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What are the key skills and qualifications needed to thrive as an Infrastructure Associate, and why are they important?

To thrive as an Infrastructure Associate, you need strong analytical skills, an understanding of finance and investment principles, and typically a bachelor’s degree in finance, economics, or a related field. Familiarity with financial modeling tools, databases like Bloomberg, and proficiency in Excel and PowerPoint are commonly required, along with exposure to project management systems. Strong communication, attention to detail, and the ability to work collaboratively are essential soft skills in this role. These skills and qualities are crucial for accurately evaluating infrastructure investments and supporting effective decision-making within teams.

How does an Infrastructure Associate typically collaborate with other IT teams and departments?

Infrastructure Associates frequently work alongside network engineers, system administrators, and security teams to ensure the organization's IT systems run smoothly. Collaboration often involves participating in cross-functional meetings, coordinating on project deployments, and supporting troubleshooting efforts. Effective communication skills are essential, as Infrastructure Associates relay technical details to both technical and non-technical stakeholders. This collaborative approach not only helps resolve issues efficiently but also provides valuable learning opportunities across various IT domains.

What are Infrastructure Associates?

Infrastructure Associates are professionals who assist in the planning, development, and maintenance of an organization's physical and digital infrastructure. They often work on projects related to IT systems, data centers, networks, or even physical assets like buildings and utilities. Their responsibilities may include monitoring system performance, supporting upgrades, and ensuring compliance with safety and regulatory standards. Infrastructure Associates typically collaborate with engineers, IT staff, and other stakeholders to ensure smooth and efficient operations.

What is the difference between Infrastructure Associate vs Network Technician?

AspectInfrastructure AssociateNetwork Technician
Required CredentialsAssociate degree or certifications like CompTIA A+ or Network+Associate degree or certifications like CompTIA Network+ or Cisco CCNA
Work EnvironmentData centers, IT departments, infrastructure projectsNetwork labs, client sites, troubleshooting environments
Employer & Industry UsageIT firms, corporate IT departments, infrastructure providersTelecom companies, ISPs, corporate IT teams

The Infrastructure Associate and Network Technician roles share similar certifications and work environments, often overlapping in IT infrastructure tasks. However, Infrastructure Associates focus more broadly on overall infrastructure setup and maintenance, while Network Technicians specialize in network-specific troubleshooting and configuration. Both roles are essential in supporting organizational IT needs, with the choice depending on specific technical focus and career goals.

What are the most commonly searched types of Infrastructure jobs in Massachusetts? The most popular types of Infrastructure jobs in Massachusetts are:
What are popular job titles related to Infrastructure Associate jobs in Massachusetts? For Infrastructure Associate jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Infrastructure Associate jobs in Massachusetts look for? The top searched job categories for Infrastructure Associate jobs in Massachusetts are:
What cities in Massachusetts are hiring for Infrastructure Associate jobs? Cities in Massachusetts with the most Infrastructure Associate job openings:
Infrastructure Associate jobs near you

Associate Director - IT Infrastructure & Architecture

Northeastern University

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

About the Opportunity
Job Summary:
The Associate Director of IT Infrastructure is responsible for supporting the comprehensive computing needs of the ECE department through providing hands-on technical expertise and collaborating closely with departmental faculty and staff. The Associate Director will develop plans to support the ongoing and future computing infrastructure needs of the Department while managing critical teaching laboratories and administrative workflows. The Associate Director supports our growing department through setting up and optimizing business-related computing frameworks (such as signature flows, workflows, document management, databases, web services), managing the technical requirements and hardware and software maintenance of the undergraduate teaching labs and selected research labs, and creating comprehensive administrative workflows. The role includes understanding research and teaching needs of faculty and students, infrastructure architecture and design principles, infrastructure management, and serving as the primary liaison with the College Computer Center and university IT services and security offices. The Associate Director is responsible for helping researchers in the planning/dimensioning and acquisition of specialized HPC systems, training incoming faculty on procurement processes, conducting requirement gathering to ensure hardware and software meet research needs, and managing IT asset inventory. The position strategically coordinates with university and college resources to support student/faculty needs and projects efficiently and cost-effectively while maintaining security compliance and daily system maintenance. The Associate Director should have proven problem-solving skills and key technical skills, a "can do" attitude and the ability to work through challenging situations. The Associate Director must have the ability to interact effectively with stakeholders including faculty, students, administration, and external IT services. Candidates must have excellent written and oral communication skills, experience working on multiple concurrent projects and activities, and demonstrated initiative to research and learn new technologies. The ECE Department supports compute-intensive research areas. ECE Department represents a diverse range of needs, effectively leveraging centralized heterogeneous high-performance computing systems, identifying university-wide staff and services to support ECE research and teaching, as well as supporting the acquisition, installation and maintenance of customized local computing platforms. The department maintains many computer-based labs, some that are virtualized to increase efficiency and flexibility, while reducing maintenance efforts.
Qualifications:
  • Bachelor's Degree in Computer Engineering, Computer Science, or related field
  • Minimum of 3 years of IT infrastructure experience in a research or academic environment
  • Experience with hardware and software support for Mac, PC, and Linux environments
  • Strong knowledge of research computing environments and HPC systems
  • Experience with specialized software including Cadence, TensorFlow, Keras, PyTorch, and Siemens EDA
  • Understanding of IT security principles and compliance requirements
  • Strong interpersonal, organizational, and communication skills
  • Demonstrated ability to work with diverse stakeholders and manage multiple projects

Preferred:
  • Experience with educational technology development and web programming
  • LAMP stack design and implementation experience
  • Knowledge of GPU and FPGA cluster management
  • Experience with federal research compliance and security requirements
  • Background in AI/ML computing infrastructure

Personal Attributes:
  • Must be flexible, enthusiastic, and energized by change
  • Proven problem-solving skills and a "can do" attitude
  • Ability to work effectively in challenging and dynamic situations
  • Initiative to research and learn new technologies independently
  • Strong customer service orientation for supporting faculty and student needs

Key Responsibilities & Accountabilities:
1. Teaching Lab Management & Support (25%)
  • Work closely with the Assistant Director for Space and Lab Safety to manage and maintain undergraduate teaching laboratories and computing infrastructure
  • Collaborate with the Assistant Director for Space and Lab Safety and lab technicians on IT infrastructure and architecture-related tasks for teaching spaces
  • Understand and support teaching lab software including Cadence design tools
  • Provide installation and troubleshooting support for Cadence software tools for faculty, students, and staff
  • Coordinate lab scheduling, maintenance, and upgrades to support curriculum needs in partnership with lab safety oversight
  • Ensure teaching lab systems meet pedagogical requirements and remain current while maintaining safety compliance

2. Faculty Research Support & Procurement Training (20%)
  • Train incoming faculty on hardware procurement processes and university policies
  • Conduct requirement gathering sessions to ensure hardware and software meet research needs
  • Assist in planning and dimensioning specialized HPC systems and research infrastructure
  • Provide technical consultation for grant proposals and equipment specifications
  • Support faculty in navigating university procurement and approval processes

3. Administrative Workflows & Asset Management (15%)
  • Create and implement administrative workflows for IT processes and procedures
  • Manage comprehensive IT asset inventory including hardware, software, and licensing
  • Oversee software licensing compliance and renewal processes
  • Coordinate hardware purchasing and vendor management activities
  • Develop and maintain documentation for all IT processes and systems

4. Security & Compliance Liaison (15%)
  • Serve as primary liaison with the ITS Office of Information Security
  • Coordinate security upgrades, patches, and compliance requirements
  • Ensure research computing environments meet federal security standards
  • Manage security protocols for DoD-funded and sensitive research projects
  • Implement and maintain departmental cybersecurity best practices

5. AI Initiatives & Strategic Technology (25%)
  • Support departmental AI initiatives and computing infrastructure development
  • Coordinate with AI University, college, and department faculty committees
  • Evaluate emerging technologies and their potential impact on departmental operations
  • Lead technology planning for compute-intensive research growth areas
  • Collaborate on interdisciplinary AI and ML computing requirements

Position Type
Information Technology
Additional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Compensation Grade/Pay Type:
112S
Expected Hiring Range:
$99,010.00 - $143,567.50
With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

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