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Insurance Call Center Jobs in Tempe, AZ (NOW HIRING)

State of Arizona

REMOTE Call Center Agent

Phoenix, AZ

$17 - $18/hr

Job Summary REMOTE Call Center Agent State of Arizona Full-time, Contract Remote | Phoenix, AZ ... National call centers in industries such as finance/banking, insurance, * telecommunications (not ...

New

MDS Communications

Call Center Sales Agent

Mesa, AZ

$16.15 - $17.65/hr

Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

CoolSys

Representative 2, Call Center

Phoenix, AZ

$20 - $22/hr

Company sponsored life insurance, as well as optional AD&D, short and long-term disability ... Minimum 2 years of Call Center/Dispatch experience or experience in a fast-paced and mission ...

AT&T

Manager-Sales Bilingual Call Center

Mesa, AZ · On-site

$23K/yr

To lead, direct, and optimize a team of telesales representatives in a consumer call center ... Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental ...

New

AT&T

Manager-Sales Bilingual Call Center

Mesa, AZ

$23K/yr

To lead, direct, and optimize a team of telesales representatives in a consumer call center ... Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental ...

New

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Tempe, AZ

Insurance Call Center information

See Tempe, AZ salary details

$10

$16

$23

How much do insurance call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for insurance call center in Tempe, AZ is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $18.17 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Tempe, AZ?

The most popular types of Insurance Call Center jobs in Tempe, AZ are:

What are popular job titles related to Insurance Call Center jobs in Tempe, AZ?

For Insurance Call Center jobs in Tempe, AZ, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Tempe, AZ look for?

The top searched job categories for Insurance Call Center jobs in Tempe, AZ are:

What cities near Tempe, AZ are hiring for Insurance Call Center jobs?

Cities near Tempe, AZ with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Tempe, AZ as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $34,298 per year, or $16.5 per hour.

REMOTE Call Center Agent

State of Arizona

Phoenix, AZ

$17 - $18/hr

Full-time

Posted 3 days ago

New

State Of Arizona rating

7.8

Company rating: 7.8 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

24th of 50 rated states

Job description

Job Summary

REMOTE Call Center Agent

State of Arizona

Full-time, Contract

Remote | Phoenix, AZ, United States

Position Description:

Responsible for professionally and courteously serving customers by handling all inbound

telephone calls pertaining to Individual and Business related tax compliance, delinquency and

general information requests. To succeed in this position candidates should have a bias for

doing the right thing and serving others with a positive attitude.

This position includes the following:

  • ? Answering incoming phone calls in a fast paced environment

  • ? Resolving Tier 1 level issues

  • ? Reviewing taxpayer accounts

  • ? Verifying, gathering and simultaneously updating key information

  • ? Educating taxpayers of online resources and current tax policies

  • ? Submitting requests for payment arrangements

  • ? Documenting actions taken into multiple systems

  • ? Participating in all team engagement activities

  • ? Meeting performance expectations

Skills Required:

  • ? Strong ability to multitask

  • ? Basic use of Microsoft Word, Excel and Google Workspace

  • ? Basic math skills are required - addition, subtraction, multiplication and division.

  • ? Communicate well both in writing and verbally

  • ? Great interpersonal skills

  • ? Retain knowledge easily

  • ? Creative in problem solving

  • ? Goal oriented

  • ? Organized

Experience Required:

  • ? Previous two positions should each be at least one consecutive year in a fast-paced call

  • center.

  • ? National call centers in industries such as finance/banking, insurance,

  • telecommunications (not technical support)

  • Experience Preferred:

  • Experience with participating in process improvement activities, basic math skills, history of working in banking.

Education Required:

  • High school diploma or equivalent

  • Education Preferred:

  • Associates Degree or higher

Additional Information:

This position has the possibility of future permanent employment for agents that are able to

successfully perform the duties of the position, demonstrate dependability and culture

alignment.

Selected candidates must abide by the required pre-employment checks including state and

federal criminal background check, fingerprinting, and Arizona tax filing records check for the

previous 5 years.

? Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day

orientation in person.

What State Of Arizona employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

State of Arizona logo

About State of Arizona

Sourced by ZipRecruiter

State of Arizona is not a conventional company, but the governmental structure presiding over the U.S. state of Arizona, headquartered in Phoenix, AZ. The State of Arizona operates within the industry of government administration and public services across various sectors including education, health, public safety, transportation, and economic services. These services are aimed to ensure the security, prosperity, and well-being of the Arizona citizens and communities. Founded on February 14, 1912, when Arizona became the 48th state to join the Union, the State of Arizona is committed to providing people-centric, efficient, and effective government. Its mission is to improve the quality of life for all Arizonans by providing a secure environment and advancing the state's economy.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Phoenix, AZ, US

Year founded

1912

View All State of Arizona Jobs