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Insurance Assistant Jobs in West Virginia (NOW HIRING)

West Virginia

Insurance Assistant 1

Charleston, WV · On-site

$27K - $47K/yr

This position will assist members, providers and the general public via telephone, walk-in or correspondence concerning benefits and claims in the administration of the Public Employees Insurance ...

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Insurance Assistant information

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$10

$15

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How much do insurance assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for insurance assistant in West Virginia is $15.75, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $17.88 per hour, depending on experience, location, and employer.

What is an insurance assistant?

Insurance Assistants are administrative professionals who support insurance agents, brokers, or underwriters in their daily tasks. Their responsibilities often include processing paperwork, answering client inquiries, handling claims documentation, updating records, and assisting with policy renewals. They play a vital role in ensuring that insurance operations run smoothly and efficiently, providing both customer service and organizational support. Insurance Assistants may work in various settings, such as insurance agencies, brokerages, or corporate insurance departments.

What does an insurance assistant do?

An insurance assistant performs administrative tasks for an insurance agent. Their job duties include handling customer phone calls, producing reports for the agent, reviewing insurance applications for accuracy, and helping customers file new claims. Qualifications for an insurance assistant typically include a high school diploma, although some employers may prefer post-secondary education. People in this administrative position are often gaining experience and skills to pursue a career as an insurance agent.

What are the key skills and qualifications needed to thrive as an insurance assistant, and why are they important?

To thrive as an Insurance Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or relevant coursework. Familiarity with insurance management software, Microsoft Office Suite, and document processing systems is typically required. Excellent communication, customer service, and multitasking abilities set top performers apart. These skills ensure efficient processing of policies, accurate record-keeping, and effective support for agents and clients in a fast-paced environment.

What are some common challenges faced by insurance assistants, and how can they be addressed?

Insurance Assistants often manage a high volume of administrative tasks, such as processing claims, handling client inquiries, and maintaining policy records, which can be challenging during peak periods. Effective time management and strong organizational skills are key to staying on top of deadlines and ensuring accuracy. Collaborating closely with underwriters, agents, and other team members also helps streamline workflows and resolve any complex issues quickly. Adopting digital tools and staying updated on industry regulations can further enhance efficiency and job satisfaction.

What is the difference between Insurance Assistant vs Insurance Agent?

AspectInsurance AssistantInsurance Agent
CredentialsTypically no licensing required, but some roles may need basic insurance knowledgeRequires state licensing and certification to sell insurance products
Work EnvironmentOffice setting, supporting insurance teams and handling administrative tasksClient-facing, sales-oriented, often working in the field or office
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance agencies, brokerages, independent agents
Common Search & ComparisonAdministrative support, customer service, insurance documentationSales, policy selling, client consultations

In summary, an Insurance Assistant primarily handles administrative and support tasks within insurance companies or agencies, often without licensing requirements. An Insurance Agent, on the other hand, is licensed to sell insurance policies directly to clients and focuses on sales and client relationships. Both roles are essential in the insurance industry but serve different functions.

More about Insurance Assistant jobs

What are the most commonly searched types of Insurance jobs in West Virginia?

The most popular types of Insurance jobs in West Virginia are:

What job categories do people searching Insurance Assistant jobs in West Virginia look for?

The top searched job categories for Insurance Assistant jobs in West Virginia are:

What cities in West Virginia are hiring for Insurance Assistant jobs?

Cities in West Virginia with the most Insurance Assistant job openings:

Insurance Assistant jobs near you
Infographic showing various Insurance Assistant job openings in West Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,756 per year, or $15.7 per hour.

Insurance Assistant 1

West Virginia

Charleston, WV • On-site

$27K - $47K/yr

Full-time, Part-time

Posted 14 days ago

Job description

Nature of Work Join our team at PEIA. This position will assist members, providers and the general public via telephone, walk-in or correspondence concerning benefits and claims in the administration of the Public Employees Insurance Agency Benefits Program. This position will perform a variety of basic customer service work by answering inquiries, resolving complaints and explaining benefits, rules, regulations and agency policies.

Must be knowledgeable about all benefits administered by the agency. May travel throughout the state. This position will perform work as required.

Click The APPLY Link To Apply Online. Minimum Qualifications Training: Graduation from a standard high school or the equivalent. Experience: Two years of full-time or equivalent part-time paid experience in a clerical capacity.

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