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Insurance Admin Assistant Jobs in Massachusetts (NOW HIRING)

Dennis Group

Contracts Administrator I

Springfield, MA · On-site

$75K - $95K/yr

The Contracts Administrator will be a member of a small, team-oriented legal department ... Support pre-qualification of new vendors by ensuring contract and insurance compliance. Assist with ...

Men's Health Boston

Be Seen First

(Medical) Administrative Assistant

Newton, MA · On-site

$17 - $27/hr

The Admin is largely responsible for patient care following appointments. The Admin answers phones ... insurance cards, providing forms to patients. 9) Communicating with patients, pharmacies, and ...

Men's Health Boston

Be Seen First

(Medical) Administrative Assistant

Newton, MA · On-site

$17 - $27/hr

The Admin is largely responsible for patient care following appointments. The Admin answers phones ... insurance cards, providing forms to patients. 9) Communicating with patients, pharmacies, and ...

Dennis Group

Contracts Administrator I

Springfield, MA · On-site

The Contracts Administrator is responsible for supporting the full contract lifecycle, from review ... Support pre-qualification of new vendors by ensuring contract and insurance compliance. * Assist ...

Prime Outlets

Assistant, Administrative-I

Peabody, MA

$17.29 - $34.62/hr

... by the Office Administrator. PRINCIPAL RESPONSIBILITIES: The successful candidate ... auto insurance current, draft documents and reports for management, provide updates of Company ...

Colburn & Guyette

Office Administrator

Plymouth, MA · On-site

$19.50 - $27/hr

Benefits: 401(k) Health insurance Paid time off Competitive salary Dental insurance Flexible ... company records. · Assist with proposal preparation and qualification forms. · Provide ...

CCRM Fertility

Medical Assistant

Chestnut Hill, MA · On-site

$18 - $24/hr

Medical, Dental, and Vision Insurance * Health benefits eligible the first day of the month ... The Medical Assistant reports directly to the Practice Administrator. * Prepare patients for ...

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Insurance Admin Assistant information

What is an insurance admin assistant?

Insurance Admin Assistants are professionals who provide administrative support within insurance companies or agencies. Their duties often include processing insurance applications, managing client records, handling correspondence, and assisting agents or underwriters with various clerical tasks. They play a key role in ensuring smooth office operations and maintaining accurate documentation. Strong organizational skills, attention to detail, and proficiency with office software are important for this role.

What are the key skills and qualifications needed to thrive as an insurance admin assistant?

To thrive as an Insurance Admin Assistant, you need strong organizational skills, attention to detail, and a background in administrative support, often supported by a high school diploma or equivalent. Familiarity with insurance management software, Microsoft Office Suite, and document management systems is typically required. Excellent communication, time management, and problem-solving abilities help you efficiently support clients and colleagues. These skills ensure accurate record-keeping, smooth workflow, and effective customer service in a fast-paced insurance environment.

What are some typical challenges faced by an insurance admin assistant and how can they be managed?

Insurance Admin Assistants often juggle multiple tasks such as processing policy documents, handling client inquiries, and maintaining accurate records. A common challenge is managing high volumes of paperwork and meeting tight deadlines, especially during peak renewal seasons. Staying organized through digital tools, maintaining clear communication with both clients and team members, and regularly updating knowledge on insurance procedures can help manage these demands effectively. Collaboration with underwriters, agents, and claims adjusters is also essential to ensure smooth workflow and minimize errors.

What are popular job titles related to Insurance Admin Assistant jobs in Massachusetts?

For Insurance Admin Assistant jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Insurance Admin Assistant jobs in Massachusetts look for?

The top searched job categories for Insurance Admin Assistant jobs in Massachusetts are:

What cities in Massachusetts are hiring for Insurance Admin Assistant jobs?

Cities in Massachusetts with the most Insurance Admin Assistant job openings:

Insurance Admin Assistant jobs near you
Infographic showing various Insurance Admin Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Managed Care Coordinator - (Referrals) Gastroenterology

Beth Israel Lahey Health

Boston, MA • On-site

$22.50 - $30.28/hr

Other

Re-posted 2 days ago

Beth Israel Lahey Health rating

6.9

Company rating: 6.9 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

456th of 893 rated healthcare providers

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
Job Summary: Under the direction of the Sr. Managed Care Coordinator and Practice Manager initiate and process managed care insurance referral requests for patients of the practice, while maintaining a strong focus on patient-centered care, timeliness, quality, and accuracy. Adhere to the organization's Revenue Cycle Referral Management policy and meet targets regarding expected standard turnaround time goals as set by the practice.
Job Description:
Essential Responsibilities:
  1. Work collaboratively with APG PCPs, patients and practice support staff to coordinate, and process all specialty care managed care referral authorization requests in compliance with APG's, BIDMC's and BIDPO's contractual rules and agreements for multiple managed care insurance payers. Utilize electronic technologies to initiate, issue, and administratively sign off on a high volume of referrals.
  2. Learn and remain proficient on multiple electronic technologies used by the APG practices and BIDMC to initiate referral requests in an efficient and timely manner. Technologies will include but are not limited to (POS) Point of Service Device, Health Wire Network, Aetna WebMD, NEHEN, HPHC Connect, and other computer and web-based technology, Navinet and NIA.
  3. Serve as a daily point of contact and as an organizational resource for APG patients, families, specialty practices, physicians and support staff on APG managed care related issues. Communicate to the specialist and/or patient the level of care, number of visits being authorized (e.g. one consult only vs. a consult and treatment), and the extent of the diagnostic testing being authorized.
  4. Communicate with managed care payers to resolve patient referral management issues; coordinate with Patient Accounts, and other internal and external customers to resolve patient billing problems. Help provide referral management training to new hires. Work with extremely sensitive and highly confidential patient information and adhere to policy of maintaining patient confidentiality.
  5. Maintain current knowledge base of referral and authorization plan rules and policies for multiple managed care payers and multiple specialties and ancillary/diagnostic testing as they apply to issuing PCP approvals. Work closely with patients and PCP's to refer patients with complex referral needs and complicated problems or situations to the case management at the insurance companies.
Required Qualifications:
  1. High School diploma or GED required.
  2. Certificate 1 Medical Admin Assistant Cert preferred.
  3. 1-3 years related work experience required.
  4. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Competencies:
  1. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
  2. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
  3. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
  4. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
  5. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
Pay Range:
$22.50 - $30.28
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled

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