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Information Technology Support Desk Jobs in Reston, VA

Legence

Senior IT Support Specialist

Chantilly, VA · On-site

$70K - $100K/yr

Position Overview Our IT Service Desk is the central point of contact for all IT-related incidents and service requests. The role of the Sr. IT Support Specialist is to provide proficient support for ...

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

This position will primarily resolve escalated Tier 1 service desk tickets. Must be familiar with a variety of the field's concepts, practices and procedures. The IT Support Specialist will follow ...

System One

IT Support Technician II

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Technician II Location: Washington, DC ONSITE Type: Contract To Hire ... The ideal candidate has strong desk-side support experience, excellent documentation and customer ...

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

This position will primarily resolve escalated Tier 1 service desk tickets. Must be familiar with a variety of the fields concepts, practices and procedures. The IT Support Specialist will follow all ...

Trustar Bank

IT Support Specialist

Mclean, VA

This position will primarily resolve escalated Tier 1 service desk tickets. Must be familiar with a variety of the field's concepts, practices and procedures. The IT Support Specialist will follow ...

Red River

Corporate IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

Position Summary The IT Support Technician provides frontline and escalated technical support to ... Identify recurring issues and recommend improvements to help desk processes and procedures.

System One

IT Support Technician II

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Technician II Location: Washington, DC ONSITE Type: Contract To Hire ... The ideal candidate has strong desk-side support experience, excellent documentation and customer ...

Trustar Bank

IT Support Specialist

Centreville, VA · On-site

This position will primarily resolve escalated Tier 1 service desk tickets. Must be familiar with a variety of the field's concepts, practices and procedures. The IT Support Specialist will follow ...

Concept Plus

IT Support Specialist

Fairfax, VA · On-site

About the role Concept Plus is seeking an ambitious, detail-oriented Tier 2 Help Desk Engineer ... Required Qualifications * 3-5 years of IT help desk / technical support experience (Tier 2 minimum)

New

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

AeroVironment

Director, Global IT Support

Herndon, VA

$163K - $261K/yr

Lead and scale a globally distributed team of service desk agents, endpoint engineers, and ... IT support or infrastructure experience, with 5+ years in IT leadership roles within a large ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

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All JobsInformation Technology Support Desk JobsInformation Technology Support Desk Jobs in Reston, VA

Information Technology Support Desk information

See Reston, VA salary details

$14

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$35

How much do information technology support desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for information technology support desk in Reston, VA is $24.26, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $27.74 per hour, depending on experience, location, and employer.

What are some common challenges faced by information technology support desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What is an information technology support desk?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are the key skills and qualifications needed to thrive as an information technology support desk professional?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.

What are popular job titles related to Information Technology Support Desk jobs in Reston, VA?

For Information Technology Support Desk jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Information Technology Support Desk jobs in Reston, VA look for?

The top searched job categories for Information Technology Support Desk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Information Technology Support Desk jobs?

Cities near Reston, VA with the most Information Technology Support Desk job openings:

Information Technology Support Desk jobs near you
Infographic showing various Information Technology Support Desk job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,469 per year, or $24.3 per hour.

IT Help Desk Specialist

Lawelawe Technology Services, Inc

Alexandria, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

About Us
Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage.
Your Role
A tech-savvy problem solver with a customer-first mindset. You have solid experience in IT support and are comfortable working in high-demand environments where reliability and responsiveness are essential. You are passionate about helping others, skilled at troubleshooting both software and hardware, and detail-oriented when it comes to maintaining inventory and documenting solutions. You thrive in team settings, but can work independently. You're also confident providing in-person support and have a strong understanding of IT asset management, networking, and help desk systems.
How You Will Make an Impact
You will provide direct, on-site technical support to end users, helping maintain operational continuity and a high level of user satisfaction. You will troubleshoot systems, manage IT inventory, perform installations, and ensure accurate documentation and lifecycle tracking of all IT assets. Your work ensures the client's IT environment remains secure, reliable, and responsive to user needs
Key Responsibilities
  • Install, configure, and update hardware and software for end users
  • Respond to user support tickets and resolve issues related to software, hardware, networking, and system access
  • Perform desk-side support and coordinate with internal/external IT teams as needed
  • Monitor and manage IT inventory, ensuring proper lifecycle management and usage tracking
  • Provide informal user training and troubleshooting tips to improve end-user experience
  • Support and troubleshoot local network issues, including VPN and wireless connections
  • Maintain accurate technical documentation, including FAQs and support procedures
  • Manage and update help desk tickets in the organization's ticketing system
  • Conduct regular physical and system-based inventory audits
  • Coordinate with vendors for hardware repair and warranty services
  • Maintain a spare parts inventory to support mission-critical hardware availability
  • Communicate status updates effectively with users and IT team leadership
  • Perform other IT-related duties as required to support overall mission objectives

Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3-5 years of experience providing end-user technical support
  • Proficiency in operating systems (Windows/macOS), hardware (laptops, desktops, printers), and common applications
  • Strong experience using help desk ticketing systems and remote support tools
  • Familiarity with inventory management best practices and tools
  • Ability to work independently and provide desk-side support in an on-site environment
  • Excellent interpersonal, communication, and customer service skills
  • Must be a US citizen--verification required

Bonus Points If
  • Industry-recognized certifications in IT support, networking, or service management (e.g., CompTIA A+/Network+, Microsoft Certified, ServiceNow Certified System Administrator, ITIL Foundation, or equivalent)
  • Experience supporting IT operations in a Federal government or enterprise environment
  • Familiarity with ServiceNow or other IT Service Management (ITSM) platforms
  • Working knowledge of network fundamentals, cybersecurity best practices, and asset management systems

Why You'll Love Working Here
  • Medical, dental, and vision coverage
  • 401(k) with company match
  • Paid time off (separate from 11 federal holidays)
  • Remote,Hybrid, and Onsite work
  • Career development and training opportunities
  • Mission-driven, community-focused work
  • And much more!

Join Our Team
Lawelawe Technology Services ("LTech") is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB. Lawelawe Technology Services provides first-class IT solutions with expertise in application development, health IT, infrastructure management (IM), cyber security, and systems design and engineering. Our team is composed of highly skilled professionals who are passionate about technology and committed to making a difference. We work together to solve complex challenges and drive successful outcomes for our clients.
Ready to Apply?
We're looking for self-starters who own their work and don't back down from challenges. If you're ready to bring your best and make a real impact, we want to hear from you.
The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered.
Lawelawe Technology Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position.
We are committed to fair and equitable compensation practices and are transparent about our pay structures. Our pay transparency efforts are aligned with state laws and regulations to ensure compliance and promote pay equity.

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