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Insurance Call Center Jobs in Gilbert, AZ (NOW HIRING)

AT and T

Call Center Customer Service Representative

Mesa, AZ · On-site

$25.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental ... At least one year of customer service experience preferred; call center experience preferred.

CoolSys

Representative 1, Call Center

Phoenix, AZ · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Company sponsored life insurance, as well as optional AD&D, short and long-term disability ... Qualifications * 1+ years of experience in a call center or similar B2B customer service role.

AT and T

Call Center Sales Representative - Hybrid

Mesa, AZ · On-site

$62K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental ... If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service ...

AT&T

Call Center Sales Representative - Hybrid

Mesa, AZ · Hybrid

$24.31/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental ... If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service ...

UHS

Call Center Specialist Full Time Days

Tempe, AZ · On-site

$16.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Specialist performs administrative functions to include assistance in the processes ... of patients referred for services, insurance verification and data entry. Job Duties ...

UHS

Call Center Specialist Full Time Days

Tempe, AZ · On-site

$16.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Specialist performs administrative functions to include assistance in the processes ... of patients referred for services, insurance verification and data entry. Job Duties ...

TEKsystems

Call Center Representative - 85044

Phoenix, AZ

$19.50 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Call center Customer service Customer support Financial services Inbound calls outbound calls ... Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term ...

New

TEKsystems

Call Center Representative - 85044

Phoenix, AZ

$19.50 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Call center Customer service Customer support Financial services Inbound calls outbound calls ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

UHS

Call Center Specialist PRN Varied Shifts

Tempe, AZ · On-site

$16.25 - $20.50/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... of patients referred for services, insurance verification and data entry. Job Duties ...

UHS

Call Center Specialist PRN Varied Shifts

Tempe, AZ

$16.25 - $20.50/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... of patients referred for services, insurance verification and data entry. Job Duties ...

UHS

Call Center Specialist PRN Varied Shifts

Tempe, AZ

$16.25 - $20.50/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... of patients referred for services, insurance verification and data entry. Job Duties ...

EchoStar

Call Center Representative - Career Growth

Chandler, AZ · On-site

$37K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Call center or retention experience is a major asset, but not required . We teach you the exact de ... Full medical, dental, and vision insurance; 401(k) with company match; Employee Stock Purchasing ...

Aldridge Pite LLP

Operations Specialist II - Call Center

Mesa, AZ · On-site

$14.75 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Law firm or call center experience preferred * Must possess excellent ability to communicate with ... Company Paid Life and Disability Insurance plans * Medical, Dental and Vision Plans with ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Gilbert, AZ

Insurance Call Center information

See Gilbert, AZ salary details

$10

$17

$24

How much do insurance call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for insurance call center in Gilbert, AZ is $17.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.94 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Gilbert, AZ?

The most popular types of Insurance Call Center jobs in Gilbert, AZ are:

What are popular job titles related to Insurance Call Center jobs in Gilbert, AZ?

For Insurance Call Center jobs in Gilbert, AZ, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Gilbert, AZ look for?

The top searched job categories for Insurance Call Center jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Insurance Call Center jobs?

Cities near Gilbert, AZ with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Gilbert, AZ as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,695 per year, or $17.2 per hour.

Call Center Customer Service Representative

AT and T

Mesa, AZ • On-site

$25.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

AT&T rating

7.3

Company rating: 7.3 out of 10

Based on 729 frontline employees who took The Breakroom Quiz

53rd of 99 rated telecommunications companies

Job description

This full-time position reports to 1355 W University Dr, Mesa, AZ location. If selected, you must be able to report to this location.
This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers. While you drive to meet your daily goals, you'll help our customers stay connected to what matters the most.
How you'll make an impact
As a Business Premier Service Consultant (Call Center Customer Service Representative), you'll support business customers with a wide range of requests, including billing, service changes, troubleshooting, collections, sales, and technical support for all AT&T products and services. You'll use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and more. By applying strong problem-solving and communication skills, you'll deliver excellent customer experience, collaborate with teams, and stay up to date with the latest technology and offerings.
What your day-to-day will look like
  • Instill confidence and loyalty in customers through thoughtful listening and clear communication, utilizing your knowledge of AT&T's products and services to effectively service and retain customers.
  • Simplify and explain customer bills, rate plans, and features of AT&T's products and services.
  • Troubleshoot and resolve customer-impacting issues, including voice and data problems that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
  • Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to resolve service faults and provide customer resolutions.
  • Support wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
  • Assist customers with the latest products and services, such as air cards, USB devices, AT&T-provided software and applications.
  • Manage all aspects of customer accounts, including activations, service changes, credit checks, collections, and maintenance of accurate records and reports.
  • Interface with other departments, distribution centers, and management to resolve order, return, inventory, and escalation issues.
  • Support returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management for various locations.
  • Sell products and services, making personalized recommendations based on customer needs.

Pay Transparency
Our Business Premier Service Consultants earn $25.25 USD per hour. Not to mention paid training and all the other amazing rewards that working at AT&T offers.
Joining our team comes with amazing perks and benefits:
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
  • Tuition reimbursement program
  • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
  • Paid Parental Leave
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs

What we're looking for
  • At least one year of customer service experience preferred; call center experience preferred.
  • Flexibility to work any schedule during hours of operation is essential 5 am - 10 pm, Monday -Sunday (2 days off). Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
  • Unwavering Customer Focus
  • Strong Work Ethic
  • Adaptability
  • Problem-Solving Skills
  • Attention to Details

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions.
If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!
If you are considering jobs like Call Center Representative, Customer Service Representative, Tech Support Representative, or Call Center Agent, this career move would be a great fit!
#connectourcustomers
16000064
Weekly Hours:
40
Time Type:
Regular
Location:
Mesa, Arizona
AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

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