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Insurance Case Manager Jobs in Hawaii (NOW HIRING)

Mental Health Kokua

Case Manager

Hilo, HI · On-site

$22 - $24/hr

Mental Health Kokua (MHK) is hiring a Case Manager in Hilo (Hawai ʻi Island) to support adults ... Dental Insurance (HDS) * Supplemental Insurance (Aflac) * Pet Insurance * 403(b) Retirement Plan

Mental Health Kokua

Case Manager

Honolulu, HI · On-site

$24 - $28/hr

As a Case Manager, you will coordinate care, advocate for client needs, and provide recovery ... Dental Insurance (HDS) * Supplemental Insurance (Aflac) * Pet Insurance * 403(b) Retirement Plan

U.S.VETS

Case Manager II

Kapolei, HI

$24.04 - $25/hr

Case management is a collaborative process which assesses, plans, implements, coordinates, monitors ... Maintains confidentiality in compliance with the Health Insurance Portability and Accountability ...

Loyal Source

Nurse Case Manager

Honolulu, HI · On-site

The Case Manager shall negotiate, write, finalize, and administer product/service agreements to insure mutual compliance in meeting care goals. Qualifications * The contractor shall have demonstrated ...

U.S.VETS

Case Manager III

Waianae, HI

Case Manager III is responsible for providing guidance to veterans to achieve their highest level ... Maintains confidentiality in compliance with the Health Insurance Portability and Accountability ...

AlohaCare

Case Management Manager

Honolulu, HI · Remote

$19.75 - $25.50/hr

... health insurance coverage. Our members include children, seniors, and adults residing on all ... Manager manages the case management team and the care coordination of behavioral health members to ...

AlohaCare

Case Management Manager

Honolulu, HI · Remote

$19.75 - $25.50/hr

... health insurance coverage. Our members include children, seniors, and adults residing on all ... Manager manages the case management team and the care coordination of behavioral health members to ...

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Insurance Case Manager information

See Hawaii salary details

$33.8K

$52.8K

$76.9K

How much do insurance case manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for insurance case manager in Hawaii is $52,822.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $61,300.00 per year, depending on experience, location, and employer.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.
More about Insurance Case Manager jobs
What are popular job titles related to Insurance Case Manager jobs in Hawaii? For Insurance Case Manager jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Insurance Case Manager jobs in Hawaii look for? The top searched job categories for Insurance Case Manager jobs in Hawaii are:
What cities in Hawaii are hiring for Insurance Case Manager jobs? Cities in Hawaii with the most Insurance Case Manager job openings:
Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Hawaii as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $52,822 per year, or $25.4 per hour.

Case Manager

Mental Health Kokua

Hilo, HI • On-site

$22 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Mental Health Kokua (MHK) is hiring a Case Manager in Hilo (Hawaiʻi Island) to support adults with mental health challenges through community-based services. This full-time, community-based role focuses on helping individuals build stability, strengthen independence, and access the services and resources needed to support their recovery goals.

As a Case Manager, you will coordinate care, advocate for client needs, and connect individuals to behavioral health, medical, housing, and community-based supports. This role is well-suited for compassionate professionals in Hilo and surrounding East Hawaiʻi communities who enjoy relationship-based work and making a meaningful impact through recovery-oriented services.


What You’ll Do (Responsibilities)

  • Care Coordination: Assess client needs, develop service plans, and coordinate behavioral health, medical, housing, and community resources
  • Client Advocacy: Support individuals in accessing benefits, services, and community-based supports that promote stability and independence
  • Recovery-Oriented Support: Promote recovery using person-centered, strength-based, and trauma-informed practices
  • Hospital & Transition Support: Provide follow-up services and support successful transitions following hospitalization or other major life changes
  • Community Collaboration: Partner with providers, families, landlords, and community organizations to support client goals
  • Crisis Response: Respond appropriately to client crises and coordinate support services as needed
  • Documentation & Compliance: Complete timely assessments, service plans, progress notes, and required documentation
  • Team Collaboration: Participate in supervision, case reviews, and interdisciplinary team meetings to ensure quality services


Case Manager Qualifications

  • Preferred: Bachelor’s degree in psychology, sociology, social work, human services, or a related behavioral health field
  • Preferred: One and a half (1.5) years or more of case management, human services, or behavioral health experience; experience working with co-occurring challenges is a plus
  • Skills: Strong communication, organization, documentation, advocacy, and relationship-building skills
  • Certifications: TB clearance, CPR, and First Aid (or willingness to obtain)
  • Fit for the Role: Comfortable supporting adults with mental health challenges in community-based settings while promoting recovery, stability, and independence


Requirements & Work Conditions

  • Ability to pass a criminal background check and drug/alcohol screening
  • Valid Hawaiʻi driver's license, current vehicle insurance, and safety inspection
  • Ability to travel throughout Hawaiʻi Island for client visits, appointments, and meetings
  • Ability to lift up to 25 lbs and respond to emergencies as needed


Benefits of Joining MHK

  • Medical & Vision Insurance (UHA or Kaiser)
  • Dental Insurance (HDS)
  • Supplemental Insurance (Aflac)
  • Pet Insurance
  • 403(b) Retirement Plan
  • Identity Theft & Legal Protection
  • Paid Leave & Holiday Pay
  • Public Service Loan Forgiveness (PSLF) eligibility


Why Choose Mental Health Kokua?

At Mental Health Kokua, we believe in “Opportunities to Begin Again.” Your work helps individuals build stability, strengthen recovery, and develop meaningful connections within their community.

Behind every success story is someone who provides guidance, encouragement, and support along the way. Apply today!