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Support Analyst Infrastructure Operations Jobs (NOW HIRING)

Koch

Infrastructure Operations Supervisor

Tulsa, OK · On-site

... root‑cause analysis. * Prioritize and coordinate team activities to meet business needs and ... Support infrastructure lifecycle planning including upgrades, maintenance, capacity planning, and ...

Cargill

Infrastructure Operations Engineer

West Fargo, ND

$104K - $137K/yr

PROTOCOL ANALYSIS: Performs moderately complex protocol analysis to troubleshoot network issues and ... Demonstrated experience providing technical support in an IT environment. * Proven ability to build ...

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Support Analyst I (Junior Infrastructure Operations/Shift Analyst )

Charlotte, NC • On-site

SC Works Trident
See more jobs at SC Works Tridentexternal

Other

Posted 10 days ago

Job description

Support Analyst I (Junior Infrastructure Operations/Shift Analyst)

(Employer Name Not Available)

Occupation: Brokerage Clerks Location: Charlotte, NC - 28278 Job Type: Contract, Full Time (30 Hours or More) Posted: 08/28/2026

Positions available: 1 Source: Gravity IT Resources Web Site: gravityitresources.com Onsite / Remote: Work at home all of the time

Junior Infrastructure Operations/Data Center- Shift Analyst Location: Fully Remote - Charlotte preferred; open to all Duke locations

Schedule: Night Shift | 6:00 PM-6:00 AM | 3-4 days per week

Shift Rotation
  • Week 1: Friday, Saturday, Sunday
  • Week 2: Monday, Tuesday, Wednesday
  • Week 3: Monday, Tuesday, Wednesday, Thursday
  • Week 4: Monday, Tuesday, Wednesday
  • Week 5: Monday, Tuesday, Wednesday, Thursday
  • Week 6: Thursday, Friday, Saturday, Sunday
  • Week 7: Friday, Saturday, Sunday
  • Week 8: Thursday, Friday, Saturday, Sunday
  • Week 9: Friday, Saturday, Sunday
  • Week 10: Monday, Tuesday, Wednesday
Position Overview

We are seeking a Shift Analyst to provide overnight monitoring and Tier 2 support for enterprise infrastructure and business-critical applications. This is an excellent opportunity for an early-career IT professional who is technically curious, enjoys problem-solving, and wants to grow within an infrastructure environment.

Responsibilities
  • Monitor and troubleshoot Windows/Linux servers, virtualization, storage, and enterprise applications.
  • Monitor and support production batch jobs and workflows.
  • Perform server reboots, incident response, and technical escalations.
  • Assist with monthly patching, infrastructure changes, and disaster recovery exercises.
  • Document incidents, requests, and resolutions.
  • Identify opportunities for process improvement and automation.
  • Collaborate with infrastructure teams and participate in ongoing technical cross-training.
Required Qualifications
  • Bachelor’s degree in Computer Science, Information Technology, or related field plus 1 year of related experience; or equivalent combination of education and experience.
  • Basic infrastructure/server support experience.
  • Windows Server experience.
  • Strong troubleshooting, communication, and teamwork skills.
  • Ability to work a rotating overnight schedule.
Preferred Experience
  • Linux/UNIX
  • VMware or Citrix
  • Infrastructure monitoring and/or batch management
  • Storage/SAN infrastructure
  • Windows desktop/server environments
  • Automation or scripting

Ideal Candidate: Early-career IT professional or recent graduate with a foundation in infrastructure who is eager to learn, dependable, collaborative, and enjoys working with technology.

Equal Employment Opportunity Statement

Gravity IT Resources is an Equal Opportunity Employer.

We are committed to creating an inclusive environment for all employees and applicants.

We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic.

All employment decisions are based on qualifications, merit, and business needs.

Occupation Information for Brokerage Clerks
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