ZipRecruiter

Log In

1

Insurance Call Center Jobs in Charleston, SC (NOW HIRING)

MUSC

Referral Management Specialist I

Charleston, SC · On-site

... physician, insurance, employment, next of kin, emergency contacts and other miscellaneous ... Experience: Two years of experience in a medical office, call center, patient access area, or ...

MUSC

Patient Collections Representative

Charleston, SC · On-site

$16 - $20.50/hr

Call center or healthcare collection experience or healthcare patient accounting experience ... Update patient demographics, insurance information and guarantor information to maintain accurate ...

MUSC

Patient Collections Representative

Charleston, SC · On-site

$16 - $20.50/hr

Call center or healthcare collection experience or healthcare patient accounting experience ... Update patient demographics, insurance information and guarantor information to maintain accurate ...

previous pagenext page

Showing results 21-40

All JobsInsurance Call Center JobsInsurance Call Center Jobs in Charleston, SC

Insurance Call Center information

See Charleston, SC salary details

$9

$16

$23

How much do insurance call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for insurance call center in Charleston, SC is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.79 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Charleston, SC?

The most popular types of Insurance Call Center jobs in Charleston, SC are:

What are popular job titles related to Insurance Call Center jobs in Charleston, SC?

For Insurance Call Center jobs in Charleston, SC, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Charleston, SC look for?

The top searched job categories for Insurance Call Center jobs in Charleston, SC are:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Charleston, SC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,511 per year, or $16.1 per hour.

Referral Management Specialist I

Medical University of South Carolina

Charleston, SC • On-site

Full-time

Posted 15 days ago

Job description

Job Description Summary

Job Description Summary
Under general supervision, the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC005715 CHS - Patient Access Center - CFC PC Peds (Offsite)

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Work Shift

Job Description

The Referral Management Specialist reports to the Manager, Call Center Operations. Under general supervision, the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system. This role triages patient calls according to established algorithms, answers questions, resolves issues and refers to appropriate clinical team for clinical issues as appropriate. This position performs quality data collection of accurate information including demographic, physician, insurance, employment, next of kin, emergency contacts and other miscellaneous information needed to complete the patient's information. This role performs activities to ensure effective operations of the clinics, while enhancing the revenue cycle and providing the highest level of customer service.

Additional Job Description

Education: High school diploma or equivalent (GED); college degree preferred. Experience: Two years of experience in a medical office, call center, patient access area, or customer service in a business environment is required. A college degree may be substituted for work experience on a year-for-year basis. Demonstrated ability to prioritize and coordinate multiple tasks in a fast-paced call center environment. Working knowledge of computers and technology including Windows, Excel, and Internet/Intranet navigation tools required. Strong verbal, written, communication, and problem-solving skills. Ability to work in a self-directed manner while interacting with patients, physicians, and departmental partners. Additional Requirements: Typing speed of 35 CWPM required.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Apply