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Insurance Call Center Jobs in Massachusetts (NOW HIRING)

Sstar

Call Center Specialist

Fall River, MA · On-site

$17 - $17.50/hr

Call Center Specialist Job Tracking ID: 512937-910458 Job Location: Fall River, MA Job Level ... Health insurance Life insurance Paid time off Vision insurance Flexible Spending Account ...

SSTAR

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Disability insurance through Massachusetts PFML * Employee discounts, cell phone, eyewear etc.

SSTAR

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Disability insurance through Massachusetts PFML * Employee discounts, cell phone, eyewear etc.

SSTAR

Call Center Specialist

Fall River, MA · On-site

$17/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Disability insurance through Massachusetts PFML * Employee discounts, cell phone, eyewear etc.

Kelly Services

Call Center

Stoughton, MA · On-site

$21/hr

Customer Service Call Center Associate (Inbound/Outbound) * Location: Stoughton, MA * Pay: $21.00 ... term life, whole life, accident insurance, critical illness, a legal plan, and short-term ...

Kelly Services

Call Center

Stoughton, MA

$21/hr

Customer Service Call Center Associate (Inbound/Outbound) * Location: Stoughton, MA * Pay: $21.00 ... term life, whole life, accident insurance, critical illness, a legal plan, and short-term ...

Metro Medical

Call Center Representative

Chelmsford, MA · On-site

$20/hr

Call Center Representative Location: Chelmsford, MA At Metro Medical, you will provide professional ... Free Life Insurance Policy * Legal Assistance Shifts Offered: * Full Time - 40 hours per week, 10 ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Massachusetts

Insurance Call Center information

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$11

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$27

How much do insurance call center jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for insurance call center in Massachusetts is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.72 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Massachusetts? The most popular types of Insurance Call Center jobs in Massachusetts are:
What are popular job titles related to Insurance Call Center jobs in Massachusetts? For Insurance Call Center jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Massachusetts look for? The top searched job categories for Insurance Call Center jobs in Massachusetts are:
What cities in Massachusetts are hiring for Insurance Call Center jobs? Cities in Massachusetts with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Massachusetts as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,109 per year, or $18.8 per hour.

Call Center Specialist

Sstar

Fall River, MA • On-site

$17 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

SSTAR rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Call Center Specialist Job Tracking ID: 512937-910458 Job Location: Fall River, MA Job Level: Entry Level (less than 2 years) Level of Education: Any Job Type: Full-Time/Regular Date Updated: July 09, 2026 Years of Experience: Any Starting Date: ASAP Back to job search Invite a friend Job Description: About Us We're more than just quality treatment for substance use disorders. We're a total health community. At SSTAR, our mission is healing the community, one person at a time.

We will provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone we touch. SSTAR is a Federally Qualified Health Center (FQHC) which affords our employees eligibility to apply for one of our three Loan Repayment Programs. The Call Center Specialist will be responsible for all incoming calls including triaging and scheduling duties.

Shifts between: Monday-Friday, 9:00am-5:00pm. Compensation: $17.00 - 17.50/hour Benefits 403B Dental insurance Disability insurance through Massachusetts PFML Employee discounts, cell phone, eyewear etc. Health insurance Life insurance Paid time off Vision insurance Flexible Spending Account Opportunities to earn CEU's Voluntary Benefits including but not limited to, Disability, Life, Critical Illness, Accident and Disability Insurances Duties & Responsibilities Answering all incoming phone calls in a professional manner

Responsible for entering demographic information, insurance information and valid email address. Verify insurance eligibility. Scheduling appointments Engaging in active listening with callers, confirming or clarifying information and ability to diffuse inappropriate behavior from client as needed.

Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Adhering to all company policies and procedures.

Experience and Skills: Duties & Responsibilities High School diploma. Call center experience, preferred. Exceptional customer service, active listening, and verbal and written communication skills.

High degree of tact and discretion. Experience with scheduling, typing and computer skills. Ability to work well in a team environment.

Understanding of client needs and willingness to help. Adaptability and accountability. Bilingual, preferred.

Job Benefits:

What SSTAR employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About SSTAR

Sourced by ZipRecruiter

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Fall River, MA, US

Year founded

1977

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