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Insurance Associate Jobs in Norfolk, VA (NOW HIRING)

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Insurance Associate information

See Norfolk, VA salary details

$25.2K

$64.9K

$139.8K

How much do insurance associate jobs pay per year?

As of Aug 11, 2026, the average yearly pay for insurance associate in Norfolk, VA is $64,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,800.00 and $75,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance associate?

To thrive as an Insurance Associate, you need a solid understanding of insurance products, policy administration, and basic financial principles, typically backed by a relevant degree or prior experience in insurance or customer service. Familiarity with insurance management software, CRM systems, and sometimes state insurance licensing is often required. Strong interpersonal communication, attention to detail, and problem-solving skills help you excel in client interactions and policy management. These skills ensure accurate policy processing, regulatory compliance, and high-quality customer service in a competitive industry.

What are some common challenges insurance associates face when assisting clients, and how can these be managed effectively?

Insurance Associates often encounter challenges such as explaining complex policy details to clients, managing a high volume of inquiries, and keeping up with frequent regulatory changes. To manage these, it's helpful to develop strong communication and organizational skills, stay updated through ongoing training, and use digital tools provided by the agency. Collaborating closely with underwriters, claims adjusters, and senior agents can also provide valuable support and insights for handling client needs efficiently.

What is the difference between Insurance Associate vs Insurance Agent?

AspectInsurance AssociateInsurance Agent
CertificationsTypically requires licensing and insurance-related certificationsRequires licensing; may need additional state-specific licenses
Work EnvironmentOffice-based, supporting insurance sales and customer serviceField-based, meeting clients and selling policies
Employer & Industry UsageCommon in insurance companies and agencies for support rolesIndependent or agency-based sales roles in insurance industry
Primary FocusSupporting insurance operations, customer service, and policy processingSelling insurance policies and acquiring new clients

Insurance Associates typically support insurance operations and customer service within companies, requiring relevant licenses. Insurance Agents focus on selling policies directly to clients and often work in the field. Both roles require licensing, but their primary functions and work environments differ.

What are the most commonly searched types of Insurance jobs in Norfolk, VA? The most popular types of Insurance jobs in Norfolk, VA are:
What are popular job titles related to Insurance Associate jobs in Norfolk, VA? For Insurance Associate jobs in Norfolk, VA, the most frequently searched job titles are:
What job categories do people searching Insurance Associate jobs in Norfolk, VA look for? The top searched job categories for Insurance Associate jobs in Norfolk, VA are:
What cities near Norfolk, VA are hiring for Insurance Associate jobs? Cities near Norfolk, VA with the most Insurance Associate job openings:
Insurance Associate jobs near you
Infographic showing various Insurance Associate job openings in Norfolk, VA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,935 per year, or $31.2 per hour.

Insurance Premium Payment Associate

Sentara Healthcare

Virginia Beach, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Sentara Health rating

6.8

Company rating: 6.8 out of 10

Based on 398 frontline employees who took The Breakroom Quiz

493rd of 887 rated healthcare providers

Job description

City/State
Virginia Beach, VA
Work Shift
First (Days)
Overview:
Sentara Health Plans is seeking to hire a qualified individual to join our team as an Insurance Premium Payment Associate!
Position Status: Full-time, Day Shift
Standard Working Hours: Once training is complete, candidate must be able to work 9:00am to 6:000 PM EST, M-F--with a hybrid schedule requiring 2 days a week in office. No weekends required
Position Location: 2 in office days (Hybrid work schedule) at Sentara Park 1300 in Virginia Beach.
Insurance Premium Payment Associate
Responds to record and process telephonic payment inquiries throughout the day in a higher volume call queue environment. Responsible for taking both initial and ongoing payments for insurance products while maintaining a high level of customer service. Responsible to work in multiple computer programs at a time. Must be able to maintain a high level of service to customers while managing changing volume demands of the call center.
Education
  • High school diploma or equivalent

Certification/Licensure
  • No specific certification or licensure requirements

Experience
  • 1-year customer service experience REQUIRED
  • Payment and or Billing experience in healthcare is highly preferred
  • Computer skills & strong verbal skills in English REQUIRED
  • Must have experience in a call center & be detailed-oriented highly preferred
  • Healthcare environment experience a plus
  • Reliable transportation essential to success in role

Sentara Health Plans provides health plan coverage to close to one million members in Virginia. We offer a full suite of commercial products including employee-owned and employer-sponsored plans, as well as Individual & Family Health Plans, Employee Assistance Programs and plans serving Medicare and Medicaid enrollees.
Our quality provider network features a robust provider network, including specialists, primary care physicians and hospitals.
We offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services-all to help our members improve their health.
Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Talroo - Health Plan
Keywords: Managed Care, MCO, Health Plan, Healthcare, Call Center, Insurance, Inbound, Premium, Customer Service, Payment
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to 10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - 5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - 10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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