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Insurance Adjuster Assistant Jobs in Boston, MA (NOW HIRING)

Cna

Blended Claims Specialist, Construction

Boston, MA · Hybrid

... an Insurance Adjuster License within 90 days of hire, where applicable. * Professional designations are a plus (e.g. CPCU) #LI-AR1 #LI-Hybrid In certain jurisdictions, CNA is legally required to ...

Cna

Commercial Auto Claims Representative

Boston, MA · Hybrid

$47K - $78K/yr

At CNA, we strive to create a culture in which people know they matter and are part of something ... Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire ...

Morgan & Morgan, P.A.

Case Manager

Medford, MA

$20.75 - $26.75/hr

The Case Manager will assist the attorney in developing settlements, preparing documents and ... At least 2 years of working in a legal position or insurance adjuster experience preferred

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Insurance Adjuster Assistant information

See Boston, MA salary details

$21.2K

$81.1K

$120K

How much do insurance adjuster assistant jobs pay per year?

As of Aug 9, 2026, the average yearly pay for insurance adjuster assistant in Boston, MA is $81,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,100.00 and $108,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance adjuster assistant, and why are they important?

To excel as an Insurance Adjuster Assistant, you need strong organizational abilities, attention to detail, and a basic understanding of insurance principles, often supported by a high school diploma or relevant coursework. Familiarity with claims management software, document processing tools, and office systems is typically required. Excellent communication, multitasking, and problem-solving skills help you coordinate with clients and support adjusters efficiently. These abilities are crucial for ensuring accurate claims processing and smooth workflow in a fast-paced insurance environment.

How does an insurance adjuster assistant typically collaborate with adjusters and other team members during the claims process?

As an Insurance Adjuster Assistant, you'll work closely with adjusters by gathering and organizing claim documentation, communicating with claimants, and scheduling inspections or follow-ups. You may also coordinate with other departments, such as legal or underwriting, to obtain necessary information. Effective collaboration and clear communication are vital, as you'll help ensure claims are processed efficiently and accurately, often acting as a key point of contact between adjusters and clients.

What is an insurance adjuster assistant?

Insurance Adjuster Assistants support insurance adjusters in the process of evaluating and settling insurance claims. Their duties often include gathering documentation, communicating with clients, organizing claim files, and assisting with the administrative aspects of the claims process. By performing these tasks, they help adjusters work more efficiently and ensure claims are processed accurately and promptly. They play a critical role in the insurance industry by helping maintain smooth operations and high customer satisfaction.
What are the most commonly searched types of Insurance Adjuster jobs in Boston, MA? The most popular types of Insurance Adjuster jobs in Boston, MA are:
What are popular job titles related to Insurance Adjuster Assistant jobs in Boston, MA? For Insurance Adjuster Assistant jobs in Boston, MA, the most frequently searched job titles are:
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Insurance Adjuster Assistant jobs near you

Commercial Auto Adjuster

SAFETY INSURANCE COMPANY

Boston, MA

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Safety Insurance rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

189th of 304 rated insurance

Job description

Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence. Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step.

At Safety Insurance, we don't just offer jobs - we offer careers that are challenging, fulfilling, and designed to grow with you.

Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That's why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek. Conveniently located in the heart of Boston's financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.

Safety's benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:

  • Medical, vision, and dental insurance

  • 3 weeks accrued PTO

  • 100% matching 401(k) retirement plan

  • 100% tuition reimbursement

  • Free on-site fitness center

  • Complimentary coffee and breakfast service

  • ...and much more!

Join Safety Insurance and discover a career that's built to support your success - both personally and professionally.

Job Summary

This position adjusts physical damage only claims for business and private passenger auto policies. The adjuster sets up the claim, investigates the accident or loss, determines coverage applicability or exclusions, makes a liability and deductible decision, applies the appropriate surcharge when applicable and processes payments of both direct and subrogation claims.

Responsibilities

  • Set up claims from information received via fax, mail or phone call from our agent, insured, claimant or other person

  • Determine and apply coverage and limits.

  • Gather information from witnesses, claimants and insureds to assess coverage, liability and damages.

  • Handle private passenger and commercial auto claims. Identify bailment and subrogation opportunities.

  • Make liability and deductible decisions and process payments.

  • Fosters and maintain relationships with agents and policyholders through effective communication and excellent customer service skills.

  • Resolve claim issues with insureds, claimants and attorneys.

  • Apply accurate jurisdictional Standards of Fault and appropriate negligence statutes to establish liability.

  • Judiciously utilize vendors to assist with investigations, when necessary.

  • Identify the at-fault party, his/her insurance carrier, if any, and negotiate adverse subrogation claims.

  • Perform other duties as required.

  • College degree or commensurate experience required.
  • 2+ years of experience handling personal and commercial auto claims preferred.
  • Demonstrated success handling auto claims.
  • Licensed in New England states preferred.
  • Superior organizational skills and attention to detail required.
  • Customer service experience required.
  • Excellent communication skills required.
  • Ability to work cooperatively within a team environment.

What Safety Insurance employees say

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