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Information Technology Support Desk Jobs in Reston, VA

Exigent Mechanical

IT Support Engineer

Reston, VA · On-site

Support Engineer Are you a highly skilled IT professional who enjoys solving complex technical ... This is more than a traditional help desk role. As a Support Engineer, you will serve as a senior ...

System One

IT Support Technician II

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Technician II Location: Washington, DC ONSITE Type: Contract To Hire ... The ideal candidate has strong desk-side support experience, excellent documentation and customer ...

TSTC

Part-Time IT Support Assistant

Arlington, VA · On-site

$18 - $30/hr

TSTC is looking for a dependable, customer-focused IT Support Desk Analyst to serve as the first point of contact for IT support across the organization. The ideal candidate is someone who can handle ...

Red River

Corporate IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

Position Summary The IT Support Technician provides frontline and escalated technical support to ... Identify recurring issues and recommend improvements to help desk processes and procedures.

System One

IT Support Technician II

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Technician II Location: Washington, DC ONSITE Type: Contract To Hire ... The ideal candidate has strong desk-side support experience, excellent documentation and customer ...

TSTC

Part-Time IT Support Assistant

Arlington, VA · On-site

$18 - $30/hr

TSTC is looking for a dependable, customer-focused IT Support Desk Analyst to serve as the first point of contact for IT support across the organization. The ideal candidate is someone who can handle ...

DCA Technology Partners

Be Seen First

IT Support Technician - Tier 1

Alexandria, VA · On-site

$45K - $60K/yr

IT Support Technician - Tier 1 Department: IT Reports to: Director of Managed IT Services Location ... Support various IT needs, from help desk tickets to onsite installations (ability to lift up to 50 ...

Eagle Hill Consulting

IT Support Specialist

Arlington, VA · On-site

$65K - $80K/yr

Description Eagle Hill is seeking an IT Support Specialist to join our internal Information Technology team. This role serves as a primary point of contact for employee technology needs, providing ...

AeroVironment

Director, Global IT Support

Herndon, VA · On-site

$163K - $261K/yr

Lead and scale a globally distributed team of service desk agents, endpoint engineers, and ... IT support or infrastructure experience, with 5+ years in IT leadership roles within a large ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Dark Wolf Solutions

Tier 2 IT Support Engineer

Herndon, VA · On-site

$70K - $100K/yr

Required Qualifications: * 2 to 5 years of hands-on experience in a corporate IT support, help desk ... system administration, or network operations role. * Strong working knowledge of Windows 11, macOS ...

Dark Wolf Solutions

Tier 2 IT Support Engineer

Herndon, VA · On-site

$70K - $100K/yr

Required Qualifications: * 2 to 5 years of hands-on experience in a corporate IT support, help desk ... system administration, or network operations role. * Strong working knowledge of Windows 11, macOS ...

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Information Technology Support Desk information

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$14

$24

$35

How much do information technology support desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for information technology support desk in Reston, VA is $24.26, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $27.74 per hour, depending on experience, location, and employer.

What is an information technology support desk?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What are the key skills and qualifications needed to thrive as an information technology support desk professional?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.

What are some common challenges faced by information technology support desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

Can I get into an information technology support desk with no experience?

Entry-level positions in an IT support desk often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates can improve their chances by obtaining certifications like CompTIA A+ and gaining familiarity with common tools and operating systems. Training is typically provided on the job, making it accessible for newcomers to enter the field.

What does an information technology support desk person do?

An information technology support desk person provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use remote tools and diagnostic procedures to resolve problems quickly and may document incidents for future reference or escalate complex issues to specialized teams.

What qualifications do I need for an information technology support desk?

To work as an IT Support Desk technician, candidates typically need a high school diploma or equivalent, with many employers preferring an associate's degree or relevant certifications such as CompTIA A+ or Network+. Strong problem-solving skills, knowledge of operating systems, hardware, and basic networking, along with good communication abilities, are essential for this role.

What job categories do people searching Information Technology Support Desk jobs in Reston, VA look for?

The top searched job categories for Information Technology Support Desk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Information Technology Support Desk jobs?

Cities near Reston, VA with the most Information Technology Support Desk job openings:

Information Technology Support Desk jobs near you
Infographic showing various Information Technology Support Desk job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,469 per year, or $24.3 per hour.

IT Support Specialist

Compu-Vision Consulting Inc.

Washington, DC • On-site

Full-time

Re-posted 7 days ago

Job description

Job Summary:
Compu-Vision Consulting Inc. is seeking an IT Support Specialist to provide end-to-end technical support for a globally distributed workforce. The role involves delivering hands-on and remote IT support, managing Microsoft 365 environments, and ensuring compliance with federal cybersecurity standards.
Responsibilities:
• Provide Tier 2 and Tier 3 IT support to domestic and internationally deployed staff
• Troubleshoot and resolve hardware, software, OS, network, and connectivity issues
• Deliver full lifecycle IT support for laptops, mobile devices, and peripherals
• Provide real-time remote technical assistance using enterprise remote access tools
• Support hybrid and remote work environments across multiple time zones
• Administer Microsoft 365 hybrid environments
• Manage Entra ID (Azure AD), Single Sign-On (SSO), and Multi-Factor Authentication (MFA)
• Administer Exchange Online, Teams, SharePoint, OneDrive, Microsoft Groups
• Support Outlook, Teams conferencing, and collaboration workflows
• Manage email account creation, modification, archiving, and deactivation
• Maintain compliance with federal cybersecurity directives and FISMA requirements
• Support enterprise cybersecurity initiatives including cyber hygiene scans
• Assist with data loss prevention controls
• Follow strict government security standards and auditing requirements
• Safeguard controlled and sensitive information
• Maintain complete IT asset inventory across global staff
• Provision, deploy, repair, replace, and track laptops and mobile devices
• Manage IT equipment logistics, shipping, recovery, and lifecycle replacement
• Support and maintain Audio/Video and conference room IT systems
• Install, configure, update, and support Adobe Applications
• Install, configure, update, and support Power BI
• Install, configure, update, and support Power Automate
• Install, configure, update, and support Visio
• Install, configure, update, and support Planner
• Install, configure, update, and support Project
• Troubleshoot application licensing, access, and performance issues
Qualifications:
Required:
• Minimum 7+ years of professional IT support experience
• Deep expertise with: Microsoft 365 Hybrid Environments, Entra ID / Azure AD, MFA and SSO
• Advanced Windows OS troubleshooting and device support
• Experience installing, supporting, and managing laptop and mobile devices
• Hands-on experience with: Exchange Online, Teams, SharePoint, OneDrive
• Experience with enterprise remote support tools: Remote Desktop, Zoom, Microsoft Teams
• Strong understanding of cloud security best practices and compliance
• Must be eligible to obtain and maintain a Moderate Risk Public Trust Clearance
• Must successfully pass background investigation
• Must maintain active SAM registration and Unique Entity Identifier (UEI)
• Must comply with all federal cybersecurity, data protection, and IT governance rules
Preferred:
• Experience supporting globally deployed staff and international operations
• Strong verbal and written communication skills
• Proven ability to work independently under deadlines
• High adaptability in fast-changing environments
• Strong collaborative mindset and cultural sensitivity
• Bachelor's degree in IT, Computer Science, or related field
• Relevant certifications preferred: CompTIA, Microsoft, ITIL
Company:
Compu-Vision Consulting Inc. is a dynamic IT consulting enterprise. Founded in 1998, the company is headquartered in North Brunswick, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Compu-Vision Consulting logo

About Compu-Vision Consulting

Sourced by ZipRecruiter

Growth We understand that employees are our most valuable resource. We have a strong history of promoting from within. We strive to create growth opportunities for those who want to reach the high bar. Innovation We offer an innovative environment where people and technology come together. We enable employees to develop and contribute to their full potential. Integrity We strive to create an environment where each individual is valued and respected. Respect is the cornerstone of Compu-Vision as outlined in our Respect Credo.

Industry

Business management consulting

Company size

51 - 200 Employees

Headquarters location

North Brunswick, NJ, US

Year founded

1998

Social media

Facebook

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