter with good time management skills 
• Strong working knowledge of MS Office 365 
• High level of interpersonal skills to handle sensitive and confidential situations 
• Excellent written and verbal communication skills 
• Good problem-solving skills 
• Team player with demonstrated ability to work with cross functional teams 
• Ability to communicate and present across levels up to executive leadership 
• Demonstrated ability to teach others 
• Must be willing to travel up to 25% throughout the DC area 
• Must be able to work a flexible schedule due to the 24/7 operation of House of Ruth programs 
• Exhibit a passion for working with women and/or children 

Employee Benefits:

The benefits package for full-time employees includes:         

• Medical and Dental Insurance 
• Vision Insurance 
• Life/AD&D Insurance 
• Retirement Plan 
• Tuition Assistance Program 
• Paid Time Off and Holidays 
• Employee Referral Program 

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.  

Additional Information: 

The House of Ruth is an Equal Employment Opportunity (EEO) employer.  

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.  

All duties and responsibilities are completed according to the House of Ruth's policies and procedures.  

House of Ruth offers an attractive benefits package for all full-time employees. 

To apply please submit resume online at www.houseofruth.org/join-our-team