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Inspire Brands

Senior Technical Recruiter

Atlanta, GA · On-site

Inspire Brands is seeking a highly skilled Senior Technical Recruiter to lead full-cycle recruitment efforts for Technology positions across our enterprise. This role will serve as a strategic talent ...

Inspire Brands, Inc.

$60 - $80/hr

As the in-house agency for Inspire Brands, we craft award-winning work that spans design, video, photography, print, digital, and beyond. Serving six iconic brands: Arby's, Buffalo Wild Wings, Baskin ...

Inspire Brands

Senior Technical Recruiter

Atlanta, GA · On-site

Inspire Brands is seeking a highly skilled Senior Technical Recruiter to lead full-cycle recruitment efforts for Technology positions across our enterprise. This role will serve as a strategic talent ...

Inspire Brands

Payroll Analyst

Atlanta, GA · On-site

Inspire Brands is a fast-growing company with significant opportunity for growth and advancement. The company offers a team-oriented culture, dynamic working environment, and work life balance. As a ...

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How much do inspire brands jobs pay per year?

As of Sep 8, 2026, the average yearly pay for inspire brands in the United States is $84,190.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $95,000.00 per year, depending on experience, location, and employer.

What is an Inspire Brands job?

An Inspire Brands job refers to a role within Inspire Brands, a multi-brand restaurant company that owns and operates brands like Arby's, Buffalo Wild Wings, Sonic Drive-In, and others. Jobs range from corporate positions to restaurant-level roles in operations, marketing, finance, and customer service. Employees work in a fast-paced, team-oriented environment focused on delivering great food and experiences to customers. Inspire Brands offers career growth opportunities, competitive benefits, and a culture centered on innovation and hospitality.

What are the key skills and qualifications needed to thrive in an Inspire Brands position?

To thrive at Inspire Brands in a professional role such as brand manager or marketing specialist, you need a solid background in marketing, brand strategy, and data analysis, typically supported by a relevant bachelor’s degree. Familiarity with tools like Google Analytics, social media management platforms, and CRM systems is essential. Excellent communication, creativity, and collaborative teamwork skills will help you stand out in this environment. These capabilities are critical for developing compelling brand experiences, driving growth, and contributing to Inspire Brands' dynamic, multi-brand portfolio.

What are the potential career growth opportunities when working at Inspire Brands?

Inspire Brands offers a variety of career paths across marketing, operations, product development, and corporate strategy, giving employees ample room for advancement. Team members frequently have opportunities to take on cross-functional projects and participate in mentorship programs that promote professional development. Many employees start in entry-level or associate positions and move up to senior management roles through internal training, performance, and leadership development initiatives. This supportive environment helps employees grow their skills and advance their careers within the company’s expansive brand portfolio.

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Inspire Brands jobs near you
Infographic showing various Inspire Brands job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $84,190 per year, or $40.5 per hour.

Technology Operations Senior Analyst

Sandy Springs, GA • On-site

Inspire Brands, Inc.
Food Services and Drinking Places • 10K+ employees
Learn more about Inspire Brands, Inc.external

Full-time

Posted 8 days ago

Inspire Brands rating

5.8

Company rating: 5.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

29th of 108 rated fast food restaurants

Job description

The Senior Incident & Problem Management Analyst is responsible for ensuring a cohesive Incident Management, Major Incident Management, and Problem Management practice across Inspire Brands Shared Services. This role leads the Major Incident Management process supporting Shared Services, E-Commerce, Infrastructure, and other critical enterprise platforms.
The analyst serves as the central coordinator during major incidents, leading technical bridge calls, driving rapid engagement of support teams, managing executive communications, and ensuring timely service restoration. This role is responsible for crafting clear, concise, and business-focused communications for senior leadership throughout the incident lifecycle, translating complex technical issues into actionable business updates.
In addition to Major Incident Management responsibilities, the analyst owns key aspects of the Problem Management practice, driving root cause analysis, coordinating corrective actions, and identifying opportunities for long-term incident reduction through ITIL-aligned best practices.
Success in this role requires the ability to quickly develop and maintain a strong functional understanding of Inspire Brands' critical technology ecosystem, including MDBP, IDP, digital commerce platforms, integrations, APIs, infrastructure components, and end-to-end transaction flows. The analyst must be capable of rapidly assessing business impact, understanding system dependencies, and coordinating technical teams during high-severity incidents.
Responsibilities
Major Incident Management
  • Lead and coordinate Major Incident Management activities for enterprise technology services and platforms.
  • Serve as Incident Commander during high-priority incidents and service disruptions.
  • Facilitate and lead technical bridge calls during critical incidents.
  • Engage and coordinate appropriate technical resources, vendors, and business stakeholders to expedite resolution.
  • Drive accountability across support teams and ensure clear ownership of resolution activities.
  • Maintain command and control throughout the incident lifecycle.
  • Quickly assess business impact and communicate risk, customer impact, and service degradation to stakeholders.
  • Develop and distribute executive-facing communications, including:
    • Initial incident notifications
    • Status updates
    • Business impact assessments
    • Executive summaries
    • Resolution communications
    • Post-incident reports
  • Translate complex technical information into concise, business-focused messaging for senior leadership.
  • Coordinate post-incident reviews and ensure action items are identified and tracked to completion.
  • Support high-visibility business events, hypercare periods, and executive escalations when service disruptions occur.

Problem Management
  • Identify, classify, and manage problem records to prevent recurring incidents.
  • Analyze incident trends and recurring issues to identify opportunities for systemic improvements.
  • Drive Root Cause Analysis (RCA) efforts following major incidents and significant service disruptions.
  • Coordinate internal and external stakeholders to investigate root causes.
  • Ensure corrective actions are assigned, tracked, and completed.
  • Manage problem records through closure while ensuring proper documentation and knowledge transfer.
  • Promote proactive problem management practices across technology teams.
  • Drive continuous service improvement initiatives that reduce operational risk and improve service stability.

Operational Excellence & Service Governance
  • Coordinate resources and processes required to resolve enterprise-wide outages and service disruptions.
  • Support the continual improvement of Incident, Major Incident, and Problem Management processes.
  • Maintain and enhance operational documentation, standard operating procedures, and knowledge articles.
  • Ensure quality procedures and solutions are documented and readily available to support teams.
  • Collaborate with technical and business teams to improve operational maturity and service reliability.
  • Support reporting, service governance, and operational metrics initiatives.
  • Contribute to ITSM maturity improvements aligned to ITIL best practices and organizational objectives.

Technical Understanding & Impact Assessment
  • Develop and maintain a high-level understanding of Inspire Brands' technology ecosystem, including MDBP, IDP, digital platforms, integrations, APIs, and supporting infrastructure.
  • Understand application dependencies, transaction flow paths, integration points, and service relationships.
  • Quickly identify and assess outage impacts across interconnected business systems.
  • Evaluate risks and potential customer impact during service disruptions.
  • Partner with application, infrastructure, network, security, and vendor teams to accelerate incident diagnosis and resolution.
  • Support continual refinement of service dependency mapping and operational readiness processes.

Communication & Stakeholder Management
  • Communicate effectively with business stakeholders, technical teams, vendors, management, and senior leadership.
  • Develop and deliver executive-level incident communications during high-pressure situations.
  • Facilitate collaboration across multiple technical teams and organizational functions.
  • Influence stakeholders and drive accountability toward resolution and corrective action completion.
  • Maintain professionalism and composure during critical incidents and executive escalations.

Qualifications
Education
  • Bachelor's Degree in Computer Science, Information Technology, Management Information Systems, or a related field.

Experience
  • Minimum of 6 years of experience in a medium to large enterprise environment.
  • 6+ years of experience defining, implementing, and improving IT Service Management (ITSM) processes.
  • 6+ years of experience supporting Incident Management, Major Incident Management, and Problem Management practices.
  • Experience leading incident bridge calls and coordinating cross-functional technical teams.
  • Experience facilitating Root Cause Analysis (RCA) and driving corrective actions to resolution.
  • Experience creating executive-level communications during technology incidents and service disruptions

Knowledge, Skills & Abilities
  • Strong understanding of Incident Management and Problem Management principles within an ITIL framework.
  • Knowledge of the Three Lines of Defense model, preferably within a multi-brand shared services organization.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Demonstrated ability to rapidly learn complex enterprise application ecosystems and business processes.
  • Functional understanding of system architecture, application dependencies, APIs, integrations, and end-to-end transaction flows.
  • Ability to assess outage impacts across interconnected business and technology platforms.
  • Exceptional verbal and written communication skills.
  • Proven ability to create concise, business-focused executive communications.
  • Strong facilitation skills with the ability to lead and direct major incident bridge calls.
  • Ability to influence stakeholders at all levels of the organization.
  • Process improvement mindset focused on operational excellence and service reliability.
  • Experience with IT Service Management platforms such as ServiceNow.
  • Ability to perform effectively in high-pressure environments requiring rapid decision-making and coordination. [Re: HSC Ba...tification | Outlook]

Preferred Qualifications
  • ITIL Foundation Certification or equivalent ITSM certification.
  • Experience supporting digital commerce, customer identity, integration, middleware, or enterprise platform environments.
  • Experience supporting highly integrated enterprise ecosystems with complex application dependencies.
  • Familiarity with transaction flow analysis, service dependency mapping, and impact assessment methodologies.
  • Experience supporting multi-brand organizations and shared services operating models.
  • Experience with reporting, service analytics, and continuous improvement programs.

Core Competencies
  • Major Incident Leadership
  • Problem Management
  • Root Cause Analysis
  • Executive Communication
  • Stakeholder Management
  • Operational Excellence
  • Service Governance
  • Process Improvement
  • Continuous Service Improvement
  • Cross-Functional Collaboration
  • Critical Thinking & Decision Making
  • Customer Focus

Why Join Inspire Brands?
The Incident & Problem Management Analyst plays a critical role in maintaining the stability and reliability of technology services that support some of the world's most recognized restaurant brands. This position provides an opportunity to lead critical incident response efforts, influence service reliability improvements, partner with enterprise stakeholders, and contribute directly to operational excellence across Inspire Brands.
Major Incident Leadership
Problem Management
Root Cause Analysis
Executive Communication
Stakeholder Management
Operational Excellence
Service Governance
Process Improvement
Continuous Service Improvement
Cross-Functional Collaboration
Critical Thinking & Decision Making
Customer Focus
Why Join Inspire Brands?
The Incident & Problem Management Analyst plays a critical role in maintaining the stability and reliability of technology services that support some of the world's most recognized restaurant brands. This position provides an opportunity to lead critical incident response efforts, influence service reliability improvements, partner with enterprise stakeholders, and contribute directly to operational excellence across Inspire Brands.
Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby's,
Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than
just a restaurant company. We're a team of hundreds of thousands who individually and collectively
are changing the way people eat, drink, and gather around the table. We know that food is much
more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful
experiences.

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About Inspire Brands

Sourced by ZipRecruiter

Inspire Brands Inc., located in Atlanta, GA, United States, operates in the foodservice industry as a multi-brand restaurant company, making it among the biggest restaurant companies globally. Their portfolio includes well-known restaurant brands such as Arby's, Buffalo Wild Wings, Sonic, and Jimmy John's, reflecting their commitment to innovation and quality. Founded in 2018 as a result of a consolidation of various restaurant brands under one corporate umbrella, Inspire Brands was formed with a vision to invigorate excellent brands and supercharge their long-term growth.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

2018

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