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Information Technology Jobs in Puerto Rico (NOW HIRING)

My Wireless

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...

MY WIRELESS

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...

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Information Technology information

What is information technology?

Information Technology (IT) refers to the use of computers, networks, storage, and other physical devices, infrastructure, and processes to create, process, store, secure, and exchange all forms of electronic data. IT is commonly used in the context of business operations, where it supports a wide range of functions including software development, technical support, network administration, and cybersecurity. IT professionals help organizations manage and utilize technology to solve problems, improve efficiency, and drive innovation. The field is broad and constantly evolving, offering various career paths in both technical and managerial roles.

What are the key skills and qualifications needed to thrive in information technology?

To thrive in Information Technology, you need a solid understanding of computer systems, networking, programming, and cybersecurity, often supported by a relevant degree or certifications such as CompTIA, Cisco, or Microsoft. Familiarity with operating systems, cloud platforms, and IT management tools is typically essential in the field. Strong problem-solving skills, attention to detail, and effective communication are valuable soft skills that help IT professionals excel. These skills and qualifications are important for ensuring reliable technology operations, effective troubleshooting, and successful collaboration with both technical and non-technical stakeholders.

What are some common challenges faced by information technology professionals in a rapidly changing tech environment?

Information Technology professionals often encounter challenges such as keeping up with fast-evolving technologies, managing cybersecurity threats, and adapting legacy systems to modern requirements. Staying current often requires ongoing professional development, certifications, and a proactive approach to learning. Additionally, IT professionals must communicate effectively with both technical and non-technical stakeholders to ensure smooth project delivery and system integration.

How to get a job in information technology?

To pursue a career in information technology (IT), you need specialized skills and knowledge of computers, software programming languages, network systems, and server functionality. For entry-level IT jobs, you need a certificate from a coding bootcamp or IT course or an associate's degree in IT or computer science. You need a bachelor’s degree in a computer science field for senior or supervisory positions and for some employers who require a college education. You must have strong analytical problem-solving and teamwork skills to succeed in an IT career.

What is the difference between Information Technology vs Network Administrator?

AspectInformation TechnologyNetwork Administrator
Required CredentialsIT certifications (e.g., CompTIA A+, Network+, Cisco, Microsoft)Networking certifications (e.g., Cisco CCNA, CompTIA Network+)
Work EnvironmentOffice settings, data centers, remote workServer rooms, network infrastructure sites, office networks
Employer & Industry UsageTech companies, corporations, government agenciesOrganizations with complex network infrastructure, ISPs
Common Search & ComparisonYesYes

While both roles involve working with technology, Information Technology is a broad field covering hardware, software, and systems management, whereas Network Administrators focus specifically on managing and maintaining computer networks. IT professionals often handle a variety of tech-related tasks, while Network Administrators specialize in network infrastructure, ensuring connectivity and security.

More about Information Technology jobs

What are the most commonly searched types of Information Technology jobs in Puerto Rico?

The most popular types of Information Technology jobs in Puerto Rico are:

What job categories do people searching Information Technology jobs in Puerto Rico look for?

The top searched job categories for Information Technology jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Information Technology jobs?

Cities in Puerto Rico with the most Information Technology job openings:

Information Technology jobs near you
Infographic showing various Information Technology job openings in Puerto Rico as of August 2026, with employment types broken down into 81% Full Time, 11% Part Time, 4% Temporary, and 4% Contract. Highlights an 94% In-person, 3% Hybrid, and 3% Remote job distribution.

IT Specialist

My Wireless

Guaynabo, PR • On-site

$12 - $16/hr

Full-time

Re-posted 29 days ago

My Wireless rating

2.5

Company rating: 2.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary
The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation, while also gaining exposure to IT projects and higher-level support activities under direct supervision.
This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff. The position does not independently own advanced troubleshooting, system configuration, vendor management, or infrastructure decisions.
Essential Job Duties and Responsibilities
Level 1 Ticket Support & Issue Triage (Primary Responsibility)
  • Serve as the first point of contact for IT support tickets submitted by retail locations.
  • Perform Level 1 troubleshooting using documented procedures, knowledge base articles, and checklists.
  • Accurately document issues, troubleshooting steps, and resolutions in the ticketing system.
  • Identify when issues exceed Level 1 scope and escalate appropriately.
  • Follow defined SLAs, escalation paths, and prioritization guidelines.
Assisted Level 2 Support (Under IT Manager Oversight)
  • Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff.
  • Support diagnostics and remediation efforts for more complex issues after initial triage.
  • Perform tasks such as testing, validation, documentation, or implementation support without independent ownership.
  • Use Level 2 exposure as a learning opportunity to build technical skills.
Project Support & Implementation Assistance
  • Participate in IT projects such as system rollouts, upgrades, store openings, or equipment refreshes under IT Manager direction.
  • Assist with project-related tasks including preparation, deployment support, testing, and documentation.
  • Follow established project plans, timelines, and change management processes.
  • Does not act as a project owner or lead.
Hardware & Peripheral Support (Level 1 / Assisted Level 2)
  • Perform basic troubleshooting and setup for store hardware and peripherals.
  • Assist with hardware replacement and deployment using predefined configurations.
  • Support higher-level hardware troubleshooting only with supervision.
Network & Internet Support (Basic / Assisted)
  • Perform basic connectivity checks and validation steps.
  • Assist with ISP or aggregator ticket coordination.
  • Support additional diagnostics or remediation steps as directed.
  • No independent network configuration authority.
UCaaS / VoIP, Printer & CCTV Support (Level 1 / Assisted)
  • Perform basic troubleshooting and verification steps.
  • Assist with provisioning, replacements, or testing as directed.
  • Escalate complex issues or perform assisted troubleshooting with oversight.
System Access & User Support
  • Handle basic access requests such as password resets and access verification.
  • Assist with access provisioning tasks with proper approvals.
  • Support audits or access reviews as requested.

  • High school diploma or equivalent required
  • IT coursework, certification, or training preferred

Experience:
  • 0-1 years of IT support or helpdesk experience preferred

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