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Infrastructure Service Support Analyst Jobs (NOW HIRING)

MKS2 Technologies

Desktop Support Analyst

Quantico, VA · On-site

$110K - $120K/yr

... IT Support Services to improve the security and well-being of our clients. Our commitment to ... This position supports Enterprise Endpoint Infrastructure Management (EEIM) initiatives and ...

SAIC

Customer Support Analyst

Quantico, VA · On-site

$80K - $120K/yr

... transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in ... Supports customer service requests and IT service delivery within the IT environment and for ...

SAIC

Customer Support Analyst

Quantico, VA

$80K - $120K/yr

... transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in ... Supports customer service requests and IT service delivery within the IT environment and for ...

Rush Enterprises

SAP Support Analyst I

New Braunfels, TX · On-site

$54K - $58K/yr

Grow with us as we continue to expand our network of locations and services. Responsibilities ... support. * Work closely with the SAP Business Analyst to analyze all calls and/or emails relating ...

New

Range

Support Analyst

Mclean, VA · On-site

They are seeking a skilled Support Analyst to provide exceptional support, troubleshoot technical ... Range is an AI wealthtech platform that provides wealth management and financial advisory services.

BrightFarms Inc

Support Analyst, Cox Farms

Atlanta, GA · On-site

$44K - $70K/yr

This is a customer-facing role that requires both technical competence and a genuine service ... Escalate complex issues to the appropriate infrastructure or security team with clear documentation

McDermott

Technology Support Analyst

Manhattan, NY · On-site

$107K - $136K/yr

... established Service Legal Agreements.* Provide desk-side technical support including ... May physically assist in supporting infrastructure in one or more offices. (Ex. cabling, act as ...

TelePharm

Support Analyst

Iowa City, IA · On-site

As Support Analyst you will play a critical role in our customer's success by developing processes ... Understanding of Software as a Service Ability to identify and submit product enhancement requests ...

pathwayRP

Support Analyst

Chicago, IL · On-site

However, as a recruiting agency we service companies and candidates across the United States. We ... Middle-Office support for off shore clients - London Office. Responsible for small Java/Shell ...

WellSky

Support Analyst

Overland Park, KS · On-site

The Support Analyst is responsible for delivering procedural support to all clients through ... Provide superior client service and ensure outstanding quality resolutions. * Troubleshoot and ...

STAND 8

Lead Support Analyst

Manhattan, NY · On-site

$1 - $60/hr

The Lead Support Analyst plays a critical leadership role within the Scheduling Platforms group ... Identify and deliver process improvements, automation opportunities, and self-service reporting ...

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How much do infrastructure service support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for infrastructure service support analyst in the United States is $46.24, according to ZipRecruiter salary data. Most workers in this role earn between $37.02 and $54.57 per hour, depending on experience, location, and employer.

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Infographic showing various Infrastructure Service Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $96,171 per year, or $46.2 per hour.

Customer Support Analyst

Quantico, VA • On-site

Science Applications International Corporation
IT Services • 10K+ employees
Learn more about Science Applications International Corporationexternal

$90K/yr

Full-time

Posted 17 days ago

SAIC rating

7.7

Company rating: 7.7 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

Job description


SAIC is seeking a Customer Support Analyst to provide support to our DCSA/OneIT program; this is a fully onsite position out of Quantico, VA.
(THIS POSITION REQUIRES A TS/SCI CLEARANCE & Sec+ CERTIFICATION. Target salary is $90k).
Introduction
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a Customer Support Analyst to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secure and adaptable IT infrastructure, provide customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
Job Description
  • Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
  • Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support.
  • Provides on-site and remote technical support to approved seat service DCSA end users.
  • Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
  • Coordinates, resolves, and closes service requests beyond first call resolution.
  • Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms.
  • Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered.
  • Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience.
  • Tracks customer satisfaction benchmarks and metrics.
  • Provides weekly, monthly, and customer service ad-hoc reports.
  • Executes change management to perform smoother transition migrations.
  • Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities.
  • Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
  • Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.

Qualifications
It is required that the Customer Support Analyst have the following qualifications:
  • Associates Degree in a related discipline and Six (6) or more years of related experience. An additional two (2) years of relevant experience may be considered in lieu of a degree.
  • Active Top Secret clearance with SCI eligibility.
  • IAT-II Certification in one of the following areas: CCNA-Security, CySA+, Security+ CE, and/or CND.

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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