Infrastructure Solutions Engineer Jobs in Washington

Job Summary:
Echo IT Solutions is seeking an Infrastructure Solutions Architect based in Fairfax, VA. The role involves managing the provisioning, installation, configuration, operation, and maintenance of computer hardware, software, and network infrastructure, ensuring adherence to Commonwealth policies and standards.
Responsibilities:
• Responds to Tier 1 support requests.
• Provides exceptional customer service.
• Communicates effectively with teammates and customers of varying levels of technical expertise.
• Responds to all break/fix requests associated with end user resources.
• Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.
• Maintains up-to-date project and architecture documentation.
• Maintains up-to-date inventory and maintenance records.
• Monitors system resources for server/service anomalies.
• Resolves connection issues between users and resources.
• Maintains detailed change history of changes.
• Supports team efforts to improve cybersecurity controls and defenses.
• Supports team efforts for threat hunting and mitigation.
• Manages time and resource constraints.
Qualifications:
Required:
• 5-7 years of hands-on technical experience
• 4 year degree in a computer science or other technology discipline, and/or industry certifications
• 4 year degree in any discipline is strongly desired
• Ability to work without assistance
• Ability to manage medium complexity work efforts
• Some industry experience
• Ability to provide limited leadership to others
• Effective provisioning, installation/configuration, operation, and maintenance of computer hardware and software and network infrastructure
• Ensures that system hardware, operating systems, software systems, and related procedures adhere to Commonwealth policies, standards, and guidelines
• Systems administration engineering and provisioning, operations and support, maintenance and research and development
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes
• Review system and application logs, and verify completion of scheduled jobs such as backups
• Perform regular security monitoring to identify any possible intrusions
• Perform daily backup operations and regular file archival and purge as necessary
• Create, change, and delete user accounts per request
• Provide Tier III/other support per request from various constituencies
• Investigate and troubleshoot issues
• Diagnose and recover from hardware or software failures
• Coordinate and communicate with impacted constituencies
• Apply OS patches and upgrades on a regular basis
• Upgrade administrative tools and utilities
• Configure / add new services as necessary
• Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications
• Maintain operational, configuration, or other procedures
• Perform periodic performance reporting to support capacity planning
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
• Configure CPU, memory, and disk partitions as required
• Responds to Tier 1 support requests
• Provides exceptional customer service
• Communicates effectively with teammates and customers of varying levels of technical expertise
• Responds to all break/fix requests associated with end user resources
• Configures and deploys new/replacement desktop/laptop computer equipment and peripherals
• Maintains up-to-date project and architecture documentation
• Maintains up-to-date inventory and maintenance records
• Monitors system resources for server/service anomalies
• Resolves connection issues between users and resources
• Maintains detailed change history of changes
• Supports team efforts to improve cybersecurity controls and defenses
• Supports team efforts for threat hunting and mitigation
• Manages time and resource constraints
Company:
Echo IT Solutions provides IT consulting, managed services, cloud, cybersecurity, data, and custom software development. Founded in 2021, the company is headquartered in Farmers Branch, USA, with a team of 51-200 employees. The company is currently Growth Stage.